Receptionist at National Home Builders Registration Council (NHBRC

KEY DELIVERABLES:

The Receptionist within the organisation serves to provide professional customer experience, office reception and logistical support.

The Individual will primarily be responsible for, but not limited to the following:

• Photocopying of application forms.
• Creation of queries on Enrolments, Reprints, Complains, Price Adjustments, Cancelations, Changes and Status Upliftments.
• Receive, assess and process Enrolments, Reprints, Complains, Price adjustments, Cancelations, Changes and Status Upliftments.
• Return incomplete applications to clients and advise thereof.
• Assign applications to CSC (digital services).
• Capturing certificate stationery number for all printed certificates (Enrolment).
• Dispatching of printed Registrations, Renewals and Enrolments Certificates.
• Dispatching of bar codes.
• Receive, assess and reject incomplete applications.
• Liaise with the client on incomplete application.
• Receive renewals and registration applications; verify and assign to CSC (digital services).
• Provide logistical support in ensuring that all incoming mail is sorted and distributed effectively.
• Submit monthly and quarterly reports.
• Answers incoming telephone calls, determine purpose of calls and forward calls to the appropriate personnel/ department.
• Relieve Switchboard Operator/ Helpdesk when required.
• Record daily technical assessment results and assign to the CSC.
• Coordinate and monitor technical assessment and provide results to both clients and the Admin Officer (Satellite Offices).
• Attend Staff operational meetings.
• Receive, assess and process new application forms ensuring completeness and compliance with the approved policies, procedures and processes.
• Process payments (speed points) for clients and file proof of payments.
• Submit POPs to the Finance department.
• Prepare credit memos for finance department and submit to the Provincial Administrative Officer.
• Assist clients with NHBRC overall processes Enrolments, registration and renewals.
• Provide assistance to other team members to ensure a prompt response to all customer enquiries.
• Liaise with internal and external stakeholders and promote the image of the NHBRC.
• Assist owner builder applicants with their enquiries, compile and submit completed applications to management.(Satellite Office).
• Contact and/consult client telephonically or through interviews and seek more information regarding any incomplete application.

MINIMUM REQUIREMENTS:

• Grade 12
• Minimum of Certificate (NQF 5) in Office Admin or related
• Minimum of two (2) years’ work experience in Reception/ office administration