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The South African Revenue Service (SARS) is the nations tax collecting authority. Established in terms of the South African Revenue Service Act 34 of 1997 as an autonomous agency, we are responsible for administering the South African tax system and customs service. Its main functions are to: collect and administer all national taxes, duties and levies; c...
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Job Purpose
- To guide innovation and manage continuous process improvement and the design of complex multi-faceted business process solutions across the business process management life cycle as an integral part of providing enterprise solutions to business, providing insight and ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Honours degree (NQF 8) AND 10-12 years' experience in a similar environment, of which 3-4 years ideally at management level
ALTERNATIVE
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 12 years related experience
Job Outputs:
Process
- Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
- Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organisational changes.
- Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Use the insights gained through integrated business reports to measure success & realign tactical strategy development objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
Governance
- Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
- Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised areas.
- Plan & develop enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
- Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Client
- Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
Behavioural competencies
- Accountability (V)
- Accurate Understanding
- Building Sustainability
- Championing the Mandate
- Conceptual Competence
- Conceptual Thinking
- Developing Others
- Driving for Excellence
- Fairness and Transparency (V)
- Honesty and Integrity (V)
- Influencing Others
- Leveraging Diversity
- Mobilising Teams
- Problem Solving and Analysis
- Respect (V)
- Trust (V)
Technical competencies
- Business Acumen
- Continuous Process Improvement
- Decisiveness
- Documenting
- Effective Business Communication
- Functional Policies and Procedures
- Institutional Process Analysis& Redesign
- Managerial Budgeting
- Planning, Management and Measurement
- Problem Analysis and Judgement
- Process Auditing (Policy & Procedure)
- Process Design and Improvement
- Strategic Planning
- Tax Knowledge
Compliance Competency
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Job Purpose
- To lead the Customs and Excise planning process and direct strategic engagements with key external stakeholders in the private, public, and international customs environment with the view of directly supporting the attainment of Customs priorities and objectives.
- To formulate and position the framework for Customs and Excise within a broadly defined organisational strategy, by developing, coordinating, and implementing integrated business planning and reporting strategies.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Honours / Postgraduate Diploma (NQF 8) AND 10-12 years' experience in Customs & Excise or a similar environment, of which 4-6 years ideally at senior management level
Alternative
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 15 years in Customs & Excise or related experience
Job Outputs:
Process
- To manage divisional and international engagements with agencies such as SACU, SADC, AU, WCO, World Bank, etc.
- To lead strategic engagements with private sector partners to enable facilitation of legitimate trade and compliance.
- To integrate, co-ordinate, develop and facilitate implementation of BU initiatives and Organisational developments w r t budget, time quality, innovation, legal requirements as well as manages the interfaces and related cross functional streams.
- Conduct Inter-Agency engagements i.e., BMA. Achievement of governance & risk objectives by planning, organising, directing & controlling all risk related activities. including coordination & facilitation of the implementation of comprehensive risk management plans, and governance systems.
- To lead the Customs and Excise divisional planning process and ensure alignment with SARS Strategy and enterprise strategic risks.
- Design and develop a Customs and Excise Divisional Annual Business Plan, aligned with the Strategic Plan, annual budget, risk management and relevant processes.
- Own the integration of results with operational and strategic planning through learning, adapting, and reporting performance for Customs and Excise.
- Provide a framework to ensure monitoring guidelines and standards are met within Customs and excise division.
- Provide leadership in identifying new strategic initiatives of potential value to Customs and Excise Division and oversee related research and analysis activities.
- To be accountable for providing leadership for best practice implementation and maintenance of the Customs and Excise divisional business planning initiatives.
- To develop the Divisional 5-year Strategic Plan by working collaboratively with relevant stakeholders within Customs and Excise.
- Ensure alignment to Enterprise Quality Framework which embodies Quality, Governance and Risk as outlined by the SARS Government Frameworks
- Be responsive to change in order to influence and effectively manage associated functional acceptance.
- Champion policy frameworks and objectives with internal partners to ensure integration between functions in pursuit of strategic goals.
- Contribute to the development of the functional operating model & alignment of the value chain to org. objectives in partnership with stakeholders.
- Create the context to continuously improve all functions and systems in line with national, regional, and organisational changes.
- Determine strengths, weaknesses, opportunities & threats, interpret changing social & org. environments & identify new initiatives and or systems.
- Direct, control, coordinate & optimise resources to meet established objectives & deliver agreed results across functional areas.
- Influence & communicate across all levels of the business to minimise resistance & ensure on-boarding of new thinking in own area.
- Proactively identify interconnected problems, develop, and model alternative solutions as well as contingency plans to resolve value chain conflicts.
- Provide authoritative advice and guidance that supports the realisation of major divisional objectives in line with the SARS mandate.
- Provide periodic reports on performance against plan & progress on medium-term initiatives & use to realign operating plan and objectives appropriately.
- Scan external environment, identify benchmarks, and influence alternative operating plans or model to deliver on the SARS objectives and mandate.
- Set priorities to shape and structure the function by providing a framework for the achievement of longer-term objectives.
- Translate and communicate a meaningful strategic context that articulates functional purpose in relation to the organisational vision, purpose, and philosophy.
- Use insights & knowledge gained from high level reports to conduct abstract, conceptual & comparative analysis to define functional strategy.
Governance
- Ensure the consolidation of the risk profile for the area of accountability, manage critical risks, and ensure feedback integration.
- Monitor legislative and regulatory changes and drive the alignment of governance, risk, and compliance frameworks.
People
- Communicate strategic context that guide best practice, foster an environment of continuous learning and improved employee engagement levels.
- Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
- Develop clear human capability and accountability frameworks within own area in support of people management strategies.
- Provide leadership and direction by translating, articulating, and reinforcing the vision or direction for the function.
Finance
- Ensure that the own area's strategy is adequately budgeted for through the development and implementation of a requisite budget.
- Implement effective financial control, management of costs and corporate governance in area of accountability.
Client
- Build and maintain relationships with stakeholders to ensure integrated approaches in pursuit of collective goals.
- Define and influence relationships and service level agreements made with internal and external stakeholders.
Behavioural competencies
- Accountability
- Ability to translate Strategy into Execution
- Stewardship & Service Orientation
- Concern for Impact of own behaviour on others
- Nurtures Future Talent
- Strong Results Orientation
- Fairness and Transparency
- Honesty and Integrity
- Values and Manages Diversity
- Inspires others to Positive Action
- Develops Teams & Nurtures Interdependency (breaks down silo tendencies)
- Respect
- Trust
Technical competencies
- Customs Knowledge
- Functional Policies and Procedures
- Managerial Budgeting
- Business Knowledge
- Strategic Planning and Reporting
- Excise Knowledge
- Quality Management
- Legislative and regulatory compliance
- Effective Business Communication
- Problem Analysis and Judgement
- Planning, Management and Measurement
Compliance Competency
- GOC Secret
- Knowledge of the Tax and Customs Act
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Job Purpose
- To conduct a well-planned, comprehensive and intelligent physical inspection, analysis, evaluation and interpretation according to directives, legislation, physical evidence and other relevant information or lack thereof, collect, request, question and refer relevant evidence and accurately report on the findings with potential recommendation to enable and/or execute informed legitimate decision, in order to facilitate legitimate trade and protect and safeguard goods, economy/society
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate (NQF 6) in a commerce related field and 3-4 years' experience in an import and export environment, of which 1-2 years ideally at knowledge worker level.
