Administrator: Death Claims at Liberty Group South Africa

Purpose

• To deliver claims related administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Minimum Experience

• 1 - 2 years experience in a similar environment

Minimum Qualifications

• Further Education and Training Certificate (FETC) [NQF Level 04] in Finance Economics and Accounting

Key Responsibilities

• Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
• Process and pay all new and adjustments to area specific claims accurately and timely, ensuring claimants needs are met within authority levels.
• Reconcile specific individual claim histories, resolving queries timeously and accurately.
• Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
• Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
• Collates, records and examines information to make claim settlement determinations and approves or denies payment in line with set standards.
• Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
• Proactively identify problems, apply known solutions and escalate more difficult problems.
• Plan for task execution and adjust priorities against an established plan.