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We are the only company in South Africa that partners with the South African Reserve Bank to collect all new banknotes and coins for distribution. We work closely with our four shareholding banks and customers Absa Group Limited, First National Bank, the Standard Bank of South Africa Limited and Nedbank Limited. We use the latest technology to count and ...
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Description
Data Maintenance and System Administration
- Maintain COR systems’ back-end software and hardware for optimal functionality.
- Create and maintain user access on the COR systems.
- Compile and analyse data from the various COR systems to identify trends, irregularities, and significant events within SBV, escalating where necessary to minimise risk.
- Troubleshoot and resolve system errors, collaborating with IT or service providers where applicable.
- Keep abreast of new technologies and assist in identifying and testing innovative solutions.
- Collaborate with management to implement emergency procedures and contingency planning.
- Assist in the training of COR Operators on SOP amendments and relevant tracking and monitoring activities.
Audit, Record Keeping, and Reporting:
- Conduct regular audits of the COR systems in relation to.
- Security systems
- Access controls
- Procedures
- Data verification Verify that all SOPs, regulations, and statutory requirements are adhered to by collaborating with internal and/or external auditors and various stakeholders.
- Implement corrective measures based on audit findings to enhance the efficiency and effectiveness of security systems.
- Establish and maintain a comprehensive record-keeping system for all security-related activities within the COR department.
- Extract information from the database to generate regular reports on system performance, incidents, insights, and trends for management review.
- Collaborate with relevant stakeholders to compile comprehensive reports on the status, incidents, challenges, insights, and trends of back-end security systems.
- Provide accurate and timeous documentation of security breaches, investigations, and resolutions.
- Implement and maintain a centralized repository for all relevant documentation adhering to POPIA.
- Prepare progress and monthly highlight reports in conjunction with the team to communicate any potential risks.
- Act as a focal point for the collection, analysis and dissemination of data/information relevant to verification, monitoring and inspection activities in coordination with the Access Control team.
Compliance and Coordination of Overall COR Operations
- Monitor and track systems, alarms, and incidents in adherence to assigned responsibilities of COR Supervisors and Operators
- Verify alarm events with relevant parties and take appropriate actions as per the standard operating procedures.
- Collaborate with internal stakeholders, such as the Local Control Room, Risk Departments, and Operations for seamless operations.
- Establish and maintain relationships with external stakeholders, including emergency services, to enhance situational awareness.
Monitoring and Evaluation
- Develop and implement a Monitoring & Evaluation plan including performance indicators, establishing baselines and methodology of systems and COR people practices.
- Monitor and manage performance indicators and targets according to the project design and workplan.
- Analyse and prepare evidence-based monitoring reports.
- Design and conduct surveys for regular monitoring.
- Review, maintain and monitor the COR risk register on regular basis and flag any high risks that may have a potential negative impact on the site security.
- Propose possibilities for further impact monitoring.
Standby Availability
- Guarantee availability for standby duties to ensure continuous monitoring and support of security systems.
- Respond promptly to unforeseen circumstances and Act as a backup resource, including Supervisor or Operator unavailability, to maintain operational continuity.
- Collaborate with the Head: COR to establish clear protocols for task delegation and handovers in the event of unexpected absences.
- Assist in task delegation, ensuring that responsibilities are appropriately distributed during periods of staff absence.
- Maintain a state of readiness to step into Supervisor or Operator roles during emergency situations.
- Guarantee effective communication channels and rapid mobilisation of resources for example: SAPS, Tactical Support Officers, etc.
Lead as an Ambassador and executor of Change.
- Act as a change management agent in periods of change to ensure continuity to operations.
- Manage the integration of COR into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s centre/s
Drive the oranisation culture.
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm, and commitment towards the mission.
- Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard.
- Provide leadership to employees within the organisation, creating a winning culture and high morale.
- Initiate and lead a culture of performance driven output through shared purpose vision and values.
Requirements
Work Experience
- 3 years' experience in operating, administering, or monitoring access control systems, security systems, alarms etc (e.g., CCTV).
