Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Introduction
Collect on outstanding Inland Residential and Small Commercial amounts ensuring good results in: debtors days (DSO), cash collection and reduction of bad debt expense/write off
Minimum Requirements
- Matric
- Credit Management or Finance related qualification
- 2-3 Years Collections experience in a high volume consumer environment
- Strong knowledge of Microsoft Office & Excel
- Working knowledge of LSN and SAP
- Strong People & Communication skills
Job Specification
- Telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
- Accurately record notes resulting from outbound calls to clients in the Listener system;
- Ensure that the minimum number of prescribed collection calls are achieved daily;
- Capture debit order resubmissions in the Listener system;
- Verify client information in the Listener system when making contact with clients;
- Convert clients from printed communication to electronic communication;
- Obtain commitment from clients to settle their overdue accounts within the shortest possible period of time;
- Follow up on client payment commitments;
- Issue letters of demand & suspension to clients in accordance with the collection policy;
- Review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account;
- Request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed;
- Understand & communicate company policies, collection policies & service-specific information to clients;
- Identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function;
- Ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients;
- Forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly;
- Address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool);
- Communicate the outcome of the resolved query to customers (both internally & externally);
- Accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc. (electronically and/or written);
- Ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis;
- Reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers);
- Ensure individual & departmental collection & bad debt provision targets are consistently achieved;
- Always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients;
- Participate in various ad-hoc projects within the Credit Control Department;
- Ensure a high standard of housekeeping at all times.
Skills and behavioural competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Ability to work under pressure & with difficult customers
- Excellent telephone skills
- Computer literate – intermediate Excel skills requirement
- Accuracy & attention to detail essential
- Excellent reconciliation skills
- Attention to detail
- Interpersonal skills
- Consistency
- Resilient
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Overall Purpose of the Job:
Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate
- Valid driver’s license.
- Firearm competency (Business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
Competencies (Technical & Behavioral)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and Measuring Work
- Building effective teams
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Job Summary
The above position is vacant at our Mafikeng Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.
Minimum Requirements:
- Clear Criminal record
- PSIRA accredited with a minimum Grade C qualification
- Cash In Transit (CIT) certificate
- Firearm competency – with a minimum handgun (for business purposes) qualification
- Computer literate (compulsory)
- At least 5 years experience in the Cash in Transit industry or a similar role (Advantageous at FSG)
- CIT management/ supervisory experience is advantageous
- Knowledge of HR/ IR
- Knowledge of ISO9001:2015 quality management and its requirements
- Knowledge of Transtrack
- Strong planning, leadership, organizational and interpersonal skills
- Valid driver’s license and own transport
- Able to work under pressure
- Prepared to work irregular hours
- Clear disciplinary record
Key Performance Areas (not totally inclusive):
- Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow-up with employees
- Ensure all clients are serviced as per contractual requirements
- Maintain good relations between the Branch and the client regarding services rendered
- Manage staff and client retention
- Risk management
- Ensure all administrative responsibilities relating to daily operational requirements are complete
- Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refueling, operate the various security systems, ensure the cleanliness of the vehicle, etc.
- Accident prevention and reporting
- Take preventative actions toward any suspicious activity
- Liaise with management and all staff
- Personnel Management - deal with HR/IR-related issues
- Overall Transtrack duties
- Ensure security and manage the movement of CIT schedules during transit
Other Personality Attributes and Core Competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Must be assertive
- Pay attention to detail
- Customer service and relations
- Willing to work long hours
- Planning and organizing skills
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Job Summary
A vacancy exists for a Transaction Support Associate reporting to the Executive Transaction Support, based at Helderkruin in Roodepoort.
The Transaction Support team provides support across the Fidelity Services Group to originate, execute and realise value from potential acquisitions. The team assists to unlock and maximise acquisition value throughout the acquisition process from pre- acquisition evaluation, due diligence to post- acquisition services. The an Associate, you will work as part of a team to address complex business issues from strategy to execution. Skills and responsibilities include but are not limited to provide financial due diligence, project managing the acquisition and implementation process, negotiation support and acquisition structuring for potential transactions.
