Ops Specialist: Policy and Procedure at The South African Revenue Service (SARS)

Job Purpose

• To develop and analyse operational policy and procedures taking into account business demands and legislative requirements, ensuring efficiency and effectiveness within the SARS operating environment, and specifically in Excise

Education and Experience

Minimum Qualification & Experience Required

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5-7 years' experience in a similar environment, of which 2-3 years ideally at functional specialist level

ALTERNATIVE 

• Senior Certificate (NQF 4) AND 10 years related experience

Job Outputs:

Process

• Conduct research to develop and implement new ideas and solutions that add value in Customs and / or Excise.
• Plan and organise own work tasks within area of work.
• Contribute to the development and design of Excise policies and procedures to ensure continued quality and service improvement.
• Develop recordkeeping procedures and manages appropriate records and policy documentation in accordance with applicable policies and standards.
• Provide advice and guidance to business on policies and procedure development and amendments.
• Manage appropriate records and policy documentation in accordance with applicable polices and standards.
• Develop policies and procedures within Excise taking into account role segregation.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Draft and finalise documents in line with relevant policies and governance within set timelines and complete any tasks such as research etc. in order to ensure the aforementioned.
   

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within Excise.
   

People

• Identify, drive and manage changes which will improve effectiveness and efficiency - doing a range of things better.
   

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.
   

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Fairness and Transparency (V)
• Analytical Thinking
• Accountability
• Conceptual Ability
• Organisational Awareness
• Trust (V)
• Respect (V)
• Problem Solving and Analysis
• Honesty and Integrity (V)
• Attention to Detail
• Commitment to Continuous Learning
• Building Sustainability
   

Technical competencies

• Functional Policies and Procedures
• Reporting
• Governance, Ethics and Values
• Process Governance
• Records and Archive Management
• Risk and Compliance
• Business Knowledge
• Efficiency improvement
   

Compliance Competency

• GOC Confidential