- 1 Year experience supervising teams’ productivity and output10
- Previous experience in a technical or operational role is advantageous. (1 – 3 years)
- Logistics or Cash in Transit industry knowledge advantageous
Education
- Grade 12 or equivalent.
- Accredited training in system administration, information technology, or a related field.
- Mandatory Registration with PSIRA (Private Security Industry Regulatory Authority).
Functional Competencies Required
- SBV Security Systems
- Data Protection and Protection of Personal Information Act (POPIA)
- Private Security Industry Regulation
- Occupational Health and Safety Act
- Control Room Operations
- Cash management and security operations.
- Risk Management
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Description
Investigation of referred incidents on a national level.
- Validate initial information received and develop an investigative plan that consists of a hypothesis, process to identify and obtain further information (if necessary), direct- and circumstantial evidence, potential witnesses, victims, suspects, etc.
- Gather information / intelligence and obtain & secure direct- and circumstantial evidence (including the analysis of CCTV recorded images) in the right lawful manner to ensure admissibility in further internal and external prosecution processes – process and procedures for collection and handling of exhibits which includes chain of possession and secure integrity of evidence in an efficient manner to mitigate losses.
- Investigate all relevant systems and programs (ISA/VMS/Trinity/Track and Trace) to ensure compliance within investigation.
- Test hypothesis with support of direct- and indirect evidence and Identify perpetrators by means of proper investigation methodology and quantify losses and/or potential losses.
- Interview and obtain statements from witnesses, victims and eventually suspects in the right legal / constitutional manner.
- Compile an electronic and hard copy Investigation docket which should comply with internal requirements.
- Interact with law enforcement agencies, other relevant parties, etc. who have a direct- or indirect interest in the investigation such as clients, other banking institutions, internal business units, etc.
- Recover stolen items during the investigation process with the assistance of law enforcement agencies, etc. (when necessary) in a legal manner.
Reporting of findings
- Provide the organization and Insurers (when required) with detailed reports with regards to the incident investigated within the agreed time frames / period. The report should include an investigation synopsis, hypothesis, methodology, findings, recommendations, etc. Recommendations should be based on risks identified and liability criteria during the investigation process.
Recovery of monetary losses or items by means of direct and/or civil recovery processes.
- Recover stolen items, etc. directly during the investigation process with the assistance of a law enforcement agency (if necessary) in a lawful and legal manner.
- Provide all necessary details and assistance to external agencies with regards to a civil recovery processes. Proper records should be maintained and kept.
Internal disciplinary processes
- Ensure that proper disciplinary action is taken against perpetrators who were involved with incidents investigated. Assist other relevant business units with the process. Provide assistance in the form of witness testimony during disciplinary hearings and/or if required, act in the capacity of prosecution to ensure that successful findings are made and appropriate measures taken.
Civil- and criminal prosecution process
- Open criminal dockets with the necessary law enforcement agency in order to criminally prosecute perpetrators when required.
- Assist the State with the criminal prosecution process in the form of witness testimony in court.
- Interact with the law enforcement agency / State Prosecutor and SAPS’ Investigating Officer and assist to secure prosecution.
- Interact with relevant parties with regards to civil prosecution processes and assist in the form of providing evidence and/or testimony when necessary.
Customer Service
- Assist and communicate with customers with regards to incidents under investigation in an efficient manner in order to drive customer service to support and develop the Customer Service Delivery Strategy. Attend meetings with the relevant line managers, regional managers, etc. when required with regards to incidents under your investigation.
Intelligence reports w r t robbery patterns / analysis, etc.
- Ensure that records and information is electronically updated regularly in order to conduct trend analysis and behavioural patterns to identify red flags for further investigation.
- Update records with regards to type of incidents, category of losses, details of perpetrators, modus operandi, etc.
- Interact with SABRIC with regards to crime trends, analysis, modus operandi and identified suspects within the CIT Industry. The utilization of this information to conduct further information gathering and or implement with investigations.
- Compiling and submitting of Risk Committee annual reports with regards to statistics from the CIT Industry compared with SBV Services to Manager External Investigations.
- Attendance and chairing of the SABRIC – CIT Forum JOC Meetings.