Alternate
- Senior Certificate (NQF 4) and 6 years import and export related experience
Job Outputs:
Process
- Accurately and effectively collate, organise, disseminate, capture and process all relevant and required information, documentation and monetary collection according to set requirements and legislation.
- Accurately apply and operate technological x-ray equipment in order to conduct analysis and evaluation of images and samples to detect any risk anomalies or non-compliance.
- Accurately, concisely and timeously capture all findings, observation, reference and recommendation into a quality comprehensive report that can be utilised as substantive evidence and will enable accurate and correct final decision-making.
- Analyse, evaluate and interrogate all risk related factors in order to identify and determine the most appropriate intervention (release, rummage, seal, detain, seize, interview, sample, person search), i o t accurately mitigate the risk.
- Analyse, search, interrogate, inspect, verify and evaluate all available information and goods (or lack thereof) request more, where applicable against written and or verbal declaration and/or available documentation.
- Conduct research in order to have adequate technical background relating to the inspection or examination pertaining to the case.
- Continuously assess, review and evaluate the potential trade and economic environmental, fiscal and reputational impact thereof in terms of WCO standards.
- Develop, implement and maintain a CRM policy, procedures and standards development, implementation and monitoring.
- Ensure utmost attention to detail with regards to sample collection, handling, management, sharing transportation, recording, reporting and hand overs so as it can be utilised as substantiating evidence and it will enable.
- Execution of all duties and interrogation according to paramilitary discipline and the maintenance of physical fitness.
- Gather, secure and collate the relevant information and exhibits in the chain of evidence to contribute to, present and represent evidence in the court of law or other legal structure that will result in successful prosecution.
- Interrogate, interview, question, request, inspect and search for information and evidence in order to ascertain the level of compliance or non-compliance.
- Participate in all visibility exercise, activities and interventions such as gate checks, rummages, patrols, roadblocks, static checks etc. as well as the execution of related arrival and exit activities /duties.
- Professional interactions with all internal and external stakeholders according to protocol and legislation.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Honesty and Integrity
- People Skills
- Conceptual Ability
- Trust
- Respect
- Attention to Detail
- Commitment to Continuous Learning
- Organisational Awareness
- Building Sustainability
Technical competencies
- Reporting
- Border Control and Management
- Functional Policies and Procedures
- Administration
- Customs Legislation (CUSTOMS EU FRAMEWORK)
- Business Knowledge
- Efficiency improvement
- Customs Knowledge
- Risk Identification
- Compliance Inspection
Compliance Competency
- Tariff BASIC
- Valuations BASIC
- Rules of Origin BASIC
- Search and Seizure (Compliance Comp)
- GOC Confidential
- Documentary Control EU
- Physical Control EU
- Surveillance EU
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Job Purpose
- To develop and analyse operational policy and procedures taking into account business demands and legislative requirements, ensuring efficiency and effectiveness within the SARS operating environment, and specifically in Excise
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a similar environment, of which 2-3 years ideally at functional specialist level
ALTERNATIVE
- Senior Certificate (NQF 4) AND 10 years related experience
Job Outputs:
Process
- Conduct research to develop and implement new ideas and solutions that add value in Customs and / or Excise.
- Plan and organise own work tasks within area of work.
- Contribute to the development and design of Excise policies and procedures to ensure continued quality and service improvement.
- Develop recordkeeping procedures and manages appropriate records and policy documentation in accordance with applicable policies and standards.
- Provide advice and guidance to business on policies and procedure development and amendments.
- Manage appropriate records and policy documentation in accordance with applicable polices and standards.
- Develop policies and procedures within Excise taking into account role segregation.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Draft and finalise documents in line with relevant policies and governance within set timelines and complete any tasks such as research etc. in order to ensure the aforementioned.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within Excise.
People
- Identify, drive and manage changes which will improve effectiveness and efficiency - doing a range of things better.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Fairness and Transparency (V)
- Analytical Thinking
- Accountability
- Conceptual Ability
- Organisational Awareness
- Trust (V)
- Respect (V)
- Problem Solving and Analysis
- Honesty and Integrity (V)
- Attention to Detail
- Commitment to Continuous Learning
- Building Sustainability
Technical competencies
- Functional Policies and Procedures
- Reporting
- Governance, Ethics and Values
- Process Governance
- Records and Archive Management
- Risk and Compliance
- Business Knowledge
- Efficiency improvement
Compliance Competency
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Job Purpose
- To deliver office support tasks through the execution of pre-defined objectives as per agreed SOPs to increase operational quality and productivity.
Education and Experience
Minimum Qualification & Experience Required
Relevant Higher Certificate (NQF 5) AND 2 years' experience in a similar environment
Alternative
- Senior Certificate (NQF 4) AND 3 years' related experience
Job Outputs:
Process
- Assist with functional and administrative tasks and procedures relating to the functional area.
- Assist and support management regarding various management, contractual and administrative tasks where relevant.
- Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Perform all administrative actions related to the area of accountability in line with relevant policies, processes, legislation and work instructions.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Finance
- Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
Behavioural competencies
- Fairness and Transparency
- Accountability (V)
- Conceptual Ability
- Trust (V)
- Respect (V)
- Honesty and Integrity (V)
- Attention to Detail
- Building Sustainability
Technical competencies
- Administrative Support
- Reporting
- Service Delivery
- Functional Policies and Procedures
- Events, Meeting or Task Coordination
- Efficiency improvement
- Standard operating procedure compliance
- Planning and Organising
- Record Maintenance
- Quality Control
- Communication skills (Fundamental)
Compliance Competency
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Job Purpose
- To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a Business analysis environment, of which 2-3 years ideally at functional specialist level.
OR
- Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s), and 5-7 years' experience in a business analysis environment.
ALTERNATIVE
- Senior Certificate (NQF 4) AND 10 years in a business analysis environment.
Minimum Functional Requirements
- Experience on MobiApp channels
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Strategy and Planning
- Reporting
- System Thinking
Compliance Competency
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Job Purpose
- This role is primarily focused on collaborating closely with business units to acquire a comprehensive understanding of their business strategy, processes, services, roadmap, and overall context of operations. The key objective is to identify and document the necessary capabilities required to address business challenges.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a SAP environment, of which 2-3 years ideally at functional specialist level
OR
- Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s), and 5-7 years' experience in a SAP environment
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Customer Service
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Efficiency improvement
- Functional Policies and Procedures
- IT Strategy and Planning
- Reporting
- System thinking
Compliance Competency
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Job Purpose
- To provide expertise, advice and support in development of data mining platform and matching of internal and external data in order to enable tactical translation and operational implementation.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in an Information Technology / Customs and Excise environment, of which 3-4 years ideally at operational specialist level
ALTERNATIVE #
- Senior Certificate (NQF 4) AND 15 years Customs and Excise experience.
Job Outputs:
Process
- Apply processes to improve data validation across service delivery systems in line with operational targets.
