Administrator, Retail at NSF International

Main Purpose of Job

• The Administrator, Retail is responsible for handling, resolving and reconciling disputes and providing administrative support required for the retail auditing process.

Competency Requirements

• Excellent customer service.
• Problem-solving
• Ability to communicate effectively
• Customer focused with ability to deal with difficult clients
• Research
• Meticulous, methodical, flexible, good numeric skills and attention to detail
• Team player and ability to work on own initiative
• Ability to plan, prioritise and organise your own workload
• Ability to multi-task several tasks at once on a continuous basis
• Ability to meet deadlines
• Good communication skills in Afrikaans and English (verbal and written)
   

Main Activities

• To process, handle, resolve and concile any disputes from clients following their quarterly food safety audits.
• Evaluate and research disputes and provide feedback to all parties timeously and accurately.
• Perform follow-up, ensure that all errors are corrected and close disputes timeously and accurately.
• Review and track dispute patterns, and report on this at regular intervals.
• Maintain quality relationships with clients and auditors.
• Turn unhappy clients into happy customers.
• Assist with any administrative support required by Supervisor.

• A minimum of three (2) years of relevant work experience including experience in providing
• Degree / Diploma in business management / administration
• Computer literacy: intermediate level in Microsoft Office packages
   

At NSF International, our mission is to protect and improve human health. We’re a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, heal