Weekly / monthly/ quarterly and yearly information reports
- Provide the Investigations Manager with all necessary investigative information as required for the purpose of weekly, monthly, quarterly and/or yearly reports.
Advancement of fraud investigative methodologies, analysis, etc.
- Interact closely with relevant bodies and attend forums, workshops, seminars and legal forensic fraternity.
- Maintain close relationships with law enforcement agencies in order to secure and build relationships in a legal and ethical manner.
Integrity testing: Perform VSA (Voice Stress Analyst) examinations.
- Conduct VSA’s tests according to best standards during the following situations:
- Armed Robberies / Theft incidents
- Early Warning Intelligence received.
- Random Integrity tests
- Pre-employment examinations of candidates.
- Analyses of examination conducted and compile examination report.
Ad Hoc investigations and Projects
- Complete ad hoc based instructions as required. Assist / interact and complete instructions with regards to specific project activities when necessary.
Requirements
Minimum Requirements: Work Experience
CRITICAL
- 4 to 6 years in Forensic and/or Fraud / Commercial Crime Investigation field
TRAINING
- Internal Systems such as ICMS / SIMS / Reloaded/Trinity/ISA/Track and Trace, etc. and other banking systems and operations.
SPECIAL REQUIREMENTS
- Extensive traveling nationally – sometimes on short notice
- Unexpected and sometimes long working hours
- Dangerous working conditions
- 24 hours, 7 days a week on standby.
Minimum Requirements: Education
- National Diploma (or equivalent) in Forensic Science and/or Forensic or Fraud Investigation or Investigative field.
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Description
Generating and providing System Codes and Exercising Remote access control
- Update system with relevant information required for issuing codes
- Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
- Responsible for generating and providing system codes and exercising remote access control of allocated assets.
- Assist with Adhoc duties as requested by the Supervisor or Line Manager
Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences
- Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
- Actively check that the systems are updating regularly and working at the required operating level
- Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
- Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
- Escalate any faults with the alarms and provide a status report to the applicable party
Administer and Maintain the Relevant Database and Registers On Security Systems
- Record all transgressions and faults, update and maintain records and generate the required reports
- Maintain and update all necessary registers (i.e OB)
Build and Maintain Internal and External stakeholder relationships
- Build and maintain effective working relationships with all internal and external stakeholders.
- Escalate any system failures immediately to the relevant party
- Assist with incoming queries from stakeholders
- Escalate all identified transgressions at centres to the Supervisor
- Continuously liaise with centres regarding access control and alarm events
Applicable for Operators Sitting in the RMC
- Control and link the relevant permissions to the ATM Custodian Profiles on the system
- Verify that allocated vehicles are visible and tracking on the monitoring system
- Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre
- Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
- Communicate with Senior Management in the event of an emergency
- Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
- Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
- Send an updated report to the Device Administrator informing them of the new sites loaded
- Managing overall risk profiles for each run from start to end and apply mitigation/disruptive strategy
- Responsible for the day-to-day online communication platforms with all relevant stakeholders in relation to risk factors / threats towards SBV
Applicable for Operators Sitting in the COR
- Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
- Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
- Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor
Requirements Internal
- 3 Years’s work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10,
OR
- 1 years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12
- Previous Call Centre experience and or experience within client services (Advantageous)
- External
- 2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
- Experience within a logistics or CIT industry (advantageous)
Minimum Requirements: Education
Internal:
- Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience
External
NB: Communication will be limited to shortlisted applicants only.
SBV recruitment is committed to transformation and diversity alignment.
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Description
Receive Cash
- Receive deposits and update on the applicable systems.
- Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
Prepare Cash on the applicable system
- Check container/Bag for any damages or interferences and report all anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.
- Prep workstation accurately for effective and efficient note counting.
Note Sorting
- Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
- Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to verify and balance
Reconciliation of ACDP deposits.
