Job Vacancies at BCX

About the Job

Core Description

• To support and coordinate all activities across all ITSS LOB in the managing of Back-to-Back customer and Supplier order processing, ETA management, delivering and invoicing of deals in accordance with the Back Office process and BCX Governance rules Key Deliverables

Primary Functions

• Compile an accurate billing request pack for Billing Centre of Excellence
• Process supplier orders according to BCX and ITSS requirements
• Continuously ensure the financial management of cost of sales per customer order, in relation to the BCX SAP Quote
• Ensure purchase of FEC (Foreign Exchange Contract) is in accordance with the BCX policy
• Obtain ETAs (Estimated Time of Arrival) for all purchase orders, record and communicate as per ITSS requirements
• Manage and verify supplier invoice
• Assist and follow up on all backlog queries and ensure that correct amounts are always invoiced
• Ensure all deliveries to customer are done within requirements and that customer invoice requests comply with BCX procedures and policies
• Manage deliverer request according to Roll out project requirements and SLA
• Understand product / knowledge of how configs are made up
• Understand and have knowledge on serial number tracing Core Functional Skills & Knowledge Microsoft Excel Problem solving

Technical Understanding

Core Behavioural Competencies

• Job Match Culture Match
• Adhering to principles and values
• Coping with pressures & setbacks
• Following instructions & procedures
• Planning & Organising Working with people

Minimum Qualifications

• NQF 4: Grade 12 National Diploma Additional
• Education -Preferred /Advantage Experience
• 2 years’ experience Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control
• Level of Engagement : Internal Customers Special Requirements / Employment Condition Workplace / Physical Requirements Hybrid Remote Worker

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About the Job

Job grade :

•  OP2

Core Description

• Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels.

Key Deliverables / Primary Functions

• Accurate and timeous logging, updating and closing of incidents, ensuring all necessary information supplied, including the Estimated Times of Arriva (ETA) for logged incidents.
• Managing the assigned area, ensuring that incidents are resolved within the average Service Level Agreement (SLA) with the Customer (which is between 10 – 15%).
• Following up on incidents logged daily, keeping a record relating to queries, as well as incidents closed daily, and generating a report of such.
• Resolving between 700 to 900 calls daily with the correct closing details selected.
• Updating the Cause and Warranty information, ensuring to inform the technician if the site is under warranty.
• Recognising, documenting and alerting the Call Centre Supervisor of trends in customer calls.
• Ensuring that issues / severities are escalated to the relevant managers; as well following up on escalations through the day, reporting feedback.

Core Functional Skills & Knowledge

• Attention to detail Microsoft Office Microsoft Excel Communication Teamwork

Core Behavioural Competencies

• Working with people Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Planning & Organising Coping with pressures & setbacks
• Culture Match
• Job Match

Minimum Qualifications

• NQF 4: Grade 12 National Diploma Additional Education 

Preferred /Advantage Experience

• Minimum 2-years’ experience within a Call Centre type environment.
• Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements 
• Employment Condition Ability to work extended /long hours as and when required Workplace 
• Physical Requirements Full-time Client Based Position Billable

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About the Job

Job grade

• OP1

Core Description

• Responsible for providing support for all supply chain procedures which include order processing, order fulfilment and managing shipping documentation.
• The goal of this role is to make sure that our customers receive the correct orders and on time.

Key Deliverables / Primary Functions

• Plan and track logistics, transportation, warehouse and customer services.
• Develop shipment plans as per product availability and request from customers.
• Ensure all incoming supplies are registered and processed in the logistics database as per the Standard Operating Procedures.
• Arrange the transportation of products.
• Maintain and prepare delivery records for engineers out in the field to ensure timely deliveries.
• Update customers regarding their orders.
• Maintain and update the record of orders from customers and suppliers.

Core Functional Skills & Knowledge

Attention to detail Communication Customer Focus Incident Management Microsoft Office

Core Behavioural Competencies

Job Match

• Delivering Results & Meeting customer expectations
• Following instructions & procedures
• Coping with pressures & setbacks
• Adapting & Responding to change
• Achieving personal work goals & objectives

Minimum Qualifications

• NQF 4: Grade 12 National Diploma Additional

Education -Preferred /Advantage

Experience

• 2 years’ experience in an administrative role managing logistics of products.
• Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements
•  Employment Condition Valid Drivers license Workplace
•  Physical Requirements Full-time Client Based Position Billable

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About the Job

• Structure, Grade & Reporting Job grade/level S6 Business Unit Digital Platform Solutions Business Unit Digital EXA Position reports to Manager: Delivery Span of Control 0 Level of Engagement Client, Employees and Line Manager

Core Description

• To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations. To provide technical expertise and guidance to junior Database Administrators.
• The role includes installing, configuring, maintaining, supporting, and optimizing all new and existing software that is used to host applications and static content for the two core enterprise business to consumer and business to business web portals all running on a Virtual platform.