- Communicate a meaningful operational context that promotes the implementation of best practice, operational efficiency and client service delivery.
- Design data extracts for use by the organisation or business units for the purpose of providing information customized to meet specific needs.
- Check completeness, validity, relevance and corrective actions where necessary, in order to maintain set standards and achieve set objectives.
- Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Behavioural competencies
- Honesty and Integrity
- Attention to detail
- Trust
- Respect
- Problem Solving and Analysis
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Commitment to Continuous Learning
- Organisational Awareness
- Building Sustainability
Technical competencies
- System Thinking
- IT Strategy and Planning
- Functional Policies and Procedures
- Reporting
- Business Knowledge
- Efficiency improvement
- Application Development and Maintenance
- Database Design and Management
- IT Knowledge
- Business IT Systems
- Computer Literacy
- Process Design and Improvement
- Enterprise Architecture(IT)
- ICT Audit (IT)
- Database Architecture (IT)
- Application & Exploitation (IT)
- Networking & Comm (IT)
- Structured Reviews (IT)
- Configuration Software(IT)
Compliance Competency
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Job Purpose
- To identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks through specialization in understanding the business usage of information technology (IT) and helping technology add value to the business whilst understanding the technical architectures and platforms, as well as the IT capabilities and which applications in an organization deliver various capabilities, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate (NQF 6) AND 3-4 years' experience within Business Systems Analysis / Software testing and/or Customs and Excise environment, of which 1-2 years ideally at knowledge worker level.
ALTERNATIVE
- Senior Certificate (NQF 4) AND 6 years’ experience within Business Systems Analysis and Software Testing or Customs and Excise Environment.
Minimum Functional Requirements
- Minimum of 4 years’ systems’ experience in PIT / CIT / Trust / any front-end systems similar to SARS eFiling OR relevant system experience, as well as product knowledge of these Tax Types. Experience in writing functional specifications.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Assign incident inventory.
- Review of assigned inventory on incident management console.
- Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
- Replication of defect in testing environment and finding suitable workaround.
- To compile User/Functional Requirements Specifications and prioritize production system change request/s.
- Interdepartmental peer-to-peer liaison Liaison with business partners, internal and external development partners.
- Log a production system change request on incident management console.
- To provide End-user education and training.
- Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
- Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
- To provide exceptional customer service support to other teams and all operational areas within SARS.
- To maintain and support new and existing applications.
- To contributes towards the refinement of polices, processes and procedures.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Undertake information gathering and analysis of data within set guidelines to report related information to business.
- Gather, plan and manage data for test automation purposes.
- Identify candidate business processes or scenarios for automated test cases.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- To perform trend analysis in relation to incident management inventory.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Customer Relationship Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Business Analysis
- Relationship Building
- Reporting
- System Thinking
Compliance Competency
go to method of application »
Job Purpose
- To identify, develop and implement effective technology solutions that address business needs, by performing business analysis tasks through specialization in understanding the business usage of information technology (IT) and helping technology add value to the business whilst understanding the technical architectures and platforms, as well as the IT capabilities and which applications in an organization deliver various capabilities, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate (NQF 6) AND 3-4 years' experience within Systems Analysis / Software testing and/ Customs and Excise environment, or Payments and Revenue Account Management of which 1-2 years ideally at knowledge worker level.
ALTERNATIVE
- Senior Certificate (NQF 4) AND 6 years’ experience within Systems Analysis and Software Testing or Customs and Excise or Payments and Revenue Account Management Environment.
Minimum Functional Requirements
- Min. of 4 years’ systems’ experience in eFiling payments, Bulk and Adhoc Payments, Transfer Duty, Tax Directives, Advanced Tax Rulings, Revenue Account Management. Experience in interpreting functional specifications and writing user requirements.
Job Outputs:
Process
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
- Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Develop and maintain productive working relationships with peers and SARS role players to achieve predefined objectives.
- Assign incident inventory.
- Review of assigned inventory on incident management console.
- Investigation of assigned query inventory to determine root cause and requesting additional information whenever lacking.
- Replication of defect in testing environment and finding suitable workaround.
- To compile User/Functional Requirements Specifications and prioritize production system change request/s.
- Interdepartmental peer-to-peer liaison Liaison with business partners, internal and external development partners.
- Log a production system change request on incident management console.
- To provide End-user education and training.
- Reviewing and commenting upon business and functional requirements specifications for maintenance and projects.
- Attending and engaging in project meetings and reviews by contributing your domain-specific production knowledge and experience.
- To provide exceptional customer service support to other teams and all operational areas within SARS.
- To maintain and support new and existing applications.
- To contributes towards the refinement of polices, processes and procedures.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Undertake information gathering and analysis of data within set guidelines to report related information to business.
- Gather, plan and manage data for test automation purposes.
- Identify candidate business processes or scenarios for automated test cases.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
- To perform trend analysis in relation to incident management inventory.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Respect
- Trust
Technical competencies
- Business IT Systems
- Business Knowledge
- Computer Literacy
- Customer Relationship Management
- Efficiency improvement
- Functional Policies and Procedures
- IT Business Analysis
- Relationship Building
- Reporting
- System Thinking
Compliance Competency
go to method of application »
Job Purpose
- To provide expertise, advice, and support to develop operational implementation plans and / or associated service delivery processes, by processing allocated complex debt cases within specific turnaround time applying advanced financial analysis in line with relevant policies and procedures, to continuously enhance service delivery
Education and Experience
Minimum Qualification & Experience Required
- Bachelor’s degree or Advanced Diploma (NQF7) in Accounting /LLB AND 5-7 years’ Experience in Debt Management, of which 3-4 years ideally at functional specialist level.
Alternate
- Senior Certificate (NQF 4) AND 10 years Debt management experience
Job Outputs:
Process
- Analyse & interpret all applicable financial statements, reports, and or liquidation & distribution accounts & make the necessary recommendations.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate were necessary.
- Plan and conduct complex and high value debt management cases and finalise all legal steps.
- Plan and organise own work tasks within area of work.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures, and legislation in the delivery of work outputs.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Implement and provide input into the development of governance, compliance, integrity, and ethics processes within area of specialisation
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders
Behavioural competencies
- Honesty and Integrity
- Trust
- Respect
- Problem Solving and Analysis
- Stakeholder Engagement and Management
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Organisational Awareness
- Attention to Detail
- Commitment to Continuous Learning
- Building Sustainability
Technical competencies
- Functional Policies and Procedures
- Tax Knowledge
- Reporting
- Financial Analysis and Reporting
- Business Knowledge
- Efficiency improvement
- Legal Compliance
- Negotiation Skills
- Written Communication
- Debt Management
- Verbal Communication
Compliance Competency
go to method of application »
Job Purpose
- To provide technical and functional advice and guidance in the execution of audits/investigations on multiple cases and projects, across multiple tax types in compliance with all legislative requirements. Drive delivery against the audit's/ investigation's/project's planning, performance, documentation and elements of reporting
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma (NQF 7) BCom Accounting/ Audit, Law Degree, AND 8-10 years' experience in a Financial Forensic Investigative/ Audit environment, of which 3-4 years ideally at operational specialist level Or
- Senior Certificate (NQF 4) AND 15 years Financial Forensic Investigative/ Audit experience, of which 3-4 years ideally at operational specialist level
Minimum Functional Requirements
- Applicable to a specific Audit environment e.g. Tax, Customs or Excise business environments.