- Perform a reconciliation of all notes rejected in order to validate the information
- Manually check all rejected notes for counterfeits, dye-stained and mutilated notes
- Perform cash transfers to vaults
- Perform end of day balancing/ reconciliation of all cash received
- Handle all transactions including shortages and surpluses according to SOPs
Desktop deposit processing
- Check container/Bag for damage /tamper, report anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
- All deposits must be processed and balanced on the applicable system
- Perform end of day balancing/ reconciliation of all cash received
- All transactions, including shortages and surpluses must be handled according to SOPS
- Accurate prepping must be done to enable effective and efficient note counting
Sachet and Process Coin
- Process bulk coin deposits in accordance with SBV’s policies and Procedures
- Sort and process teller coin transfers
Bank system Integrated deposit processing
- Validate all transactions linked to system integrations as per banks SLA
- Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer
- Verify deposit account number to eliminate losses or misposts
- Escalate system downtime/delayed batches to team controller
Payroll and change
- Payroll / change transactions must be processed in accordance with SLA per customer
- Report all discrepancies to the Team Controller timeously
- Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement
- Payroll entries to be processed within the banks SLA timeframes
- Maintain all equipment by reporting any defects on equipment to the Team Controller
- Obtain banks authorization prior to despatching as per SOP
Prepack/Treasury
- Assist with the accurate packing and unpacking of Bank and ATM Cash.
- Manage consumables in line with packing requirements.
- Confirm that the bag and Seal numbers are properly recorded.
Manage Equipment
- Utilise equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets
Requirements
Minimum Requirements:
Work Experience
- 6 months previous cashier/teller experience (Advantageous)
Education
- Grade 12 with Maths Literacy
Special Training Or Requirements
- Successfully completed SBV Cash Processor train
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Description
SBV is looking to employ individuals who will be responsible for receiving, preparing and processing of all Retail and Wholesale deposits, in order to ensure efficient and accurate value to the customer and to the company.
Receiving and allocation of work
- Receiving and distribution of work
- Workflow management
- Balancing WIP (Work in progress)
Receive Cash
- Compare physical container/seal number to CIT handover receipt book
- Check for damaged / tampered containers/bags, report anomalies to Supervisor/Team Leader
- Sign CIT receipt book and keep original
- Receive container/bags on receiving module on applicable system
- Transfer container/bag to Holding supervisor/Teller on applicable system
- Comply with all policies and procedures to eliminate any possible risks to the company and the custome
Prepping
- Check container/Bag for damage /tamper, report anomalies to Supervisor/team leader
- Acknowledge container/bag on internal system
- All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer
- All deposits must be processed on the applicable system (e.g. VMS (FDP Module using header cards), ISA (ACDP using header and trailer cards) and sent to Notes sorting in a prepping box together with deposit slip, stop loss bag and PCD cards.
- Comply with all Standard operating Policies and Procedures (SOPS) to eliminate any possible risks to the company and to customers
- Accurate prepping must be done to enable effective and efficient note counting
Counting Cash
- Counting all type of deposits
- Drops
- Till by Till
- Bulk, Stoploss bags, etc.
- Payroll / Float packing
- Walk in clients
- Specie / Coins
- Cash devices
- My SBV, CSS, COL and etc. (Counting, data capturing and realising, etc.)
- Any other additional deposits as per business requirement
- Forex
Note Sorting
- All deposits/notes (retail and wholesale) prepped for (FDP/ACDP) must be sorted the same day and within the cut off times.
- Rejected notes must be sent to the Cash Processor Together with the PCD cards and deposit slip and stop loss bag in the prepping box to verify and balance.
- Comply with all Standard operating Policies and Procedures (SOPS) to eliminate any possible risks to the company and to customers
- Packing (making full boxes)
Wholesale
- Specie
- Coin vault
- Prepack (coins and notes)
- Sachet
Desktop deposit processing
- Check container/Bag for damage /tamper, report anomalies to Supervisor/team leader
- Acknowledge container/bag on ISA or receive on VMS
- All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer
- All deposits must be processed and balanced on the applicable system (e.g. VMS/,ISA).
- Perform end of day balancing/ reconciliation of all cash received
- Ensure that all transactions, including shortages and surpluses are handled according to SOPS
- VMS teller to send EOD cash to sell cash to Notesorting and CTV and ISA to HSTB cash with header and trailer cards to Note sorting and CTV
- Comply with all Standard operating Policies and Procedures (SOPS) to eliminate any possible risks to the company and to customers
- Accurate prepping must be done to enable effective and efficient note counting
Reconciliation
- Perform a reconciliation of all notes rejected in order to verify and validate
- All rejected notes to be manually checked for counterfeits, dye-stained and mutilated notes.
