Administrator: Office Support at The South African Revenue Service (SARS)

Job Purpose

• To deliver office support tasks through the execution of pre-defined objectives as per agreed SOPs to increase operational quality and productivity.

Education and Experience

Minimum Qualification & Experience Required

Relevant Higher Certificate   (NQF 5) AND 2 years' experience in a similar environment

Alternative

• Senior Certificate (NQF 4) AND 3 years' related experience

Job Outputs:

Process

• Assist with functional and administrative tasks and procedures relating to the functional area.
• Assist and support management regarding various management, contractual and administrative tasks where relevant.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
   

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
   

People

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
   

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
   

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
   

Behavioural competencies

• Fairness and Transparency
• Accountability (V)
• Conceptual Ability
• Trust (V)
• Respect (V)
• Honesty and Integrity  (V)
• Attention to Detail
• Building Sustainability
   

Technical competencies

• Administrative Support
• Reporting
• Service Delivery
• Functional Policies and Procedures
• Events, Meeting or Task Coordination
• Efficiency improvement
• Standard operating procedure compliance
• Planning and Organising
• Record Maintenance
• Quality Control
• Communication skills (Fundamental)
   

Compliance Competency

• GOC    Confidential