Administrator: Dealer Warranty (Renault Fourways) at Motus Holdings Limited

Position Overview

• The purpose of the role is to prepare, review, process and submit warranty claims to the manufacturer in line with standard operating procedures and OEM requirements.
• Ultimately, the role of the Warranty Clerk is to ensure that all warranty claims are handled efficiently and effectively, ensuring customer satisfaction and adherence to company standards.
• The Warranty Clerk will communicate with customers and manufacturers on an ongoing basis, must be well-versed with warranty terms and conditions, and must demonstrate excellent problem-solving skills.

Specific Role Responsibilities:

• Receive and review warranty claims from customers
• Verify the validity of all warranty claims
• Process warranty claims in a timely manner
• Coordinate with manufacturers/OEM's and service technicians regarding warranty issues
• Maintain records of all warranty claims and their status
• Communicate with customers regarding the status of their warranty claims
• Ensure adherence to company policies and procedures in processing warranty claims
• Address customer inquiries and resolve any warranty-related issues
• Provide excellent customer service

 Qualifications, Skills and Experience Required:

• Minimum of 3 years’ experience in warranties and costing.
• Renault warranty experience preferable.
• Relevant prior experience in a retail motor dealership environment is essential.
• Proficiency in MS Office and warranty administration systems (DRIVE)
• A minimum of Senior Certificate (Grade 12)
• Valid drivers license and safe driving record.

 Skills and Personal Attributes:

• Communication skills in English (read, write & speak).
• Interpersonal ability; working with people, building relationships.
• Costing & financial literacy: able to understand relevant financial concepts, apply reasoning and do relevant calculations.
• Warranty administration proficiency, well-versed with manufacturer (OEM) terms and conditions.
• Meticulous; able to deliver consistently high levels of accuracy and attention to detail. Attention to detail and accuracy
• Customer service skills
• Strong organizational and multitasking abilities; able to create structure.
• Takes initiative
• Problem solving
• Resolving conflict
• Following instructions and procedures
• Ability to work under pressure and handle multiple tasks, prioritizing according to urgency and importance.

 Closing Date 25 February 2026