- Perform cash transfers to vaults.
- Perform end of day balancing/ reconciliation of all cash received
- Ensure that all transactions, including shortages and surpluses are handled according to SOPS
- Comply with all Standard operating Policies and Procedures (SOPS) to eliminate any possible risks to the company and to customers
Manage equipment.
- Utilise equipment according to Standard Operating Procedures (SOPS) protecting and taking care of company assets.
Competencies Required
- Attention to Detail: Ability to be alert in a high-risk environment; follows detailed procedures and ensures accuracy in work and processing; carefully monitors gauges, instruments or processes; concentrates on routine work details; organises and maintains a system of records.
- Quality Control: Ability to establish high standards and measures; is able to maintain high standards despite pressing deadlines; does work right the first time and inspects work for flaws; tests new methods thoroughly; considers excellence a fundamental priority.
- Time Management: To effectively plan / schedule, coordinate and execute own work in accordance with business priorities and deadlines.
- Achievement Orientation: To be results oriented, to take action with minimal direction from others, to concentrate/focus on the task at hand, to display the necessary effort during a particular task, and to follow through energetically and with determination in order to improve performance and achieve success
- Risk Management: Ability to proactively identify risk areas / threats, to analyse such exposure to risk, to report matter to supervisor to give guidance on how to best handle it and to implement appropriate course of action to control / minimise risk.
Requirements
Minimum
- Grade 12
- 6 - 12 Months previous cashier / teller experience advantageous
- Successfully completed SBV Training: Cash Processor
Specific
- Required to work overtime
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Description
Receive Cash
- Receive deposits and update on the applicable systems.
- Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
Prepare Cash on the applicable system
- Check container/Bag for any damages or interferences and report all anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.
- Prep workstation accurately for effective and efficient note counting.
Note Sorting
- Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
- Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to verify and balance
Reconciliation of ACDP deposits.
- Perform a reconciliation of all notes rejected in order to validate the information
- Manually check all rejected notes for counterfeits, dye-stained and mutilated notes
- Perform cash transfers to vaults
- Perform end of day balancing/ reconciliation of all cash received
- Handle all transactions including shortages and surpluses according to SOPs
Desktop deposit processing
- Check container/Bag for damage /tamper, report anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
- All deposits must be processed and balanced on the applicable system
- Perform end of day balancing/ reconciliation of all cash received
- All transactions, including shortages and surpluses must be handled according to SOPS
- Accurate prepping must be done to enable effective and efficient note counting
Sachet and Process Coin
- Process bulk coin deposits in accordance with SBV’s policies and Procedures
- Sort and process teller coin transfers
Bank system Integrated deposit processing
- Validate all transactions linked to system integrations as per banks SLA
- Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer
- Verify deposit account number to eliminate losses or misposts
- Escalate system downtime/delayed batches to team controller
Payroll and change
- Payroll / change transactions must be processed in accordance with SLA per customer
- Report all discrepancies to the Team Controller timeously
- Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement
- Payroll entries to be processed within the banks SLA timeframes
- Maintain all equipment by reporting any defects on equipment to the Team Controller
- Obtain banks authorization prior to despatching as per SOP
Prepack/Treasury
- Assist with the accurate packing and unpacking of Bank and ATM Cash.
- Manage consumables in line with packing requirements.
- Confirm that the bag and Seal numbers are properly recorded.
Manage Equipment
- Utilise equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets
Requirements
Minimum Requirements:
Work Experience
- 6 months previous cashier/teller experience (Advantageous)
Education
- Grade 12 with Maths Literacy
Special Training Or Requirements
- Successfully completed SBV Cash Processor train
Behavioral Competencies Required
- Analytical- and Critical Thinking ability
- Vermal-, Non-verbal and Written Communication Skills
- Must have the ability for Time Management
- Must have relationship and alliance building skills / social intelligence
- Must have the ability for managing assignments and recourses
- Must be able to manage rick
- Must have the ability for quality management
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Description
Drive Organisational Effectiveness in line with SBV HR strategy
- Support the development of initiatives from a people solutions perspective to respond to and align with SBV’s strategic direction and performance drive to support effective operations.
