Operations Manager- Mafikeng at Fidelity Services Group

Job Summary 

The above position is vacant at our Mafikeng Branch. The overall purpose of this position is to ensure that Cash in Transit (CIT) operations are efficiently managed.

Minimum Requirements:

• Clear Criminal record
• PSIRA accredited with a minimum Grade C qualification
• Cash In Transit (CIT) certificate
• Firearm competency – with a minimum handgun (for business purposes) qualification
• Computer literate (compulsory)
• At least 5 years experience in the Cash in Transit industry or a similar role (Advantageous at FSG)
• CIT management/ supervisory experience is advantageous
• Knowledge of HR/ IR
• Knowledge of ISO9001:2015 quality management and its requirements
• Knowledge of Transtrack
• Strong planning, leadership, organizational and interpersonal skills  
• Valid driver’s license and own transport  
• Able to work under pressure
• Prepared to work irregular hours
• Clear disciplinary record

Key Performance Areas (not totally inclusive):

• Responsible for all operational issues to the entire client base of his/her branch – through daily communication/ instruction giving and follow-up with employees
• Ensure all clients are serviced as per contractual requirements

• Maintain good relations between the Branch and the client regarding services rendered
• Manage staff and client retention
• Risk management
• Ensure all administrative responsibilities relating to daily operational requirements are complete
• Take full responsibility and accountability for the vehicle i.e. report mechanical faults, refueling, operate the various security systems, ensure the cleanliness of the vehicle, etc.
• Accident prevention and reporting
• Take preventative actions toward any suspicious activity
• Liaise with management and all staff
• Personnel Management - deal with HR/IR-related issues
• Overall Transtrack duties
• Ensure security and manage the movement of CIT schedules during transit

Other Personality Attributes and Core Competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Pay attention to detail
• Customer service and relations
• Willing to work long hours
• Planning and organizing skills