Job Outputs:
Process
- Identify and analyse high revenue cases for audit/ civil investigation, debt and criminal investigations relating to fraudulent syndicate activities.
- Provide specialist advice and guidance specific to a complex project and or professional discipline (different tax types).
- To execute, guide, direct and provide specialist advise on multiple cases, projects, across all tax types, and to lead investigations of medium to complex in nature, serve as a witness when required in compliance with all legislative requirements
- Analyse and make recommendations about improvements to the strategy of the project(s).
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop and monitor a quality standard in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- Provide technical guidance and training to other team members
- Conduct investigations/audits (plan, execute, finalize) of a high standard in which policies, standards, procedures, and legislation are correctly applied
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability
People
- Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
- Provide specialist know-how, support, advice and practice thought leadership in area of tax crimes investigations.
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
Behavioural competencies
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Working With Others
- Honesty and Integrity
- Trust
- Respect
- Problem Solving and Analysis
- Conceptual Thinking
- Attention to Detail
- Commitment to Continuous Learning
- Organisational Awareness
- Building Sustainability
Technical competencies
- Functional Policies and Procedures
- Search and Seizure
- Reporting
- Business Knowledge
- Efficiency improvement
- Criminal Investigation
- Decision Making and Problem Solving
- Expert witness
Compliance Competency
- GOC Confidential
- ADJECTIVE LAW 4
- SUBSTANTIVE LAW 2
- Collection and preservation of evidence and the chain of custody (Investigations)
- Interviewing and interrogation (Investigations)
- Testify in formal and criminal proceedings
- Investigative reporting
go to method of application »
Job Purpose
- To analyse and provide expert advice on Trader Compliance within the international supply chain through the application of outcomes-based risk management techniques in order to strengthening Trader Compliance within the international supply chain.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 8-10 years' experience in a compliance and risk management environment of which 3-4 years ideally at an operational specialist level
OR
- Senior Certificate (NQF 4) AND 15 years' experience in a compliance risk management environment of which 3-4 years ideally at an operational specialist leve
Minimum Functional Requirements
- In-depth knowledge of international trade and supply chains strategies.
Job Outputs:
Process
- Provide specialist advice and guidance on Trader Compliance within the international supply chain
- Understand the international trade system and the underlying principles and processes supporting the strengthening of Taxpayer and Trader Compliance
- Analyse irregularities within trader information, network with internal/ external stakeholders to verify suspicious information and build relations across organisations/industries to strengthen compliance within the international supply chain.
- Applying outcomes based risk management techniques across multiple core processes in order to mitigate risk
- Apply in-depth knowledge and expertise of the regulatory framework applicable to a specific risk type, across the relevant jurisdictions, and the quantitative and strategic aspects of risk management across risk types. Understands the interplay between various risk types and devises strategies to identify, measure, monitor and mitigate risk holistically.
- Reports on the effectiveness of risk mitigating plans of the Compliance Strategy for the AEO Programme.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation
- Contribute to the optimum utilisation of organisational resources, advising on effective planning and development of the resource plans.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions
- Translate top down policy in relation to Compliance and Risk Management for the AEO Programme and communicate impact to relevant stakeholders
Governance
- Develop and/or align governance and compliance policies Risk Management on the AEO Programme to identify and manage risk exposure liability.
People
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your role.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management
- Provide authoritative, specialist expertise and advice to internal and external stakeholders
Behavioural competencies
- Analytical Thinking
- Accountability
- Conceptual Ability
- Organisational Awareness
- Trust
- Respect
- Problem Solving and Analysis
- Honesty and Integrity
- Attention to Detail
- Commitment to Continuous Learning
- Building Sustainability
Technical competencies
- Reporting and Interpretation
- Risk Knowledge
- Risk Awareness
- Functional Policies and Procedures
- Business Knowledge
- Efficiency improvement
Compliance Competency
- Security Clearance: GOC Confidential
go to method of application »
Job Purpose
- To manage and coordinate financial management processes for the specific business unit in alignment with operational plans and strategic objectives and to ensure financial discipline throughout the organisation.
Education and Experience
Minimum Qualification & Experience Required
- A relevant B-Comm Degree in Accounting / Advanced Diploma in Accounting (NQF 7) AND 8-10 years' experience in a similar financial environment, of which 3-4 years ideally at junior management level
ALTERNATIVE
- Senior Certificate (NQF 4) AND 15 years related experience in a similar financial environment
Job Outputs:
Process
- Ensure that information supplied to key stakeholders, allow them to make informed decisions
- Prepare Annual Financial Statements, budgets, forecasts, quarterly and monthly reports based on legislator and internal requirements.
- Proactively drive optimisation and integration of processes across business areas to achieve efficiency and client delivery targets.
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
- Proactively identify interconnected problems, determine its impact, and use to develop best fit alternatives, implementing best practice solutions.
- Provide regular reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Timeously communicate top-down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
- Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
- Manage, guide, develop and support a team to achieve the overall team objectives and to deliver high quality work
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
- Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
- Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
Finance
- Contribute to the development of divisional budgets to ensure expenditure is aligned with divisional plans.
- Forecast financial risks and escalate as required.
- Manage effective cost control of the core processes in line with targeted savings.
- Draw up a budget aligned to strategic delivery plans, monitor planned vs. actual expenditure
- Eliminate unnecessary spend and ensure expenditure is in line with predictions and requirements
- Report on cost efficiency and give solid recommendations for improvement
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
Client
- Deliver on service level agreements made with internal and external stakeholders, monitor feedback and adjust as required.
- Make a concerted effort to understand the workings of the environment and how each area interacts within their teams as well as across the organisation
- Understand what the impact of a decision/change in this environment is to the rest of the organisation
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
- Develop and ensure implementation of practices which build service delivery excellence and encourages others to provide exceptional client service.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
Behavioural competencies
- Developing Others
- Fairness and Transparency (V)
- Accountability (V)
- Honesty and Integrity (V)
- Conceptual Ability
- Championing the Mandate
- Influencing Others
- Mobilising Teams
- Driving for Excellence
- Leveraging Diversity
- Accurate Understanding
- Trust (V)
- Respect (V)
- Problem Solving and Analysis
- Building Sustainability
Technical competencies
- Tax Knowledge
- Financial Acumen
- Functional Policies and Procedures
- Managerial Budgeting
- Financial Analysis and Reporting
- Analysis Interpretation of Financial statements (FS)
- Research, Evaluate, Follow Through
- Effective Business Communication
- Problem Analysis and Judgement
- Planning, Management and Measurement
- Decisiveness
- Business Acumen
- Management Accounting
- Financial and Performance Reporting
Compliance Competency
go to method of application »
Job Purpose
- To independently plan and conduct complex audits across multiple tax types, multiple periods with multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Accounting/Tax/Audit AND 5-7 years' experience in an Audit/ Tax and legal environment, of which 2-3 years ideally at Functional specialist level
Alternative
- Senior Certificate (NQF 4) AND 10 years experience in an Audit/ Tax and legal environment, of which 2-3 years ideally at Functional specialist level
Job Outputs:
Process
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
- Plan and conduct multiple tax audits on a risk profile basis to ensure compliance to the relevant acts.