- Coordinate and implement end-to-end OD initiatives in design, implementation, training, post-implementation support and handover to business.
- Improve operational effectiveness by looking for ways to remain up to date and enhance services from an Organisational Design perspective.
- Proactively identify challenges that may affect delivery and propose resolutions to address these.
- Conduct research on trends to drive best practices within the Organisational Design and organisational effectiveness.
Assessment Centres
- Design, develop and implement an Assessment Centre aligned to the Organisational Competency Framework, job families, and assessment batteries.
- Partner with stakeholders to run assessment centres (SMEs in their respective areas).
- Manage and maintain the Assessment Centre.
Psychometric Assessments
- Deliver end-to-end psychometric assessments, including the administration, scoring, interpretation, report writing and feedback on assessments to Line Managers and applicant/candidates within agreed turnaround times and per HPCSA guidelines.
- Based on assessment outcomes and the job profile requirements, make recommendations to assist with the recruitment or talent selection process.
- Drive the deployment of assessments and align with various other OD projects, i.e., re-evaluating the appropriateness of the battery used in line with business requirements.
- Implement and provide input on the Assessment Policy and Procedures to align with best practices with relevant HPCSA and SBV policies and procedures.
- Combine technology and assessment methodologies to design and develop assessment solutions and processes according to best practice principles.
- Conduct research projects to demonstrate the validity, reliability, utility and applications of different assessment batteries.
- Provide SME input and guidance throughout various stages in the project lifecycle.
- Content creation/ support in creating proposals, materials and responsibility for defined work packages.
- Keep up to date with changes in assessments and psychometric batteries, and recommend changes based on their impact on the business.
Project Delivery
- Drive the implementation of projects, in collaboration with all relevant internal and external stakeholders, according to business needs and objectives, which include:
- Identification, design, planning and execution of OD projects aligned with the vision and mission of SBV while considering the various technologies, assessment, and OD methodologies to be used to assist in operational effectiveness in the organisation.
- Monitor progress on projects, track the project implementation’s effectiveness and address gaps/risks at various milestones during the project.
- Following the handover to HR team/s, provide Subject Matter Expert (SME) guidance to business units on Business as Usual (BAU).
- Collaborate with HR teams and businesses to determine and develop programs/interventions to address identified gaps in line with the OD frameworks.
- Partner with stakeholders in initiating and improving the effective delivery of HR and business solutions while integrating and sharing best practices.
- Execute the relevant change initiatives as approved and apply change management to new OD projects.
- Provide support on Change Management initiatives for the OD projects and, where necessary, drive change management initiatives within the OD framework.
- Provide input and assistance to the Organisational Design Manager on creating project road-maps to support OD and HR initiatives.
Job architecture
- Job analysis and profiling:
- In collaboration with business and regional HR team/s, conduct job analysis and develop or update job profiles for new and existing positions.
- Accountable for the correct application and use of the job profile template and, where necessary, deliver training to HRBPs on the use.
- Manage and maintain a job profile library; updated job profiles are uploaded and updated on the relevant systems.
- In collaboration with the HRBPs, extract and create performance appraisal scorecards (PPAs) based on the completed job profiles.
- Provide subject matter expert (SME) guidance on job analysis and profiling and performance appraisal compilation and deliver training to HRBPs.
- Job grading and evaluation:
- Actively participate and provide input in the job grading and validation committee meetings.
- Provide clarity regarding job profiles within the organisation.
- Competency framework:
- In collaboration with the OD manager, define and design job families and align them to the competency framework.
- Support the design and implementation of an organisation-wide Competency Framework and Library.
- Conduct research into the relevant competencies required per role and define a competency map.
- Provide input and support for creating customised interview guides aligned to the Competency Framework.
Performance Management
- Provide SME guidance to Line Managers and HR regarding the principles and application of PM policies and processes.
- Review and recommend improvements to the PM Policy, procedures and processes.
