Administrator: Dealer Warranty (Isuzu Vereeniging) at Motus Holdings Limited

Job Summary:

• We are seeking a detail-oriented and organized Administrator to manage the warranty claims process for our automotive dealership. The Dealer Warranty & Costing Administrator will be responsible for overseeing all warranty claims, ensuring they are processed accurately and efficiently, and communicating with customers and manufacturers as necessary.
• The ideal candidate will have strong communication skills, a background in automotive warranty administration, and a passion for providing excellent customer service.

Key Performance 

Customer Satisfaction

• Process all warranty claims in line with OEM and dealership policies and procedures.
• Liaise with the relevant staff in the service department and at OEM to resolve costing and warranty issues

Campaign Coordinator, Service Core Processes Gate Keeper

• Download relevant campaign information from Partner Net and pass on information to the service manager to be
• Warranty Claims
• Service Core Process - checking before loading on system. Quality control – Warranty Submissions.
• Pre-Repair commencement
• Quality
• Costing
• Return defective parts to manufacturer as required

Responsibilities:

• Process warranty claims accurately and efficiently, ensuring all necessary documentation is submitted and deadlines are met
• Communicate with customers regarding warranty claims, providing updates and answering any questions they may have
• Maintain detailed records of warranty claims and repairs, including documentation of parts and labor costs
• Work closely with manufacturers to resolve any warranty claim disputes or issues
• Train dealership staff on warranty claim processes and best practices
• Keep up-to-date on manufacturer warranty guidelines and requirements
• Assist with other administrative tasks as needed

Qualifications:

• High school diploma or equivalent required; post-secondary education in automotive technology or a related field preferred
• Minimum of 2 years of experience in automotive warranty administration or a related field
• Strong knowledge of automotive warranties, including different warranty types and coverage levels
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office and other relevant software programs
• Strong attention to detail and organizational skills
• Ability to work independently and prioritize tasks effectively
• Valid driver's license

Closing Date 09 April 2026