Administrator: Backup and Continuity at Nambiti Technologies (Pty) Ltd

Key Performance Areas:

Backup Management:

• Monitor and optimize storage and backup performance to ensure efficient use of resources.
• Troubleshoot storage and backup related issues and provide resolution in a timely manner
• Maintain the storage and backup environment to ensure that it is secure, reliable, and scalable.
• Responding to incidents should there be a backlog, conduct preliminary investigations and provide possible temporary and/or permanent resolution of incidents escalated
• Provide timely status updates to relevant parties.
• Configure and monitor storage arrays, tape libraries, and backup software.
• Support the management of storage systems, including vulnerability remediation, capacity management, configuration management, provisioning, and zoning of new servers.
• Ensure information is constantly backed up to prevent loss of information.

Business Continuity Support:

• Stay current with emerging technologies and make recommendations for incorporating new solutions into the organization's storage and backup environment.
• Conduct regular tests of backup and recovery procedures to ensure that they are working as intended.
• Stay current with new cloud technologies and features and make recommendations for incorporating them into the monitoring system.
• Ensure that the monitoring system supports cloud-based applications and services, such as AWS and Azure.

Maintain Documented Standards, Processes and Procedures for the Team:

• Maintain up-to-date written documentation and policies related to the organization’s business activities. Maintain comprehensive documentation of the storage and backup infrastructure, including configuration, policies, and procedures.
• Ensure a compliance framework is maintained in accordance with required standards.
• Provide administrative support to the ERP team in accordance with company policies and procedures.

Reporting:

• Assist in the preparation and submission of regulation reports.
• Contribute to the development of functional reporting systems, for management, project or performance reporting.

Stakeholder Management

• Assist with inquiries and requests for information from both internal and external stakeholders.
• Contribute to the maintenance of relationships service providers.

Document Control

• Ensure that the filing system is always up-to-date and functional.
• Always manage the retrieval of information as requested in the office.
• Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
• Acknowledge the receipt of documentation, apply a file number allocation, record data onto computer system and file appropriately.

Qualifications and Experience

• Bachelors’ Degree/ Advanced Diploma in Information Technology related qualification.
• Operational framework e.g. ITIL 3 or 4 Foundation.
• Relevant 3 years’ experience in Information Technology related environment.
• Experience in Enterprise backup and storage administration including storage arrays, tape libraries, and backup software.
• Experience in cloud-based storage and back-up technologies, including storage services, backup solutions, and disaster recovery plans.