Duties and responsibilities (not totally inclusive):
You will play a critical role in the team to deliver high-quality work in acquisition transactions:
- Collect data from various sources and perform routine transactional procedures to check the data quality and prepare preparing financial models which will be used during the acquisition process;
- Analyse and present financial information, with a focus on key accounts of historical financial position;
- Assist other team members to carry out complex analysis on key performance drivers, underlying EBITDA, working capital requirements and net (financial) debt;
- Evaluating the strategic fit of businesses through identification and evaluation of potential synergies and sources of value enhancement;
- Identifying issues for purchase price reductions, deal structuring or acquisition termination;
- Participating in and project managing the acquisition including financial, operational and legal due diligence;
- Engage with the seller’s management team to unlock insights on non-financial risks and opportunities specific to the business and relevant to consider in the acquisition;
- Assist in the preparation of due diligence reports, highlighting key deal issues and underlying business drivers;
- Identifying and implementing post-acquisition action steps to achieve anticipated earnings and cash flow improvements;
- Preparation of payment files pertaining to acquisitions;
- Supporting the integration process, including SAP integration; and
- Any other ad-hoc assistance required by the CSA finance team
Minimum requirements:
- Bachelor's degree in finance, accounting, or related field;
- Minimum 2 – 3 years post-graduate experience in the financial/commercial field;
- Strong financial modelling skills and expert proficiency in Excel;
- Excellent analytical and problem-solving abilities;
- Ability to communicate complex financial concepts in a clear and concise manner;
- Detail-oriented with a strong commitment to accuracy and quality;
- Self-motivated and able to work in a fast-paced, deadline-driven environment;
- Ability to work extended hours, as and when required;
- Clear criminal record and no pending cases;
- Ability to work independently and ability to meet strict deadlines;
- Highly motivated and enthusiastic;
- Valid driver’s license with own reliable transport; and
- Ability to travel as and when required.
Attributes:
- Action orientated
- Time management
- Business acumen
- Planning and organising
- Attention to detail
- Problem solving
- Interpersonal skills
- Action orientated
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Job Summary
The overall purpose of this position is to manage the overall fleet operations and assets.
Minimum Requirements:
- Grade 12/ Matric Certificate
- Code 8 Driver's License
- At least 5 years’ experience with the Fleet Industry.
- Proficiency in MS Word.
- Strong Excel knowledge is essential.
- Ability to liaise professionally with Suppliers, personnel, and management at all levels.
- Ability to work without supervision, under pressure and meet strict deadlines.
- Ability to work extended hours.
- Knowledge of South African Transport Legislation.
- Knowledge of Health and Safety Legislation and compliance.
- Report writing skills.
- Communication skills.
- Excellent verbal and written communication.
- Must be willing to travel.
Key Performance Areas (Not totally inclusive):
- Keep and maintain records of the Sasol Fleet Operations.
- Carry out Weekly Vehicle Inspections.
- Carry out Quarterly Physical Verifications of the Sasol Fleet.
- Capture and Process Repair & Maintenance Quotes on GreenFleet Management System.
- Maintain Vehicle Service and License Schedules.
- Keep and Maintain record of Drivers and Driver Qualifications based at Sasol.
- Receive and mail Daily Exception Alerts to relevant Managers.
- Deal with any Sasol Fine queries and Department audits.
- Manage the Groups Driver Authorisation Compliance Database.
- Manage Group Awareness as to Hazardous Material / Waste in the Fleet Space.
- Quality checks.
- Carry out at least one Branch visit per Month.
- Send out Weekly Approved Driver/s Report.
- Attend all meetings where and when required.
Job Specification: Asset Management
- Prepare daily CAPEX report
- Prepare monthly CAPEX expenditure report (EXCO report)
- Create assets numbers.
- Create Asset Registers and maintain daily.
- Knowledge and understanding of the Procurement Process.
- Obtain fleet numbers from the Fleet Department.
- Process all assets acquisition.
- Disposing and transferring assets.
- Preparation of GL recons on Greenline system.
- Reconciliation of the Assets clearing accounts.
- Perform physical verification of assets and assets tagging.
- Take stock of the occurrences at the auction
- Maintain the Property rental / Lease register
- Assisting auditors with year- end and interim audit
Purchase Orders
- Manual orders will be created and sent to suppliers from time to time.
