Administrator - Inventory.Commercial Operations SA at MTN

Full Job Description

Mission/ Core purpose of the Job: (Short description)

• To be responsible for and control the inventory function in the Own Shop in order to meet the required service levels.

Context:

• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Management of Inventory Stock

• Responsible for Own Shop stock holding – ensure optimal stock levels in line with MRP framework
• Responsible for receipt and dispatch of stock
• Ensure adherence to all PPP’s across the functional areas
• Compiles Stock Reports
• Responsible for Housekeeping within Inventory Department
• Responsible for and controls Security for the entire Inventory process
• Apply first-in, first-out principle in Inventory control
• Responsible for physical receipting of Stock and all associated Documentation
• Responsible for and Control Physical Stock takes in respective Store on daily, weekly and monthly basis
• Responsible for POD’s retrieval
• To clean and clear stock interfaces
• Accountable for management training and OBF
• Technical returns and receipts of technical repaired phones

Reporting

• Complete Spreadsheets on a daily / weekly/monthly basis [POD report, loan phone report, Stock on hand report etc.)

Customer Satisfaction

• Establish and build relationships with all relevant stakeholders
• Align service delivery to changing market segments
• Understand customer needs and develop and fine-tune systems accordingly
• Ensure customer needs and requirements are satisfied through appropriate systems, processes and procedures
• Put contingency plans in place to prevent delays and enhance the customer experience
• Adopt a proactive approach to prevent problems from arising in the future
• Initiate change to continually improve all aspects of service delivery
• Drive continuous improvement as an important element of service delivery
• Deliver measurable results
• Maintain register of stock availability within sales region.

Minimum Requirements - minimum necessary, and not the ideal / preferred should be included.
Education:

• Matric
• Experience
• Customer Service 
• Computer literate 
• Stock control experience 
• Stock control, fulfillment and distribution experience

Training:

• Products and Services
• Systems training