Officer: C&E Administration at The South African Revenue Service (SARS)

Job Purpose

• To ensure completeness of the C&E Operations related documents, information, financial and other transactions, systematically control and coordinate the distribution thereof, resolve and facilitate resolution of all related queries, in order to ensure a professional customer service and integrity with regards to Customs Operations processes in accordance with all legislative requirements.

Education and Experience

Minimum Qualification & Experience Required

• Relevant Higher Certificate in Business Management related studies (NQF 5) AND 2 years experience

 ALTERNATIVE:

• Senior Certificate (NQF 4) AND 3 years' related experience.
• Knowledge of Customs processes and procedures will be an added advantage

Minimum Functional Requirements

• Administrative support
• Must have organisational skills, strong business
• Able to operate under minimum supervision
• Accuracy and a like to work with numbers
• Must be able to handle stressful situations
• Knowledge of Customs procedures

Job Outputs:

• Accuracy and a sense of quality
• Be a self-starter
• Punctual

Process

• Accurately and effectively validate information, financial proof and related documentation for completeness according to prescribed set of standards, in order to acknowledge receipt..
• Timeously transfer and record information, financial transaction and documentation into the appropriate systems, formats and methodology in line with prescribed requirements.
• Build and maintain relationships, communicate, follow up and distribute different messages and outcomes to all relevant stakeholders according to different agreements, requirements and legislation.
• Accurate and comprehensive examination of required information and documentation to enable effective resolution.
• Receive and interpret clients queries, resolve, follow up or refer queries to relevant parties.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
   

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.
   

People

• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.
• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
   

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.
   

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• People Skills
• Conceptual ability
• Honesty and Integrity
• Trust
• Respect
• Attention to detail
• Fairness and Transparency
• Accountability
• Building Sustainability
   

Technical competencies

• Border Control & Management
• Functional Policies & Procedures
• Data Collection & Analysis
• Administration
• Standard operating procedure compliance
• Risk Identification
• Query Resolution
• Customs Knowledge
• Efficiency Improvement
• Planning & Organising
   

Compliance Competency

• Security Clearance: GOC Confidential