- Lead, plan and conduct full scope (integrated) audits to ensure compliance and report on findings and recommendations.
- Plan and organise own work tasks within area of work.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Execute specialist input through investigation &opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Plan, conduct and lead full scope (integrated) audits to ensure compliance and report on findings and recommendations.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Drive for Results
- Persuasion Ability
- Honesty and Integrity
- Trust
- Respect
- Problem Solving and Analysis
- Attention to Detail
- Commitment to Continuous Learning
- Organisational Awareness
- Building Sustainability
Technical competencies
- Functional Policies and Procedures
- Reporting
- Analysis and Interpretation of Financial Statements (SF)
- Business Knowledge
- Efficiency improvement
- Audit Methodology
- Quality Orientation
- Customer Liaison
- Problem Analysis and Judgement
- Planning and Organisation
- Business Acumen
- Risk Identification
Compliance Competency
go to method of application »
Job Purpose
- To provide advice and guidance in the execution of audits and independently plan and conduct highly complex audits across multiple tax types, multiple periods with multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Accounting/Tax/Audit AND 8-10 years' Audit experience , of which 3-4 years ideally at operational specialist level
Alternative
- Senior Certificate (NQF 4) AND 15 years experience in Tax/Audit.
Minimum Functional requirements
- H DIP in Tax and Law Degree will be added advantage.
Job Outputs:
Process
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- To enable Investigative audit to achieve full scope audit case targets
- To raise impactful/credible assessments in order to collect revenue
- Detecting and deterring non-compliance and influence and enforce compliance with tax legislation by conducting effective, efficient, and quality audits
- Conduct audits (plan, execute, finalize) of a high standard in which policies, standards, procedures, and legislation were correctly applied
- Timely completion of audits and disputes aligned to the SARS service charter
- Assist in the debt collection by providing information to ensure efficient and effective collection of all cases in which additional audit assessments were raised
- Develop productive relationships with team members and stakeholders to drive collective performance
- Provide technical guidance and training to other team members
- Identify initiatives to impact on compliance levels and refer to Case selection
- Identify changes required to legislation to close loopholes
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
- Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Drive for Results
- Conceptual Thinking
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business Knowledge
- Data Collection and Analysis
- Decisiveness
- Efficiency improvement
- Financial Accounting
- Functional Policies and Procedures
- Planning and Organising
- Quality Orientation
- Reporting
Compliance Competency
go to method of application »
Job Purpose
- To formulate tactical strategy and associated delivery plans related to a single practice area, by leading and managing an audit team to ensure effectiveness of audit operations across multi tax types, ensuring practice integration and operational implementation through the achievement of Audit objectives.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Tax/Accounting/Audit AND 8-10 years' experience in an Audit environment, of which 3-4 years ideally at junior management level
Alternative
- Senior Certificate (NQF 4) AND 15 years in Audit experience of which 3-4 years ideally at junior management level
Job Outputs:
Process
- Enforce compliance management through adherence to technical standards and all relevant legal and SARS requirements.
- Manage significant cases, minimise the risks identified and assist in the development of tax and customs legislation where required.
- Own end-to-end audits conducted, including finalisation of objections and appeals.
- Accompany auditors in interaction and engagement with the taxpayer, where required.
- Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
- Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
- Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; implementing best practice solutions.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
- Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
- Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
- Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
- Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
Finance
- Manage effective cost control of the core processes in line with targeted savings.
- Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency
Client
- Drive service delivery goals and standards in support of business unit objectives.
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
Behavioural competencies
- Fairness and Transparency
- Accountability
- Honesty and Integrity
- Trust
- Respect
- Honesty and Integrity
- Problem Solving and Analysis
- Developing Others
- Conceptual Thinking
- Championing the Mandate
- Influencing Others
- Mobilising Teams
- Driving for Excellence
- Leveraging Diversity
- Accurate Understanding
- Building Sustainability
Technical competencies
- IT Strategy and Planning
- Functional Policies and Procedures
- Managerial Budgeting
- Tax Knowledge
- Business Knowledge
- Operational Audit
- Tax Compliance Auditing
- Effective Business Communication
- Problem Analysis and Judgement
- Planning, Management and Measurement
- Decisiveness
- Business Acumen
Compliance Competency
go to method of application »
Job Purpose
- To provide expert advice and guidance and/or execute highly complex and highly specialised audits for High Wealth Individuals.
Education and Experience
- Relevant Honours / Postgraduate Diploma in Tax, Accounting, Auditing (NQF 8) AND 10-12 years' experience in a Tax and audit environment, of which 3-4 years ideally at specialist level,
or
- Relevant Bachelor's Degree / Advanced Diploma in Tax, Accounting, Auditing (NQF 7) AND 12 - 15 years experience in a Tax and audit environment, of which 3-4 years ideally at specialist level
Minimum Functional Requirements
- CA(SA), CFA, Masters in Tax, MCom, H Dip(tax) with extensive experience in a specialist audit/legal environment
Job Outputs:
Process
- Plan, conduct and manage highly complex risk-based audits to ensure compliance with relevant acts.
- Identify tax gaps and evasion schemes involving complex matters and suggest potential solutions to minimize tax risks.
- Manage quality in planning, execution and finalisation of audits.
- Conduct research into local & international practices & trends in order to identify best practice & the most practical business solutions & options.
- Analyse and make recommendations about improvements to tax law, specialist systems, procedures, policies and practices.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop multiple practices in alignment with operational policy and procedural frameworks, supporting tactical development and excellence.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Influence and communicate across business areas impacted by practice area to minimise resistance and ensure on-boarding of new thinking.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy development and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous multiple practice and system improvement optimisation to deliver on objectives and to enhance tactical excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; developing best practice solutions.
- Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
- Translate top down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders
Governance
- Develop and/or align governance and compliance policies in own practice areas to identify and manage risk exposure liability.
People
- Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Develop & ensure implementation of own practices to build delivery excellence, encouraging others to provide exceptional stakeholder service.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Information Seeking
- Problem Solving and Analysis
- Honesty and Integrity
- Trust
- Respect
- Honesty and Integrity
- Attention to Detail
- Commitment to Continuous Learning
- Organisational Awareness
- Building Sustainability
Technical competencies
- Functional Policies and Procedures
- Reporting
- Operational Audit
- Business Knowledge
- Creative and Innovative Thinking
- Efficiency improvement
- Financial Accounting
- Policy analysis
- Audit Methodology
- Quality Orientation
Compliance Competency
go to method of application »
Job Purpose
- To scrutinize and analyse data and provide actionable intelligence based on their analysis to the Revenue Management and Compliance Division in the gathering of data, conducting data analysis, developing deliverables (written, spread sheet, presentation) and meeting time sensitive delivery goals.
Education and Experience
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Business, Commerce, Economics and / or Management AND 5-7 years' experience in a similar environment, of which 2-3 years ideally at functional specialist level.
- Strong Report Writing & Presentation skills;
- At least 3-5 years proficient or advanced working experience on Microsoft Excel, Word and Power Point;
- High numerical and analytical skills with working experience on complex data sets across several dimensions;
- General tax knowledge & experience in problem solving, interpersonal and business communication.
