Senior Manager: Engineering at The South African Revenue Service (SARS)

Job Purpose

• To guide innovation and manage continuous process improvement and the design of complex multi-faceted business process solutions across the business process management life cycle as an integral part of providing enterprise solutions to business, providing insight and ensuring compliance with all new and proposed legislation to achieve sustainable business results in support of the enterprise strategy.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Honours degree (NQF 8) AND 10-12 years' experience in a similar environment, of which 3-4 years ideally at management level

ALTERNATIVE

• Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 12 years related experience

Job Outputs:

Process

• Develop tactical strategy and delivery plans in support of functional objectives in partnership with leadership.
• Direct, control, coordinate and optimise budgeted resources to meet specific objectives and deliver agreed results and productivity requirements.
• Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks.
• Identify and recommend opportunities to continuously improve all functions and systems in line with national, regional and organisational changes.
• Plan for handling work outputs, pull together interdependent activities & specify priorities, standards & procedures to ensure tactical excellence.
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions.
• Provide periodic reports on performance against plan & progress on short-term initiatives & use to realign tactical plan and objectives appropriately.
• Use the insights gained through integrated business reports to measure success & realign tactical strategy development objectives appropriately.
• Recommend changes to optimise processes, systems, policies and procedures, and direct the implementation of change and innovation initiated by the organisation.
   

Governance

• Implement governance, risk and compliance policy in own practice areas to identify and manage governance and risk exposure liability.
• Manage and or advise on the translation and application of policy in a specific functional area.
   

People

• Create a positive work climate & culture to energise employees & give meaning to work, minimise work disruption and maximise employee productivity.
• Develop & implement appropriate people capacity plans in line with delivery & efficiency targets, on budget & in partnership with specialised areas.
• Plan & develop enhanced organisational efficiency by identifying and addressing development requirements & providing tools for people resources.
• Translate performance expectations into specific metrics and goals to identify and provide effective services, solve problems and achieve objectives.
   

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of accountability.
• Draw up a budget aligned to business unit delivery plans, monitor planned vs. actual, minimise expenditure and report on cost efficiency.
   

Client

• Build strong relationships and develop service level agreements that promote SARS with internal and external stakeholders.
• Manage an integrated service excellence culture, which builds rewarding relationships and provides opportunity for feedback and exceptional service.
• Develop and ensure implementation of practices which builds service delivery excellence and encourages others to provide exceptional client service.

Behavioural competencies

• Accountability (V)
• Accurate Understanding
• Building Sustainability
• Championing the Mandate
• Conceptual Competence
• Conceptual Thinking
• Developing Others
• Driving for Excellence
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Influencing Others
• Leveraging Diversity
• Mobilising Teams
• Problem Solving and Analysis
• Respect (V)
• Trust (V)
   

Technical competencies

• Business Acumen
• Continuous Process Improvement
• Decisiveness
• Documenting
• Effective Business Communication
• Functional Policies and Procedures
• Institutional Process Analysis& Redesign
• Managerial Budgeting
• Planning, Management and Measurement
• Problem Analysis and Judgement
• Process Auditing (Policy & Procedure)
• Process Design and Improvement
• Strategic Planning
• Tax Knowledge
   

Compliance Competency

• GOC    Confidential