- Provide support to the OD manager regarding the PM methodologies, revisiting the current methodology for fit for purpose and implementing through thorough investigation a new PM methodology for the SBV group (incl. SA, Nam and Lesotho).
- Analyse performance data regarding trends in business, providing recommendations where necessary (i.e. review in methodology, training, interventions etc.)
- Research and remain up to date on all the latest performance management trends.
- Develop/ Review training resources to support business in performance management.
Talent management and Succession Planning
- Provide support and input to the OD Manager with regard to the talent management and succession planning frameworks.
- Monitor and evaluate the effectiveness of the frameworks, providing recommendations for continuous improvement.
- Research and identify appropriate assessment batteries aligned to talent management requirements.
- Manage the end-to-end assessment process for talent management.
- Provide input into developing and updating the Talent Management toolkit and supporting documents.
- Support in the design of talent management review metrics to determine the ROI of development initiatives.
Stakeholder Management
- Support stakeholders in delivering organisational design services, initiatives and project road-maps to support the business in achieving goals and strategy.
- Develop/ provide recommendations and implementation assistance, where necessary.
- Provide SME support to employees and HR Team/s by responding to queries on OD related initiatives and principles.
- Attend and provide inputs and insights in the various forums to roll out strategic SBV projects.
- Liaise and partner with external service providers on Psychometric Assessment and OD support required.
Change and Culture Ambassador
- Lead from the front as an ambassador and executor of change initiatives such as embracing transformation and being an inspiring and ethical leader.
- Motivate, direct and influence employee behaviour to achieve business goals during critical business periods to ensure
- continuity to operations.
- Drive the SBV values while inspiring confidence and generating excitement, enthusiasm, and commitment toward the mission.
- Drive a clear and consistent message/narrative on a case for change to the initiatives that focus on reconfiguring the business functions to secure buy-in and allay anxieties across the business.
- Initiate and lead a culture of performance-driven output through shared purpose, vision and values.
Requirements
- 3 years’ working experience within a senior psychometrist role, providing feedback at all levels; of which, 1 year implementing projects.
- Knowledge of Human Resources Management processes and practices.
- BA/ B Com degree: Human Resources/Industrial Psychology
- Post graduate qualification (Hons or Masters) in Industrial Psychology
- HPCSA Registered Psychometrist / Industrial Psychologist
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Description
Managing Resources
- Utilize the Productivity Management Platform along with the relevant forecasting tool to identify and execute the planning and utilization of resources (i.e. human capital, equipment, etc.) to ensure all are used effectively and efficiently.
- Ensuring sufficient staff is allocated to the different areas/functions across the centers.
- Creating of matrices to show the capacity needs and optimal usage of resources
- Providing input back to the centers to balance their resource needs against their workload demands.
- Use of the systems to enable the capacity planning and optimal usage of resources.
- Provide efficient resourcing across the center’s dependent on the needs.
- Generate reports on a daily/weekly/monthly basis to the cash center as well as MANCO
- Analyse all the data received from the centers to gauge low productivity and/or low utilization and/or high utilization of resources.
- Make recommendations based on findings and gap analysis.
- Writing business cases to support requests for additional resources to balance centers
- National, regional and center utilization reports.
- National, regional and center productivity reports.
- Peak period resource planning support
- Monthly Presentations to MANCO on productivity and utilization
- Trend analysis and insights into workforce planning
Responsible for the daily checks to secure that the systems are functional
- Conduct system Checks.
- Verify access control
- Monitor that each HOD has captured annual leave for their teams in order to better plan productivity.
- Verify that information is pulling through correctly and that system integration is up and populating the correct information
- Back up plans are in place if automation is down
- The above plan is adhered to
- Schedules are building correctly.
- Monitor core task times are up to date and that it has been allocated and planned
- Monitor plans to verify that maximum resource optimization is achieved
- Integration has run overnight
- All exceptions are noted and communicated in order to be resolved
- Verify that staff and teams are linked/delinked correctly according to their respective movements.