Minimum Qualification & Experience Required
- Senior Certificate (NQF 4) AND 10 year’s related experience in a Business, Commerce, Economics and or Statistics.
- Strong Report Writing & Presentation skills;
- At least 3-5 years Proficient or Advanced working experience on Microsoft Excel, Word and Power Point;
- High numerical and analytical skills with working experience on complex data sets across several dimensions;
- General tax knowledge & experience in problem solving, interpersonal and business communication.
Job Outputs:
Process
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- To conduct Trend Analysis – execute analysis of baseline data versus current data and make recommendations.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives
- To liaise across other business disciplines to ensure accurate integrated data with a focus on quality and time dimensions.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- To ensure that relevant data is secured, and that confidential information is protected from unauthorised users.
- Plan and organise own work tasks within area of work.
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Organisational Awareness
- Trust
- Respect
- Problem Solving and Analysis
- Honesty and Integrity
- Attention to Detail
- Commitment to Continuous Learning
- Building Sustainability
Technical competencies
- Financial Acumen
- Functional Policies and Procedures
- Reporting
- Financial Analysis and Reporting
- Analysis and Interpretation of Financial Statements
- Business Knowledge
- Efficiency Improvement
- Standard Operating Procedure Compliance
- Economic Research
- Financial Control
Compliance Competency
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Job Purpose
- To plan and conduct standard and moderate complexity CIT and PIT audits across multiple periods with multiple risks, understanding the risk implications across other tax types, under limited supervision, in compliance with all legislative requirements.
Education and Experience
Minimum Qualification & Experience Required
- Relevant National Diploma / Advanced Certificate in Tax, Audit, Accounting (NQF 6) AND 3-4 years’ Audit experience of which 1-2 years ideally at knowledge worker level
Alternate
- Senior Certificate (NQF 4) AND 6 years Audit related experience
Job Outputs:
Process
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Conduct end-to-end query resolution relating to audits conducted, including finalisation of objections and appeals.
- Plan and organise own work tasks within area of work.
- Prepare and present submissions to interest and penalty committee.
- Protect local industries that could be affected by the illicit market which will result in low revenue collection due to Fiscus.
- Take accountability for delivery of contracted work outputs within agreed parameters, quality standards and client service targets.
- Accumulate information and provide reports with recommendations applicable to area of specialisation.
- Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply applicable legislation, including amongst other policies, procedures, and SOPs in the delivery of work outputs.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
- Execute process and procedural change, implement the change, and provide guidelines and support related to new requirements because of the change.
- Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.
Governance
- Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.
Behavioural competencies
- Honesty and Integrity
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Organisational Awareness
- Trust
- Respect
- Attention to Detail
- Commitment to Continuous Learning
- Building Sustainability
Technical competencies
- Reporting
- Functional Policies and Procedures
- Operational Audit
- Risk Identification
- Business Knowledge
- Efficiency improvement
- Legal Writing Skills
- Problem Analysis and Judgement
- Business Acumen
- Audit Methodology
- Quality Orientation
Compliance Competency
go to method of application »
Job Purpose
- To conduct and analyse the tax compliance behaviour across the taxpayer base with the view to inform the recommendation of integrated, complex full scope risk profiling cases, for High Net worth taxpayers intervention.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Tax, Accounting, Audit AND 5-7 years' experience in a Risk Profiling environment, of which 2-3 years ideally at functional specialist level
Alternatively
- Senior Certificate (NQF 4) AND 10 years risk profiling experience
Minimum Functional Requirements
- Pre Lim-Investigations: 2-3 tears experience Accounting / Auditing/ Taxation/ Investigation
Job Outputs:
Process
- Identify, analyse and interpret non-compliance in order to profile complex full scope cases for Enforcement.
- Profiling of relevant identified related parties to detect non-compliance and related risks.
- Identify and assess the level of non-compliance across all/multiple tax types.
- Review of TCC-FIA and Emigration applications above R 10 million and make recommendations.
- Identify tax evasion schemes and potential risk and recommend legal interventions.
- Execute specialist input through investigation & opportunities within the product process including risk concern.
- Provide input through the investigation of opportunities for operational and process product and risk optimisation.
- Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided
- Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Plan and organise own work tasks within area of work.
- Identify, analyse and interpret non-compliance in order to profile high complex full scope cases for Enforcement.
- Profiling of relevant identified parties to detect non-compliance and related risks.
- Identify and assess the level of non-compliance across all/multiple tax types,.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
- Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
Governance
- Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.
Behavioural competencies
- Fairness and Transparency
- Analysis and Alignment
- Analytical Thinking
- Accountability
- Hold self and others accountable for appointed responsibilities
- Conceptual Ability
- Honesty and Integrity
- Trust
- Respect
- Problem Solving and Analysis
- Attention to Detail
- Commitment to Continuous Learning
- Organisational Awareness
- Building Sustainability
Technical competencies
- Risk Knowledge
- Functional Policies and Procedures
- Data Collection and Analysis
- Reporting
- Business Knowledge
- Efficiency improvement
- Risk Identification
Compliance Competency
go to method of application »
Job Purpose
- To ensure completeness of the C&E Operations related documents, information, financial and other transactions, systematically control and coordinate the distribution thereof, resolve and facilitate resolution of all related queries, in order to ensure a professional customer service and integrity with regards to Customs Operations processes in accordance with all legislative requirements.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Higher Certificate in Business Management related studies (NQF 5) AND 2 years experience
ALTERNATIVE:
- Senior Certificate (NQF 4) AND 3 years' related experience.
- Knowledge of Customs processes and procedures will be an added advantage
Minimum Functional Requirements
- Administrative support
- Must have organisational skills, strong business
- Able to operate under minimum supervision
- Accuracy and a like to work with numbers
- Must be able to handle stressful situations
- Knowledge of Customs procedures
Job Outputs:
- Accuracy and a sense of quality
- Be a self-starter
- Punctual
Process
- Accurately and effectively validate information, financial proof and related documentation for completeness according to prescribed set of standards, in order to acknowledge receipt..
- Timeously transfer and record information, financial transaction and documentation into the appropriate systems, formats and methodology in line with prescribed requirements.
- Build and maintain relationships, communicate, follow up and distribute different messages and outcomes to all relevant stakeholders according to different agreements, requirements and legislation.
- Accurate and comprehensive examination of required information and documentation to enable effective resolution.
- Receive and interpret clients queries, resolve, follow up or refer queries to relevant parties.
- Communication of transactional outputs and queries in area of work according to policies and quality requirements.
- Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
- Contribute to the successful implementation of change initiatives by providing support in area of work.
- Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
- Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
- Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
- Report on transactional and process activities within set guidelines to provide timely information for decision making.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
People
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
- Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
Finance
- Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
Client
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.