- Once order has been sent to the supplier, confirm current stock, expected delivery date or lead times and communicate this information to the Procurement manager as well as the customer.
Other Personality Attributes:
- Relies on experience and judgment to plan and accomplish goal
- Strong interpersonal and communication skills.
- Ability to meet strict deadlines.
- Have excellent organizational, planning and prioritizing skills.
- Must be able to work as part of a team and encourage development of others.
- Must be able to work reliably and responsibly with internal and external colleagues and suppliers.
- Must be proactive, innovative and objects driven.
- Must be “hands on” and able to resolve problems quickly.
- Must be able to handle difficult customers and suppliers with patience and understanding.
- Ability to work under pressure, independently and willing to travel if and when required. (Needs to be flexible and adaptable).
- Give great attention to detail, results driven with great customer focus and must be responsible and accountable.
- Must be proactive when it comes to cost saving. Must be cost saving orientated and ensure that the company is always getting the best deal/value.
- Have analytical thinking skills.
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The overall purpose of this position is to assist to ensure an effective and efficient Human Resource function to the region.
Minimum Requirements:
- Grade 12
- HR certificate/diploma/degree
- Competence in HRIS programs
- Must be multilingual
- At least 2 years, preferably in an administrator environment
- Must be highly organised, energetic and capable of working independently
- HRIS knowledge
- Valid drivers license
Key areas of responsibility will include:
- Recruitment
- Capturing information on HRIS programs
- Assisting with Injury on Duty (IOD)
- Do Advertisements
- Facilitate assessments.
- General filing
- Handling and resolving employee queries.
- Maintaining employee files
- Handling of ad hoc queries from management
- Assist with Provident and UIF claims.
- Assist with Funeral fund claims.
- HR project coordination
- Other as directed by the business.
Core Competencies:
- Numeric skills
- Assertiveness
- Attention to details
- Good verbal and language abilities
- Honesty
- Reliability
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A position for a National Credit Control Administrator has become available and reporting to the Credit Manager – Guarding and Specialized Services Division.
The main purpose of the position is to perform all Credit control functions.
Minimum Requirements:
- Minimum Matric Certificate & Credit Management qualification.
- Knowledge of SAP is an advantage. Must have operational experience combined with a minimum 5-year credit control experience.
- Proficiency in MS Word, PowerPoint and especially Excel is essential.
- Speed and Accuracy.
- Ability to work under pressure in a deadline driven environment.
- Must be a team player with a pleasant disposition.
- Must have own transport and willing to travel.
Key Performance Areas: (not totally inclusive):
- Performing the full credit control functions.
- Maintaining and managing collections in relation to the company’s Group Credit policy.
- Maintaining a healthy cash flow at all times.
- Keeping bad debts to a minimum.
- Ensuring that monthly collections meet the required targets.
- Liaise with clients, branch, area managers in order to collect outstanding debt.
- Attending mandory client meetings.
- Intervention / assistance with billing disputes incorrect billing | duplications that has an impact on the cash flow.
- Group administrative support determined by the Credit Manager – Guarding and Specialized Services Division.
Other personality attributes:
- Numerical accuracy.
- High methodical working methods are required.
- Strong interpersonal and communication skills.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision and under pressure.
- Ability to meet strict deadlines.
- Organizational skills.
- Administration skills.
Core competencies:
- Self-development.
- Communication skills.
- Customer focus.
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Overview:
We are seeking a highly skilled and motivated data engineer to join our team. The ideal candidate will have a passion for working with data, a strong technical background, and experience with various data management and processing tools.