- Generate system reports with corrected and validated information
Assist with first line support for all system/s users, consisting of but not limited to the following:
- Make sure the system is being utilized effectively by reviewing system audit reports
- Log calls with IT concerning network issues or any other network related problem
- Users being unable to access system/s users as per access levels and rights
- Passwords and Accounts locked – reset for all system/s users
- Username queries for all system/s users
- New User Accounts for all system/s users
- Labour Level Entries; adding new departments, teams or jobs
- Changes to people profiles or adding new employees on all system/s users
- Updating employee records and/or terminating employee’s
- Liaise with third party vendors / consultants and IT when issues are experienced which cannot be resolved as part of the first line support
Responsible for maintenance of the system/s and updating parameters.
- Input employee hours depending on the contract they are on
- Coordinate with the service provider in order to perform preventative maintenance on system
- Conduct periodic master data for validity, accuracy and completeness
- Liaise with Audit during annual system audits
- Liaise with IT to ensure Business Continuity plans are in place and are aligned with Disaster Recovery plans for the application
- Liaise with IT and service provider to ensure system reliability and availability
- Manage optimal data flow between systems and in
- Liaise with IT to ensure Business Continuity plans are in place and are aligned with Disaster Recovery plans for the application
- Liaise with IT and service provider to ensure system reliability and availability
- Manage optimal data flow between systems and interfaces
- Conduct Audits on the system/s in terms of the access controls, data integrity and integration points
- Document, request and obtain approval for new requirements, and upgrades
- Monitoring of available licenses, purchases if required
- Compile system/s reporting that highlights the benefits of the system/s and monitor system usage to demonstrate ROI
License management for all system/s
- Obtain all procured license details
- Administer license assignments/deployments to employees and managers
- Maintain relevant and up to date information on licenses including available licenses and number of employees and managers on system
- Procure licenses in conjunction with Procurement when required
Provide SME input into Training and Training materials
- Offer technical and general system support to System users on a continuous basis
- Stay abreast on latest system updates, to promote increased benefit from the system/s
- Review training material content as the SME to ensure the correct content and standard of training material
Provide guidance to the system users in their respective canters and manage user access
- Communicate system limitations to business users
- Review system functionality to ensure that it satisfies business requirements
- Determine appropriate access for system users based on the minimum necessary access required to perform their assigned job responsibilities
Perform System Modification, Enhancements, Upgrades and Implementation
- Set up time and attendance reports when required
- Identify gaps and usability opportunities in the system/s
- Stay up to date as much as possible on product enhancements
- Coordinate and implement any changes to system/s when required
- Communicate important system changes to system users and service providers
- Assess feasibility of software upgrades in conjunction with IT
- Participate in software and usability testing of upgrades in conjunction with IT
- Liaise with business to ensure system functionality is always aligned to business requirements
- Regular reports submitted to MANCO
Service Level Agreement and Vendor Management
- Purchase appropriate and adequate licenses
- Budget for ongoing maintenance and support from the vendor
- Assess service provider performance against the SLA objectives
- Primary point of contact between SBV and service provider
- Review Service Level Agreement to ensure that it is still aligned to business requirements
- Review of Service Level Agreement prior to submission to the Head of PMC
- Partake in the Termination of Service Level Agreement in conjunction with Procurement
Drive the organization culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
- Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard
- Provide leadership to employees within the organization, creating a winning culture and high morale
- Initiate and lead a culture of performance driven output through shared purpose vision and values
- Provide leadership to employees within the organization, creating a winning culture and high morale
- Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure continuity to operations
- Manage the integration of CIT and Processing into a seamless end to end solution for customers
- Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns to the SME’s (subject matter experts) when required
- Facilitate the necessary presentations, workshops or forums in order to ensure consistent and accurate communication is given across one’s center/s
Requirements
With a Degree/Diploma:
- 4 years within the Cash Industry of which.
- 2 years’ min experience using Workforce optimization system (excluding MS Office Applications
Without a Degree/Diploma:
- 7 years within Cash Industry
REQUIREMENTS WORK EXPERIENCE
With formal Qualification:
- Degree or Three-Year Diploma in Industrial Engineering
Without a formal Qualification:
- Grade 12 (Matric) with Maths or Accounting
Method of Application
Use the link(s) below to apply on company website.
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