Behavioural competencies
- People Skills
- Conceptual ability
- Honesty and Integrity
- Trust
- Respect
- Attention to detail
- Fairness and Transparency
- Accountability
- Building Sustainability
Technical competencies
- Border Control & Management
- Functional Policies & Procedures
- Data Collection & Analysis
- Administration
- Standard operating procedure compliance
- Risk Identification
- Query Resolution
- Customs Knowledge
- Efficiency Improvement
- Planning & Organising
Compliance Competency
- Security Clearance: GOC Confidential
go to method of application »
Job Purpose
- To plan, manage and monitor the implementation of Taxpayer Interface activities and end-to-end processes in order to deliver on approved operational plans and to continuously enhance service delivery
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma in Tax/Audit/Accounting AND 5-7 years' experience in the tax environment, of which 1 year ideally at supervisory level.
ALTERNATE
- Senior Certificate (NQF 4) AND 10 years experience in the tax environment, of which 1 year ideally at the supervisory level.
Minimum Functional Requirements
- Knowledge and experience in at least PIT/PAYE/VAT/Trust/CIT.
- Applicable to a tax audit or taxpayer service environment.
Job Outputs:
Process
- To plan, manage and monitor the implementation of Taxpayer Interface activities and end-to-end processes in order to deliver on approved operational plans and to continuously enhance service delivery.
- Lead and manage the team to ensure the effectiveness and efficiency of the end-to-end operations within the unit.
- Deliver SARS mandate – RTU deliverables across all business areas.
- Analyse and interpret team results, and make changes in order to continuously improve and optimise
- performance.
- Ensure compliance to applicable legislation and all standard operating procedures and policies applicable to the business unit.
- Evaluate, collate and analyse information received from various sources to support internal stakeholders with timely and accurate intelligence.
- Guide and manage to resolve complex cases and make recommendations for further actions, when required.
- Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
- Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
- Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
- Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
- Ensure procedures, policies and mandates are clearly understood and complied with.
- Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
- Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements as a result of the change.
- Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.
- Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
- Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
- Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
- Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
- Apply the necessary discretion and judgment in making decisions and overcoming obstacles in order to attain set goals and objectives for area of accountability.
Governance
- Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
- Understand and implement governance control processes and role segregation requirements in area of accountability.
- Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.
People
- Coordinating with Facility and Physical Security of SARS and that of Parliament to ensure the office environment is healthy and safe to staff members and approved service provides.
- Continuously assess team performance, provide timely and clear feedback on pre-defined work objectives and provide training where appropriate.
- Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
- Communicate strategic context that guide best practice, foster an environment of continuous learning & lead to improved employee engagement levels.
- Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management.
- Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.
- Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
- Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
- Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
Finance
- Ensure the recording and safe keeping of all functional assets in accordance with set policy and process.
- Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
- Draw up a budget aligned to operational delivery plans, monitor and report on variances.
- Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.
Client
- To ensure the confidentiality and security of restricted taxpayers’ information in order to maintain the integrity of SARS.
- Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
- Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
- Provide technical support to staff in the execution of their tasks.
- Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.
- Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
Behavioural competencies
- Honesty and Integrity
- Trust
- Respect
- Honesty and Integrity
- Stakeholder Engagement and Management
- Fairness and Transparency
- Accountability
- Developing Others
- Adaptability
- Conceptual Thinking
- Championing the Mandate
- Service Delivery Innovation
- Creativity
- Influencing Others
- Mobilising Teams
- Driving for Excellence
- Leveraging Divest
- Accurate Understanding
- Resilience
- Problem Solving Analysis
- Attention to Detail
- Building Sustainability
Technical competencies
- Functional Policies and Procedures
- Tax Knowledge
- Managerial Budgeting
- Customer Relationship Management
- Reporting
- Operational Audit
- Tax Compliance Auditing
- Effective Business Communication
- Problem Analysis and Judgement
- Planning and Organising
- Decisiveness
- Business Acumen
- SARS Systems Products
Compliance Competency
go to method of application »
Job Purpose
- To independently plan and conduct complex audits across multiple tax types (such as, PIT, CIT VAT, PAYE and Trust), multiple periods and with multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements to contribute to revenue collection by issuing additional assessments for corporate and large business organisations
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Tax/Accounting/Audit AND 5-7 years' experience in various tax types (such as, CIT, PIT, PAYE, VAT and Trusts) in audit environment, of which 2-3 years ideally at functional specialist level conducting CIT, PIT, PAYE, VAT and Trusts audits.
ALTERNATIVELY
- Senior Certificate (NQF 4) AND 10 years in PIT, CIT, VAT, PAYE and Trust audit experience.
Minimum Functional Requirements
- Experience in conducting lifestyle audits will be an added advantage.
Job Outputs:
Process
- Be observant and engage on possible violations of procedures and standards of conduct and escalate where necessary.
- Effectively utilise resources allocated to the job in order to perform contracted work outputs and report on and escalate any shortfalls.
- Plan and conduct multiple tax audits on a risk profile basis to ensure compliance to the relevant acts.
- Lead, plan and conduct full scope (integrated) audits to ensure compliance and report on findings and recommendations.
- Plan and organise own work tasks within area of work.
- Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
- Execute specialist input through investigation & opportunities within the product process including risk concern.
- Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
- Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives. Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
- Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
- Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
- Communication of situational interpretation and judgement of work outputs and queries in area of specialisation
Governance
- Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation
People
- Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
- Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
Finance
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs
Client
- Plan, conduct and lead full scope (integrated) audits to ensure compliance and report on findings and recommendations.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Provide authoritative, specialist services, expertise and advice to internal and external stakeholders
Behavioural competencies
- Honesty and Integrity
- Trust
- Respect
- Problem solving and analysis
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Drive for Results
- Persuasion Ability
- Attention to Detail
- Commitment to Continuous Learning
- Organisational Awareness
- Building Sustainability
- Grade of Clearance: Confidential
Technical competencies
- Functional Policies and Procedures
- Reporting
- Analysis and Interpretation of Financial Statements (FS)
- Business Knowledge
- Efficiency improvement
- Audit methodology
- Quality Orientation
- Customer Liaison
- Problem Analysis and Judgement
- Planning and Organising
- Business Acumen
- Risk Identification
go to method of application »
Job Purpose
- To provide advice and guidance in the execution of audits and independently plan and conduct highly complex audits across multiple tax types, multiple periods with multiple risks, understanding the risk implications across other tax types, in compliance with all legislative requirements.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor Degree / Advanced Diploma (NQF 7) in Tax/Accounting/Audit and 8-10 years' experience in a tax audit environment, of which 3-4 years ideally at operational specialist level
OR
- Senior Certificate (NQF4) AND and 15 years experience in tax audit environment.
Job Outputs:
Process
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Ability to understand interpret and apply tax rulings
- Ability to audit trust and taxpayer foreign exposure
- Apply necessary discretion & judgment in making decisions & overcoming obstacles in order to attain set goals & objectives for area of accountability.
- Plan, conduct and manage highly complex risk based audits to ensure compliance with relevant acts.
- Identify tax gaps and evasion schemes involving complex matters and suggest potential solutions to minimize tax risks.
- Utilise understanding of functional area, legislation and mandate to make recommendations to the functional strategy.
- Select, develop and assess the applicability of methods and techniques to be applied within the functional work unit.
- Provide end-to-end query resolution advice on complex audits conducted by the team.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives, best practice implementation solutions.
- Translate top-down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
- To enable Investigative audit to achieve full scope audit case targets
- To raise impactful/credible assessments in order to collect revenue
- Detecting and deterring non-compliance and influence and enforce compliance with tax legislation by conducting effective, efficient, and quality audits
- Conduct audits (plan, execute, finalize) of a high standard in which policies, standards, procedures, and legislation were correctly applied
- Timely completion of audits and disputes aligned to the SARS service charter
- Assist in the debt collection by providing information to ensure efficient and effective collection of all cases in which additional audit assessments were raised
- Develop productive relationships with team members and stakeholders to drive collective performance
- Provide technical guidance and training to other team members
- Identify initiatives to impact on compliance levels and refer to Case selection
- Identify changes required to legislation to close loopholes
Governance
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Monitor the application and promote governance required legal compliance and organisational discipline in the context of policies and processes.
- Comply with organisational internal control and governance standards in finance and procurement processes.
People
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
- Enable a culture where information regarding successes, issues, trends and ideas are actively shared between team members.
- Provide specialist support and advice where required in area of expertise.
- Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Accountability
- Analytical Thinking
- Attention to Detail
- Building Sustainability
- Commitment to Continuous Learning
- Conceptual Ability
- Conceptual Thinking
- Drive for Results
- Expertise in Context
- Fairness and Transparency
- Honesty and Integrity
- Organisational Awareness
- Problem Solving and Analysis
- Respect
- Trust
Technical competencies
- Business Knowledge
- Data Collection and Analysis
- Decisiveness
- Efficiency improvement
- Financial Accounting
- Functional Policies and Procedures
- Planning and Organising
- Quality Orientation
- Reporting
Compliance Competency
- Security Clearance: GOC Confidential
go to method of application »
Job Purpose
- To conduct and analyse the tax compliance behaviour across the taxpayer base with the view to inform the recommendation of integrated, highly complex full scope risk profiling cases for High Net worth taxpayers intervention and to provide expert advice on the risk profiling function in order to achieve business objectives for High Nett worth taxpayers.
Education and Experience
Minimum Qualification & Experience Required
- Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Accounting, Audit/ Tax AND 8-10 years' experience in a Risk Profiling or Audit environment, of which 3-4 years ideally at operational specialist level
Alternate
- Senior Certificate (NQF 4) AND 15 years’ experience in Compliance Risk or Audit environment
Job Outputs:
Process
- Identify, analyse and interpret non-compliance in order to profile highly complex full scope cases for Enforcement.
- Profiling of relevant identified related parties to detect non-compliance and related risks.
- Identify and assess the level of non-compliance across all/multiple tax types.
- Review of TCC-FIA and Emigration applications above R 10 million and make recommendations.
- Identify tax evasion schemes and potential risk and recommend legal interventions.
- Provide specialist advice and guidance specific to a complex field and or professional discipline.
- Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
- Draw on own technical or professional expertise, knowledge & experience to identify & recommend tactical solutions to defined problems in practices.
- Integrate business information, compare, analyse & produce reports to identify trends, discrepancies & inconsistencies for decision making purposes.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
- Apply functional area policies in order to enhance unit's ability to advise business in complex field and or professional discipline.
- Understand the system and the underlying principles supporting the overall business process.
- Undertake information gathering, research and analyse data within broad guidelines to produce accurate plans & or recommendations for business issues.
- Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
- Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
- Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes & systems across an internal value chain.
- Plan for value-added, continuous practice & system improvements to deliver on objectives to enhance tactical implementation and excellence.
- Translate top down policy in relation to own practice area and communicate impact to relevant stakeholders.
- Recommend changes to optimise processes, systems, practice area and associated procedures and execute the implementation of change and innovation.
Governance
- Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.
People
- Provide specialist know-how, support, advice and practice thought leadership in area of expertise.
- Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
Finance
- Implement and monitor financial control, management of costs and corporate governance in area of specialisation.
Client
- Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.
- Participate in the specialist practice community and contribute positively to organisation knowledge management.
- Provide authoritative, specialist expertise and advice to internal and external stakeholders.
Behavioural competencies
- Fairness and Transparency
- Analytical Thinking
- Accountability
- Conceptual Ability
- Organisational Awareness
- Trust
- Respect
- Problem Solving and Analysis
- Honesty and Integrity
- Attention to Detail
- Commitment to Continuous Learning
- Building Sustainability
Technical competencies
- Reporting and Interpretation
- Risk Knowledge
- Risk Awareness
- Functional Policies and Procedures
- Business Knowledge
- Efficiency improvement
Compliance Competency
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Job Purpose
- To effectively manage debt book through finalization of the allocated debt cases to reduce the debt book.
Education and Experience
Minimum Qualification & Experience Required
- Bachelor's Degree / Advanced Diploma in Tax Law/International Tax/MCom. (NQF 7) AND 8-10 years' experience in Debt management, of which 3-4 years ideally at Operational management level.
Alternative
- Senior Certificate (NQF 4) AND 15 years’ experience in Debt Management/Collections environment.
Added advantage:
- Experience in Private Banking/Wealth Management/Legal Collections.
Job Outputs:
Process
- Develop and maintain standard operating procedures (SOP) and quality and service standards, to be adhered to in area of accountability.
- Act as the bottom-line drivers of tactical implementation within the context of business unit excellence and performance improvement.
- Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
- Ensure the development and implementation of a practice in alignment with operational policy and procedural frameworks.
- Implement tactical strategy and delivery plans through the development of operational activities, ensuring the achievement of operational targets.
- Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; implementing best practice solutions.
- Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
- Use the insights gained through integrated business reports to measure success & realign tactical strategy implementation objectives appropriately.
- Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical implementation.
- Recommend changes to optimise processes, systems, policies and procedures, and execute the implementation of change and innovation initiated by the organisation.
- Timeously communicate top down policy and associated single practice area modification, objective achievement progress and critical success factors to impacted stakeholders.
Governance
- Implement governance, risk and compliance policy in own practice area to identify and manage governance and risk exposure liability.
- Manage and or advise on the translation and application of policy in a specific functional area.
People
- Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
- Develop and maintain a team that is capable for operating to their full capability and provide appropriate skills, knowledge and experience.
- Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
- Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
- Plan & implement enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
- Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised area.
Finance
- Contribute to the development of divisional budgets to minimise expenditure aligned with divisional plans.
- Manage effective cost control of the core processes in line with targeted savings.
- Implement and monitor financial control, management of costs and corporate governance in area of accountability.
- Draw up a budget aligned to tactical delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
Client
- Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
- Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.
- Build strong relationships and implement service level agreements that promote SARS with internal and external stakeholders.
Behavioural competencies
- Problem solving capability (Fundamental)
- Accountability
- Fairness and Transparency
- Stakeholder Engagement and Management
- Honesty and Integrity
- Conceptual Thinking
- Championing the Mandate
- Influencing Others
- Mobilising Teams
- Driving for Excellence
- Leveraging Diversity
- Accurate Understanding
- Developing Others
- Trust
- Respect
- Problem Solving and Analysis
- Building Sustainability
Technical competencies
- Functional Policies and Procedures
- IT Strategy and Planning
- Debt Management
- Tax Knowledge
- Managerial Budgeting
- Effective Business Communication
- Problem Analysis and Judgement
- Planning, Management and Measurement
- Decisiveness
- Business Acumen
Compliance Competency
Method of Application
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