Responsibilities:
- Design and develop data pipelines and ETL processes to extract, transform, and load data from various sources
- Build and maintain data warehouses and data lakes to store and organize large volumes of structured and unstructured data
- Collaborate with data engineers and analysts to understand data requirements and implement solutions to meet their needs
- Optimize data storage and processing systems for performance, scalability, and reliability
- Monitor and troubleshoot data pipelines and systems to ensure data quality and integrity
- Stay current with emerging technologies and trends in data engineering to continuously improve our data infrastructure
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field
- Minimum of 3 years of experience in data engineering or a similar role
- Proficiency in programming languages such as Python, SQL, and Java
- Experience with data processing frameworks such as Apache Spark, Hadoop, or Flink
- Knowledge of database technologies like MySQL, PostgreSQL, and NoSQL databases
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
- Strong problem-solving skills and attention to detail
- Excellent communication and collaboration skills
Preferred Qualifications:
- Master's degree in a related field
- Certification in data engineering or cloud computing
- Experience with stream processing technologies such as Kafka or Apache Storm
- Knowledge of machine learning algorithms and tools
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Job Description
Fidelity ADT is looking for armed response officers around Cape Town with following requirements
- Grade 10
- Grade C PSIRA
- Minimum of 2 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Firearm Competency – Handgun for Business Purposes
- Must reside around Cape Town
- Must have driver's license (2years).
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Overall purpose of the job:
The purpose of the Fire Systems Technician is to install and service Fire Detection and Suppression solutions and the Service and Maintenance thereof. The incumbent’s experience to include, but not limited to, Fire Detection, Gas Suppression and Servicing & Maintenance.
Duties & Responsibilities:
- Ensure neat, correct and timeous installation of fire systems. Installations to be in line with business and industry standards and meet accreditation requirements like FDIA
- Work within the framework of hours quoted per job
- Ensure that all design deviations required due to site constraints or changes are timeously reported to the systems sales engineer
- Be able to identify all fire systems faults and recommend repairs/service required
- Ability to read drawings, and apply compliant solutions
- Understand and manage own deliverables, scope and good time management
- Work effectively with sales, commissioning engineers and Project Manager
- Work and adhere to detailed commissioning plans which identifies the activities needed to successfully install/service, commission and handover sites,
- Proper control over all documents and records of all tests on site to include in handover documents as proof of functional testing. Timeous handing in of all completed job cards.
- Be able to manage an assistant where required.
- Adherence to project and EHS plans;
- Keep forms and records to document daily project activities;
- Monitor the progress, and communicate daily to site client and Fidelity Fire Solutions Project Manager and make adjustments as agreed with Project Manager to ensure the successful completion or projects;
- Ensure quality of work on site to ensure that it meets the project standards and specifications;
- Check stock before deployment to site and when on site in order to ensure everything required is available. This includes managing nay vehicles stock that may be issued.
- Ensure any deviations in required materials is timeously reported to the project manager to allow time for ordering
- Maintaining a good customer relationship with all Commercial Clients whilst on site.
- Overtime work required from time to time
Minimum qualifications and experience:
- At least 5 (five) years’ experience in a similar systems service and installation role within Fire Industry.
- Working knowledge and application of applicable SANS legislation.
- SAQCC registered with minimum of L3 Serviceman and L3 installer certification
- Must be able to commission systems in line with SAQCC legislation
- Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
- Computer Literate (MS Office)
- Reliable transport
- Valid driver’s licence
- Valid passport
- Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad when required
Skills and Attributes:
- Customer focused
- Confidence
- Excellent communication and presentation skills
- Drive for results / consistent deliverer
- Entrepreneurial
- Business acumen / strategic vision
- Agility
- Accountability
- Collaborative
- Resilience
- Work under pressure in a fast moving growth environment
- Action Oriented
- Priority setting
- Approachability
- Functional / Technical Skills
- Integrity and Trust
- Informing
- Planning
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The above position is vacant at our CIT Parow Branch. The overall purpose of this position is to provide assistance with administrative responsibilities to the CIT Branch Manager.
Minimum Requirements:
- Clear criminal record
- Grade 12 certificate or equivalent
- Higher qualification in office administration/public relations is advantageous
- Computer literate and proficiency in Microsoft Word, Excel, Powerpoint and Outlook
- At least 2 years’ administration experience
- Excellent verbal and written communication skills
- Driver’s licence is advantageous
- Willing to work extended hours on request
- Ability to work under pressure and meet strict deadlines
Key Performance Areas (not totally inclusive):
- Performing administrative tasks
- Answering and screening all incoming calls, transferring calls to the appropriate source where applicable and taking messages
- Dealing with correspondence, escalating enquiries, compliments, complaints and provide feedback to management and clients as required
- Handling requests and queries appropriately
- Assistance with preparing, maintaining, updating and filing of various branch reports
- Coordinating meetings and taking meeting minutes
- Diary management, scheduling appointments and events, running errands
- Arrange access, screen and receive any visitors to the Branch Managers office, ensuring visitors are comfortable and refreshed
- Ordering, collecting and issuing of uniform
- Assisting with general office enquiries and office tasks as required by Branch Manager
Other personality attributes and core competencies:
- Self-development
- Communication skills
- Customer focus
- Taking initiative
- Time management
- Ensuring confidentiality
- honest and reliable
- Must be assertive
- Pay attention to detail
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Join Our Team as a Sales Consultant!
Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
go to method of application »
Join Our Team as a Sales Consultant!
Are you ready to unleash your potential and thrive in a dynamic sales environment? We are seeking passionate individuals to join our team as Sales Consultants, where you'll have the opportunity to make a real impact and drive success.
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
Competencies (Technical & Behavioural):
- Drive for results and action-oriented mindset to consistently exceed expectations.
- Customer-focused approach with perseverance and problem-solving skills to meet diverse client needs.
- Willingness to learn and adapt to new technical skills and technologies.
- Assertive with a sense of urgency, demonstrating adaptability and resilience in the face of challenges.
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Overall Purpose of the job:
Be able to do the installation of ALARMS installation for the security industry at Commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
- Valid code 08 driver’s licence essential
- Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT
- Job Requirements:
- Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
- Installation and Maintenance of electric fences
- Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
- Integration of Electric fencing, CCTV, and Intruder alarm systems
- Setup and maintenance of wireless, fibre and copper networks
- Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
- Oversight and design of big projects
- IT and Network support
- Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus Functional/Technical Skills
- Approachability Problem Solving and Troubleshooting
- Integrity and Trust Technical Learning
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Overall Purpose of the job:
Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning
Minimum qualifications and experience:
- Matric or equivalent
- Minimum 3 years’ experience as an Electronic Security technician
- Programming, wiring, installations and fault-finding experience
- Valid code 08 driver’s license essential
- Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT
Job Requirements:
- Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
- Installation and Maintenance of electric fences
- Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
- Integration of Electric fencing, CCTV, and Intruder alarm systems
- Setup and maintenance of wireless, fibre and copper networks
- Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
- Oversight and design of big projects
- IT and Network support
- Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)
Main duties & Responsibilities:
- Program system as per specifications
- Plan the cable runs with the wireman
- Obtain customer codes before attending a call daily and when on Standby
- Complete handovers
- Complete job cards after every installation
- Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
- Keep stock up to date and assist store man with stock take
- Keep the company vehicle clean
- Submit petrol slips
Core competencies:
- Customer Focus Functional/Technical Skills
- Approachability Problem Solving and Troubleshooting
- Integrity and Trust Technical Learning
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Overall purpose of the Job:
The overall purpose of this job is to ensure that customer enquiries and complaints are attended to and registered. To ensure feedback is provided to customers accurately and within an acceptable turnaround time. Follow through of queries with proper communication between Umsuka Wemali and the customer.
Main duties:
- Receive and manage calls and emails professionally and efficiently
- Communicate courteously with customers by telephone, email, letter & face-to-face
- Tactfully handle confrontational or stressful customer interactions
- Ensure timeous resolution
- Troubleshoot with clients to identify the problem, and offer a viable solution
- Ensure timeous resolution in accordance with the SOP’s and the SLA’s
- Communicate and coordinate with internal departments and or branches
Minimum qualifications and experience:
- Matric qualification or equivalent
- 3 years+ experience in a customer service environment
- Computer Literate (MS Office, advanced Excel, PowerPoint, MS Teams)
- Reliable transport
- Must be flexible to work after hours if necessary
- Proven track record of micro lending experience advantageous
Attributes:
- Punctual
- Ability to multi-task, set priorities and manage time effectively
- Excellent verbal and written communication skills
- Self-motivated
- Ability to use positive language
- Time Management
- Attention to detail
- Ability to perform under pressure and within a fast-paced environment
- Professional and well presented
- Ability to work well under pressure
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Job Summary
The above position is vacant at CIT Port Elizabeth, reporting to the Counting House Manager and CIT Branch Manager. Tellers in Fidelity Group Cash Service Department are there to provide a consistently, high quality counting and verification service to all clients.
