Administrative Officer at Kontak Recruitment

• Step into a role that genuinely matters. This opportunity is based at a well-regarded residential care facility in Kempton Park, where compassion meets professionalism and every working day has real purpose. The environment is structured and people-centred, serving a community of elderly residents across frail care and life right accommodation, supported by a dedicated team of nursing, care, and administrative staff.
• This is not a behind-the-scenes desk role. The successful candidate will be the heartbeat of the front office, managing everything from warm resident and family interactions to complex financial administration. If you are someone who thrives on variety, takes pride in accuracy, and genuinely connects with people, this position offers the kind of meaningful daily work that is hard to find elsewhere.

What's in it for you

• A 13th cheque paid annually
• Pension fund with employer contributing 13% and employee contributing 7%
• Standard weekday hours of 07h30 to 16h00
• A role with genuine impact in a close-knit, people-focused environment

Minimum Requirements

• Minimum of 5 years of experience in a similar administrative role
• Solid working knowledge of MS Word, Excel, and Pastel (latest version)
• Experience in debtors and financial administration is essential
• Strong administrative skills with exceptional attention to detail
• Ability to work with and around elderly persons with patience and compassion
• Own reliable transport
• Clear criminal record

Key Responsibilities

• Serve as the first point of contact for residents, families, and visitors, handling all enquiries with professionalism and warmth
• Manage the front office and reception area with a friendly, positive approach
• Handle all telephone communication with excellent telephone etiquette
• Generate invoices for various accommodation types and manage individual resident accounts
• Draw and process bank statements daily and allocate accurately to the relevant accounts
• Compile monthly debtors reports and manage the full debtors follow-up process
• Manage and balance resident trust accounts weekly and process billing according to individual purchases
• Provide regular balance feedback to residents and families and update trust accounts as required
• Coordinate resident admissions in collaboration with the nursing manager and social worker
• Prepare and maintain admission files and follow up on outstanding documentation
• Calculate fees and ensure payment is secured before or at the time of admission
• Manage stationery procurement and provide general administrative support to staff
• Handle and redirect resident complaints or comments to the appropriate departments
• Assist with fundraising functions and events when required