Administrative Officer: Knowledge Management and Information Services at Western Cape Government

The Department of Transport and Public Works, Western Cape Government has an opportunity for a suitably qualified and competent individual to render user and technical support to users of the Enterprise Content Management system. This post is stationed in Cape Town, CBD.

Minimum Requirements    

• An appropriate 3-year tertiary qualification (National Diploma/ B-Degree or higher);
• A minimum of 1 year administration experience. 

Recommendation    

Certified Enterprise Content Management (ECM) or Knowledge Management qualification.

Key Performance Areas    

1. Render administrative services to users of the MyContent - Enterprise Content Management (ECM) system by providing first line technical support;
2. Render user support and guidance in the use of the MyContent tool through daily visits to users, one-on-one support, and act as advocates for change management;
3. Monitor and evaluate compliance to MyContent processes, policies and systems by regular visits to users, attendance of component meetings;
4. Manage information (data, knowledge, wisdom) by applying tools and technologies to inform decision-making in government operations, collect, store and disseminate records of the department, produce reports, enhance service delivery, support transparency, and support integration / collaboration across departments / government spheres;
5. Communicate and apply the Batho Pele principles in service delivery;
6. Assist with PAIA requests (complete documents within the required timeframe) and render PAIA process support;
7. Assist in the Mentorship Programme by facilitating Mentor / Mentee relationships;
8. Assist in arranging Lunch and Learn sessions for the Department;
9. Assist in conducting the annual Knowledge Management Maturity Assessment.

Competencies    

Knowledge of the following: Information and Knowledge management; Records management; Enterprise content management; Training; Technical proficiency; OpenText ECM software. Skill needed: Basic computer skill; Communication (Written and verbal); Presentation; Facilitation. Ability to work under pressure, meet strict deadlines and work in a team.

Remuneration    

R 261 372 per annum (Salary Level 7).

Note on remuneration: Employees' service benefits or obligations (13th cheque, medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Notes