Minimum Requirements:
- Matric Certificate or equivalent.
- Registered Grade C PSIRA Certificate
- Clear criminal record.
- Preferably a formal banking qualification or course with reference to cash processing teller
- Computer literacy within the MS Windows environment.
- Be prepared to work irregular hours and work night shift.
- Own transport essential (Company don’t provide transport)
- Knowledge and understanding of relevant legislation
- Min 3 years experience in the specific working area
Key Performance Areas (KPA’s) and Specific Job responsibility will include:
· The processing center representative will receive the containers in accordance with their internal policies and procedures pertaining to the acceptance of cash containers from a third party and under the necessary camera surveillance.
Special care must be exercised to ensure that:
- The container and seal number correspond.
- Ensure that the clients’ containers remain together. The cable tie holding them together is present and functional where applicable.
- The automated deposit slip is present.
- The above corresponds to the paperwork received from the CIT company representative.
- The container and seals agree and were not tampered with.
- Taking in or handing over of containers from or to CIT Box room.
- Physical counting of money.
- Handling of all relevant documentation.
- Balancing of money.
- Bulking of money.
- Handing over Bulk money to CIT Box room.
- Sealing of containers before handing over to CIT Box room.
- Cleaning of Cash Centre (No cleaners or any unauthorized personnel are allowed in the cash centre).
Ensure that all procedures are followed regarding Cash Processing operations.
- Deposit processing.
- Differences in customer deposits (Call on supervisor for double check).
- Report to Supervisor if no client deposit slip / documentation received with the deposit.
- Processing of payrolls/floats.
- Correct handling and use of currency counting equipment.
- Customer reconciliation
Undertake other cash related duties as directed by the Count House Supervisor / Cash Processing Supervisor and / or Branch Manager.
- Assist in Treasury area.
- Statistical information gathering.
- Preparation of Postal Order schedules
- Help with client queries
- Responsible for controlled stationary in position
Core competencies / Personality Attributes / Skills & Characteristics:
Good Interaction Skills,
- Bilingual,
- Self-development
- Communication & Negotiation skills
- Customer focus
- Team player
- Portray a professional image
- Excellent administration skills
- Good writing & reporting skills
- Excellent time management
- Honest
- Reliable
- Trustworthy
- Willing to work long hour/ overtime due to job requirements
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Overall Purpose of the job:
ADT South Africa requires a proactive, experienced Accounts Payable Clerk to join their dynamic team. Previous experience in processing invoices and reconciling accounts is essential for success in this role.
Knowledge of AP Sub Contractors and Vendors
Minimum qualifications and experience:
- Minimum Matric Certificate
- Degree preferably or studying towards
- At least 3 years of Creditors experience and full knowledge of creditors processes and
- reconciliations are essential
- Sound working knowledge of the SAP system
- Proficiency in MS Word and Advanced Excel is essential (Pivot Tables)
- Numerical accuracy and high methodical working methods are required
- Strong interpersonal and communication skills
- Ability to liaise professionally with creditors and personnel at all levels
- Ability to work without supervision, under pressure and meet strict deadlines
Main duties & Responsibilities:
- Receiving of invoices and ensuring that the necessary authorisations are obtained
- Preparation of invoices and accurate capturing onto SAP before month-end deadlines
- Ensuring that monthly statements are received and creditors accounts are reconciled monthly
- Liaising with creditors in relation to any queries and ensuring that they are resolved
- Administration of creditor accounts
- Preparation and capturing of creditor payments
- Filing of all relevant documentation timeously
- Maintain Housekeeping file on a weekly basis
- Preparing of accruals monthly
- Ad hoc tasks as and when required by Management
- Maintaining GRIR and Open PO Reports on a daily basis
Personality attributes:
- Highly motivated and enthusiastic
- Accuracy
- Efficiency
- Team player
- Alertness
- Punctuality
- Good interpersonal skills
- Ability to work under pressure and meet deadlines
Core competencies:
- Excellent communication skills
- Able to work under pressure and meet deadlines
- Able to follow instructions accurately and efficiently
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Main purpose of the job:
To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.