Key Deliverables / Primary Functions

• Conduct high level database administration and related tasks on multiple RDBMS platforms with emphasis on Oracle 11g, i.e. manage what it does vs how it does it.
• Interface with various specialist groups - Operating system support, Network support, Data Centre network Security Support and core database administrators to support the platform
• Provide architecture and platform support to the First- and Second-layer application support team
• In conjunction with a team of diverse skills that keep the enterprise portal landscape system running 24/7 and optimised for the client current workload on current and yet to be defined future technologies
• Compile and maintain the integrity of a Configuration Management Data Base in alignment with BCX’s standards and using the BCX prescribed systems.
• Utilise the BCX Remedy system for request, incident and problem handling, rectifying and implementing preventative actions as and when required.
• Continuously monitor performance, analyse trends and tune database for optimum performance and record and build a known error database (KEDB) for Problem Handling (R&D).
• Build and maintain a network of support structures e.g. vendors, employees, user groups etc. for consultation purposes.
• Continuously stay abreast with the latest release versions and ensure approval of new versions through a user’s acceptance testing (UAT) and quality assurance (QA) process; design and execute a release implementation plan; maintain the Definitive Software Library (DSL); and install, maintain and report license issues as and when they occur.
• Continuously monitor and report on space utilisation, execute trend analysis, alerts and escalation; monitor memory utilisation and Central Processing Unit (CPU) at all times.
• Devise monitoring methodologies and processes, utilise the appropriate toolsets and report on the availability or uptime.
• Identify, propose and implement appropriate toolsets for an effective back-up strategy to ensure continuity of services and monitor the back-up strategy on a continuous basis. Validate a DR Plan for the data base(s) under the data centre management, consider the replication, snapshots or remote copy as applicable.
• 24/7 Standby on a rotational basis.

Functional Skills

• Best Practice in Database Administration; ITIL & Quality Management Principles; Microsoft Office Suite; Remedy System Operation. Oracle Database product licensing knowledge desirable.
• Solid knowledge of Database concepts and exposure to at Least one of the following Database Technologies - Oracle, Postgress, MySQL, Mongo DB, SQL-Server, Berkley.
• Exposure to Web Servers e.g. Oracle Http Server, Nginx, Apache and HTTPD including the Install thereof.
• Exposure to DevOps methodology and tools (Jenkins, Git, Nexus, Sonarqube, Docker, Podman)
• Install, Configuration, Connection setups and tuning.
• Change Control

Behavioural Competencies

• Job Match Rating 
• Delivering Results 
• Meeting customer expectations 
• Decision Making 
• Handling Pressure 
• Communication and Impact 

Qualifications 

• NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce OR NQF 4 (Grade 12) Experience
• 3 years’ experience in the administration of databases.

Alternatively

• 5+ years’ experience in administration of MS SQL Server databases.
• MS SQL, AWS or Azure cloud experience/certification, 1+ years, advantageous.
• Certifications / Professional Registration OCP (Oracle Certification) Weblogic RDBMS/ Cloud DevOps/ Development methodology Special Requirements/ Employment Condition Valid Drivers license Work Characteristics Billable WFA /Office Based

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About the Job

Grade

• OP1 

Core Description

• Provide remote support for all Field Technicians to diagnose and resolve all software and hardware incidents and provide technical training to all Field Technicians. 

Key Deliverables / Primary Functions

• Diagnose and resolve software and hardware incidents, including operating systems (Windows, Linux and Mac) and across a range of software applications
• Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary.
• Install and configure new IT equipment.
• Resolve incidents and upgrade different types of software and hardware, including printers, copiers and scanners.
• Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
• Create, maintain and publish relevant support documentation in order to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
• Provide training to fellow team members on project rollouts, latest technologies and assist with their development. 

Core Functional Skills & Knowledge 

• ICT Knowledge Technology Consulting Problem solving Customer Focus Teamwork 

Core Behavioural Competencies

•  Culture Match
•  Job Match Working with people Presenting and Communicating information 
• Applying expertise & Technology Delivering Results & Meeting customer expectations 
• Following instructions & procedures Minimum 

Qualifications 

• NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage 

Experience

• Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment 

Certifications 

• CompTIA A+ A+ Microsoft Systems Associate or Engineer (MCSA or MCSE); Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
• Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special 

Requirements 

• Employment Condition Required to travel locally Drivers Licence and Reliable Vehicle - both required Ability to work extended /long hours as and when required Workplace 

Physical Requirements 

• Client Roaming Non-Billable