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  • Posted: Jun 15, 2024
    Deadline: Jun 19, 2024
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    The National Home Builders Registration Council (NHBRC) is a statutory body, established in 1998, in terms of the Housing Consumers Protection Measures Act, 1998 (Act No. 95 of 1998). and is mandated to protect the interests of housing consumers and to regulate the home building industry.
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    Receptionist

    KEY DELIVERABLES:

    The Receptionist within the organisation serves to provide professional customer experience, office reception and logistical support.

    The Individual will primarily be responsible for, but not limited to the following:

    • Photocopying of application forms.
    • Creation of queries on Enrolments, Reprints, Complains, Price Adjustments, Cancelations, Changes and Status Upliftments.
    • Receive, assess and process Enrolments, Reprints, Complains, Price adjustments, Cancelations, Changes and Status Upliftments.
    • Return incomplete applications to clients and advise thereof.
    • Assign applications to CSC (digital services).
    • Capturing certificate stationery number for all printed certificates (Enrolment).
    • Dispatching of printed Registrations, Renewals and Enrolments Certificates.
    • Dispatching of bar codes.
    • Receive, assess and reject incomplete applications.
    • Liaise with the client on incomplete application.
    • Receive renewals and registration applications; verify and assign to CSC (digital services).
    • Provide logistical support in ensuring that all incoming mail is sorted and distributed effectively.
    • Submit monthly and quarterly reports.
    • Answers incoming telephone calls, determine purpose of calls and forward calls to the appropriate personnel/ department.
    • Relieve Switchboard Operator/ Helpdesk when required.
    • Record daily technical assessment results and assign to the CSC.
    • Coordinate and monitor technical assessment and provide results to both clients and the Admin Officer (Satellite Offices).
    • Attend Staff operational meetings.
    • Receive, assess and process new application forms ensuring completeness and compliance with the approved policies, procedures and processes.
    • Process payments (speed points) for clients and file proof of payments.
    • Submit POPs to the Finance department.
    • Prepare credit memos for finance department and submit to the Provincial Administrative Officer.
    • Assist clients with NHBRC overall processes Enrolments, registration and renewals.
    • Provide assistance to other team members to ensure a prompt response to all customer enquiries.
    • Liaise with internal and external stakeholders and promote the image of the NHBRC.
    • Assist owner builder applicants with their enquiries, compile and submit completed applications to management.(Satellite Office).
    • Contact and/consult client telephonically or through interviews and seek more information regarding any incomplete application.

    MINIMUM REQUIREMENTS:

    • Grade 12
    • Minimum of Certificate (NQF 5) in Office Admin or related
    • Minimum of two (2) years’ work experience in Reception/ office administration

    Method of Application

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