Minimum Qualifications and Experience:
- Matric (Grade 12)
- Valid Driver’s License (minimum 2years)
- Valid Firearm Competency (Business purposes)
- PSIRA Registered Grade B with Armed Response
- Clear Criminal Record
- Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)
DUTIES:
- Holding of inspection parades daily
- Assess training requirements of shift monthly.
- Always maintain a high level of discipline on the shift
- Attend to all disciplinary actions as needed.
- Planning of the shift leave/on a leave chart for each
- Assist the area manager with interviews of potential candidates for employment as requested.
- Administer time sheets and overtime of personnel on a monthly basis.
- Administer performance bonuses of personnel on a monthly basis.
- Merit assessment of all personnel on a cycle basis
- Recommending of leave (Annual/sick/compassionate/study as requested
- General well-being of all personnel always.
- Take full control and management over all the Hubs.
- Always ensure the efficient planning and performance of these Hubs
- Always ensure that these Hubs are fully manned and operated.
- Reporting of availability of vehicles to Area Manager and Fleet Controller on a daily
- Planning of services, routine maintenance, etc. on an on-going basis
- Reporting of all defects on vehicles to Fleet Manager/Area Manager on a weekly basis
- Immediate completion and handing in of all MVA forms.
- Always ensure that the vehicles are clean at every shift.
- Keep control over and recording of all firearms daily.
- Always ensure that the firearm register is kept up to date.
COMPETENCIES
(TECHNICAL & BEHAVIOURAL)
Energy
- Stress tolerance.
- Safety awareness
- Initiating action
- Communication skills
- Conflict management
- Continuous learning
- Customer focus
- Time management
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Duties & Responsibilities:
- Book Technicians on Pulse.
- Administration of stock and Vehicle inspections
- Liaising daily with various departments to attain the necessary status on client’s requests.
- Communication and feedback to clients on an ongoing basis regarding all requests and/or orders
- Ensuring that correct stock/equipment on job and allocated
- Provide daily, weekly, and monthly reports as required.
- Request open order reports from specific customers.
- Quote for new equipment based on Technicians Job card.
- Oversee jobs from different divisions where needed.
- Customer open order reports are kept current on Pulse.
- Liaise with Regions to assist with OverActives. (Nationally)
- Proactive identification of simplification/automation opportunities
- Participate in various ad-hoc projects where necessary.
- Create and maintain Pulse jobs.
- Co-Ordinate Technicians from Pulse
- Assist in day-to-day Admin duties.
- Manage open orders report on Pulse.
- Participate in various ad-hoc projects where necessary.
- Analysing of overactive reports on LSNR and ExecuGuard.
Minimum qualifications and experience:
- Matric
- A minimum of 2 years technical Experience in Alarm, CCTV, Electric Fence
- Good understanding of OverActives and the causes
- Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint
- Analytical background
Skills and Attributes:
- Customer focus
- Teamwork
- Quick thinker
- Problem solver
- Positive attitude
- Drive for results
- Action orientated
- Organising
- Planning
- Time Management
- Excellent communication skills (verbal and written)
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Overall purpose of the job: The overall purpose of this position would be related to the technical support functionality in the region as well as fulfilling a role as Site supervisor for technical installations as and when required. The incumbent is accountable for ensuring the necessary proof of work that was conducted handed in and attached to each job in the incident management system. The incumbent is also responsible to understand contractual obligations within the region and ensure jobs handled fast, efficiently and with the required quality adherence. Communication and assurance of fault rectification during maintenance visits and ensure customer communication of outstanding standards during the lifecycle of a service or maintenance visit. The incumbent will operate within the commercial organisation matrix structure and must leverage and collaborate with the various role players to ensure set objectives are achieved. The incumbent will be responsible for liaising with 3rd party contractors where required to rectify cabling infrastructure, wireless networks, backup power requirements, mechanical infrastructure and any integrated related product sets.
Duties & Responsibilities:
- Accountability for the maintenance schedules required to ensure security systems in full working order.
- Assisting other leaders in each of the teams delivering either Project installation services or Support as and when required.
- Ensure that Project and Service SHEQ requirements in terms of standard legislative requirements are adhered to at all times.
- Assist sales representatives with technical design and solutions when required.
- General staff and administration functions in the Regional Branch relating to stock, subcontractors, invoicing and overhead costs management.
