Administrator: Service Advisor (Non - Technical) - Mercedes-Benz Bryanston at Motus Holdings Limited

Specific Role Responsibilities

Customer Service:

• Responsible for the maintenance of customer service to agreed standards
• Ensure proper diagnosis in line with customers symptom descriptions
• Responsible for the pre-costing and invoicing of vehicles before collections by customer
• Responsible for continuous feedback with customers on progress and delays
• Responsible for follow up on customer enquiries and complaints

 Administration:

• Ensure effective daily planning
• Responsible for the pre-writing of job cards
• Responsible for the recording of non-warranty claims
• Responsible for the management of WIP (Work In Progress)
• Monitoring and control of cash outstanding

Qualifications and Experience

Education & experience:

• Minimum Grade 12
• Computer Literate (preferably experience in the use of Kerridge)
• 2-3 years’ experience in the same or similar position.
• Preferably Mercedes-benz certified Service Advisor
• Knowledge of motor industry preferable

Skills & personal attributes:

• Self-driven and resilient
• Integrity
• Team Work
• Interpersonal skills (emotional maturity / cross functional collaboration)
• Ability to cope with pressure
• Follow through skills