Administrator: Cell Phone at The South African Broadcasting Corporation (SABC)

Main purpose of position

• To ensure the effective administration and customer service systems within the Mobile Communications, Postal and Courier Services office.

Duties and Responsibilities

• Business Operational Efficiency 
• Processing and issuing of new applications for Data Cards, SIM Cards, Modems, Cellphones and Tablets; for qualifying SABC personnel. 
• Process postal and courier services. 
• Responsible with issuing of Data Cards to the user’s from MTN, Telkom, Cell C, Vodacom, and other ISPs. 
• Provide information telephonically as to how sponsored billing works and pool phones. 
• Forwarding the request to cancel sponsored/Split Billing of the users who are leaving the organization to the service providers. 
• Compile a month list of high users. 
• Process device applications manually and on SAP.
• Requesting an itemised billing from the service providers for pool phones and Data Cards.
• Process monthly payments for Vodacom and MTN; (and other ISPs). 
• Arrange the delivery of cellphones and Data Cards to SABC Provincial Offices  Process rentals of Data Cards and Cellphones.
• Updating of the database.
• Sort incoming mail and courier parcels.

Stakeholder Management

• Communicate with internal and external clients and Stakeholders and maintain an effective, professional interface with all. 
• Deal with complaints or queries from clients, both internal and external. 
• Provide customer service to the users telephonically and walk ins.
• Assist all SABC staff with queries; i.e. new line applications, billing queries, SIM swops, upgrades, cancellations of contracts, repairs of gadgets, roaming and courier services.
• Build and maintain effective relationships with the users and the service providers.
• Assist with audit queries relating the department.

Governance, Risk and Compliance

• Adhere to SABC policies and procedures. 
• Comply with Standard Operating Procedures (SOP). 
• Adherence to Cellphone Office Regulations and procedures.

Inherent Requirements

• Diploma or Certificate in Office Administration.
• 1-2 years’ experience in administrative environment.

Knowledge and Skills

• General knowledge of SABC rules and regulations.
• Excellent Knowledge of the SAP System.
• Good Computer Skills; (MS Package).
• Excellent Oral and Communication skills.
• Basic Customer Services skills.
• Good Interpersonal skills.
• Telephone etiquette.
• Answering off in-bound and out-bound.
• Compiling monthly reports and sending updates on the database for SAP.
• Ability to promptly follow instructions.

CLOSING DATE: 4 NOVEMBER, 2025