- Ensure that Contractual obligations understood and executed to mitigate and protect company against any legislative penalties contractually bound to.
- Ensure accurate costing for maintenance contract services to ensure accurate monthly, quarterly and annual costs calculations by utilising the incident management solution.
- Ensure all staff are sufficiently trained and competent in order to carry out work in accordance with company standards, health and safety legislation in accordance with a staff grading system.
- Work close together with regional stores personnel to ensure sufficient stock levels available to assist in the fast and efficient service and maintenance requirement according to contractual timelines.
- Manage quality installation standards during projects to service handovers with required technical documentation for after-installation service capabilities.
- Scheduling and planning of resources for productivity with technical coordinators.
Minimum qualifications and experience:
- Matric and Code 08 driver’s license.
- Management certification (MDP or similar)
- PC literacy courses (MS Office) or certifications.
- PSIRA registered
- Electronic Security Equipment k in CCTV, Offsite monitoring, Access Control, Building Management Solutions, Perimeter detection and Retail Security Solutions (Sensormatic EAS, RFID Solutions, Occupancy)
Skills and Attributes:
- Customer focussed
- Values driven
- 5 – 10 years’ experience in the management environment – Electronic Security Solutions across industry verticals
- Financial Acumen and
- Hands-on, technical and operational ability
- Strong written and verbal communication skills
- Ability to communicate at all levels
- Be able to work under extreme pressure with flexible hours
- Accountability
- Balances Immediate and Long-Term Priorities
- Managing Diversity
- Very good planning skills
- Time management
- Attention to Detail (quality)
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Job Summary
The above position is vacant at Regional Office WC Cape Town, reporting to the Billing Manager.
The overall purpose of this position is to ensure accuracy and accountability of all revenue movement for the operational branches.
Minimum Skills Required:
- Minimum Matric Certificate and / or relevant post Matric qualifications.
- SAP Knowledge would be an advantage.
- Sound knowledge on full function debtors, credits and reconciliation would be an advantage.
- Proficiency in MS Excel is essential.
- Accuracy and high methodical working methods are required.
- Ability to liaise professionally with personnel at all levels.
- Ability to work without supervision, under pressure and meet strict deadlines is essential.
- Ability to work in a fast pace environment.
- Previous experience in the security environment would be an advantage.
- Must be fluent in English and Afrikaans.
- Computer literacy is essential.
- Must have a structured nature.
Key Performance Areas: (not totally inclusive):
- Receiving instructions via sales orders, memo’s, and e-mails, to load and raise revenue timeously for all new and existing contracts.
- Doing all amendments, increases and termination on all contracts.
- Generating, printing, and distributing posting sheets for the branches.
- Ensuring that monthly invoicing and credits are all loaded accurately and on time.
- Action and resolving all queries that are returned on completed posting sheets, for the Payroll Department.
- Doing weekly and month end reports.
- Constant communication with branches to address any other queries or billing related problems that the branches may need assistance with.
- Assisting Revenue Supervisor as and when required.
Other Personality Attributes:
- Strong interpersonal and communication skills with diplomacy, tact, and ability to interact effectively.
- Should be able to work independently, proactively and use initiative
- Team player
- Meticulous nature
- Deadline driven
- Ability to work under pressure
- Analytical thinking
- Manage Change
- Attention to detail
- Ability to cope with large volume of data and work
- Should be prepared to work overtime
- Own transport essential
Core competencies:
- Organization skills
- Good communication skills
- Strong administration skills
- Strong interpersonal skills
- Structured skills
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Duties & Responsibilities:
- Complete hardware installations to the highest quality and within the required timelines
- Repair, Maintain and Installation of Tracking Systems
- Offer product support onsite and remotely
- Dealing with technical and client queries
- Assist with technical evaluations and repairs
- Management of stock and tool of trade vehicle
- Providing comprehensive feedback to internal role player
Minimum qualifications and experience:
- Matric
- Driver’s license (code B),
- Trade test in motor electrical electronics or similar preferred,
- Auto-electricians qualification advantageous,
- At least 3 years’ experience in the fitment of vehicle tracking equipment
Attributes:
- Action orientated
- Good fault finding skills
- Attention to detail
- Problem Solving
Method of Application
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