Ops Specialist: Debt Management X3 at The South African Revenue Service (SARS)

Job Purpose

• To provide expertise, advice, and support to develop operational implementation plans and / or associated service delivery processes, by processing allocated complex debt cases within specific turnaround time applying advanced financial analysis in line with relevant policies and procedures, to continuously enhance service delivery

Education and Experience

Minimum Qualification & Experience Required

• Bachelor’s degree or Advanced Diploma (NQF7) in Accounting /LLB AND  5-7 years’ Experience in Debt Management, of which 3-4 years ideally at functional specialist level.

Alternate

• Senior Certificate (NQF 4) AND 10 years Debt management experience

Job Outputs:

Process

• Analyse & interpret all applicable financial statements, reports, and or liquidation & distribution accounts & make the necessary recommendations.
• Be observant and engage on possible violations of procedures and standards of conduct and escalate were necessary.
• Plan and conduct complex and high value debt management cases and finalise all legal steps.
• Plan and organise own work tasks within area of work.
• Identify and resolve queries and problems timeously, apply discretion in line with process guidelines provided.
• Execute specialist input through investigation &opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Plan for value-added process improvements, initiatives, and services to deliver on operational strategy and objectives.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures, and legislation in the delivery of work outputs.
   

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Implement and provide input into the development of governance, compliance, integrity, and ethics processes within area of specialisation
   

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job
   

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs
   

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders
   

Behavioural competencies

• Honesty and Integrity
• Trust
• Respect
• Problem Solving and Analysis
• Stakeholder Engagement and Management
• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Organisational Awareness
• Attention to Detail
• Commitment to Continuous Learning
• Building Sustainability
   

Technical competencies

• Functional Policies and Procedures
• Tax Knowledge
• Reporting
• Financial Analysis and Reporting
• Business Knowledge
• Efficiency improvement
• Legal Compliance
• Negotiation Skills
• Written Communication
• Debt Management
• Verbal Communication
   

Compliance Competency

• GOC Confidential