Administrator: Order Fulfilment at BCX

About the Job

Core Description

• To support and coordinate all activities across all ITSS LOB in the managing of Back-to-Back customer and Supplier order processing, ETA management, delivering and invoicing of deals in accordance with the Back Office process and BCX Governance rules Key Deliverables

Primary Functions

• Compile an accurate billing request pack for Billing Centre of Excellence
• Process supplier orders according to BCX and ITSS requirements
• Continuously ensure the financial management of cost of sales per customer order, in relation to the BCX SAP Quote
• Ensure purchase of FEC (Foreign Exchange Contract) is in accordance with the BCX policy
• Obtain ETAs (Estimated Time of Arrival) for all purchase orders, record and communicate as per ITSS requirements
• Manage and verify supplier invoice
• Assist and follow up on all backlog queries and ensure that correct amounts are always invoiced
• Ensure all deliveries to customer are done within requirements and that customer invoice requests comply with BCX procedures and policies
• Manage deliverer request according to Roll out project requirements and SLA
• Understand product / knowledge of how configs are made up
• Understand and have knowledge on serial number tracing Core Functional Skills & Knowledge Microsoft Excel Problem solving

Technical Understanding

Core Behavioural Competencies

• Job Match Culture Match
• Adhering to principles and values
• Coping with pressures & setbacks
• Following instructions & procedures
• Planning & Organising Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma Additional
• Education -Preferred /Advantage Experience
• 2 years’ experience Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control
• Level of Engagement : Internal Customers Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker