Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Specific Role Responsibilities
- Assist the workshop team with the identification and resolution of problems and provide solutions that lead to improved operational service delivery and quality.
- Conduct research and gather data to provide input to operational reporting and decision making processes.
- Conduct research to identify new opportunities/technologies which could result in better operational processes.
- Define standard operating procedures (SOPs).
- Deliver on agreed performance targets according to set procedures and service level agreements.
- Ensure that the workshop has the correct tools and equipment in fully functioning condition, in accordance with industry and M standards.
- Ensure that work is completed in adherence to organisationally approved health and safety requirements and standards
- Ensure that work is completed in adherence to organisationally approved health and safety requirements and standards.
- Escalate quality and product problems to the importer as per the Importers policy.
- Provide specialist advice to enable planning for value-added process improvements, initiatives and services.
- Provide specialist advice to identify and develop solutions to improve quality of processes and services.
FINANCE
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage related to materials or equipment.
- Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial wastage.
CLIENT
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Build sustainable relationships with customers that contribute to a culture of customer service excellence.
- Ensure customer/company assets are safe-guarded as per company policies and procedures.
- Provide specialist advice to customers through the service advisor.
PEOPLE
- Own and live up to company values.
- Participate and provide expertise to a culture of work centric thinking, productivity, service delivery and quality management.
- Participate in forums/discussions that positively contribute to knowledge improvement.
- Provide advice and support with the management of change and offer operational support where required.
- Provide technical coaching to apprentices and others for the purpose of continuous knowledge sharing, learning and integration of own knowledge.
- Share own and product specific knowledge with teams/technicians to solve difficult technical problems faster.
Qualifications and Experience
Preferred Qualification:
- 0 - 1 year experience in a similar environment
Minimum Qualification:
- Further Education Training Certificate: Diesel Electric and Electric Fitting: Diesel Electric Fitting
Preferred Qualification:
- Higher Diploma: Mechanical Engineering
Minimum Experience:
- 3 - 5 years' experience in a similar environment, of which at least 1 - 2 year's specialist experience
Skills and Personal Attributes
- Valid driver's license
- In possession of a valid drivers license in terms of relevant legislation requirements
- A broad undersatnding of the motor and/or the lohistics and/or transport industry and legislation relating thereto.
- Sound undersatnding of Dealer Standards.
- Sound understanding of the concept and application of variablr margin.
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Specific Role Responsibilities
Polish vehicles
- Ensures that vehicles are given top quality polish by:
- Checking that the paint is properly dry before beginning the polishing process.
- Ensuring that the vehicle is polished evenly and that no errors are made where the paint may be worn through.
- Checking for any over spray and reporting any problems to the Spray Painter or the Production Manager.
- Checking the correct colour match and reporting any problems to the Spray painter or the Production Manager.
- Maintain set standards
- Ability to perform under pressure
Maintenance
- Ensures equipment safe keeping by:
- Safeguarding equipment at all times.
- Booking hand-held equipment into the store at the end of the day.
Quality Control
- Assists in ensuring good quality spray painting by:
- Ensuring that all excess polish is removed before vehicles are handed back to assembly.
- Blowing dust from vehicles before handing them over to the wash bay.
General
- Cleaning minimal over spray.
- Ensuring that their designated work area is kept clean and tidy at all times.
- Performing other duties reasonably required from time to time
Qualifications and Experience
Minimum Requirements
- 2 years' and more of relevant experience
- Grade 12 Minimum Requirement
- Valid, unendorsed Code 8 driver’s license (at least 2 years old)
- Computer literate (basic level will suffice)
- An excellent command of the English language is essential, both verbal and written
Skills and Personal Attributes
- Communication skills
- Results oriented
- Committed
- Professional
- Resilient
- Punctual
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Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
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Specific Role Responsibilities
- Meet growth, revenue and other relevant performance targets.
- Grow the business with the respect to marketing products and services to enhance revenue and profitability in current customer base.
- Ensure understanding and maximisation of customer profitability.
- Manage and negotiate customer pricing within set guidelines to achieve maximum profitability.
- Actively develop strategic relationships with key decision makers within the customer base.
- Enhance relationships with current prospective clients by leveraging the credibility gained through knowledge and performance of the client’s business environment and requirements.
- Seek and continuously develop knowledge of our client’s business to build an understanding of their needs.
- Be seen as a trusted advisor to all customers through consultative engagement and adding value.
- Ensure that contracted customer service level agreements (SLA’s) are met.
- Develop and manage account plans to meet the business needs of clients.
- Accountable for resolving issues with the customers preferred requirements in order to formulate and present relevant solutions.
- Generate accurate weekly feedback report on all new business, opportunities for growth within existing account, risk exposure,
- Monthly and quarterly reviews to be held with decision makers to discuss revenue, up trade and down trade and analyse business strengths and weaknesses and opportunity for growth in each individual customer.
- Ensure retention of customers.
- Maintain and review pipeline monthly.
- Monthly reports to be done on activity of area; showing upgrade and down trade and action plan on dormant accounts as well as new business.
- Manage the creation and presentation of proposal presentations and RFP responses.
- Ensure Administrative tasks are completed diligently and within policy timeframes.
Accountabilities and Performance Measures
- Achieves assigned budgets in designated strategic accounts.
- Achieves strategic customer objectives defined by company management.
- Completes strategic customer account plans that meet company standards.
- Maintains high customer satisfaction ratings.
Qualifications and Experience
Minimum Experience
- 3-5 years of relevant sales account management experience.
Minimum Qualification
- Higher Certificate or similar relevant tertiary qualification (NQF5).
Preferred Qualification
- Diploma or similar relevant qualification (NQF6).
Minimum Requirements
- Valid, unendorsed Code 8 driver’s license.
- Strong understanding of client and market dynamics and requirements.
- Extensive knowledge of sales principles and processes.
- Computer literate: proficient at an Intermediate level in Excel, Word & PowerPoint.
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Job Description
- The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- To maximise service sales by using professional sales techniques
- To ensure the security of cash taken
- To create customer confidence in the brand by ensuring professional and knowledgeable performance To ensure the highest level of efficiency and courtesy when dealing with the customer
- To record customer's details and requirements accurately by means of a Job card
- To record and update service history and vehicle details accurately
- To carry out a physical inspection of the vehicle with the customer (damages to be noted) Mileage of vehicle to be noted on the job card on inspection of the vehicle
- To perform daily follow-ups with customers
- To keep clients updated throughout the day regarding vehicle progress
- To ensure completed jobs are not released without verified payment
- To ensure all CPA documentation is completed correctly as required by the Law
- To ensure the Company's quoting policy is adhered to
- To ensure payment arrangements are confirmed prior to commencement of job Confirm type of job before opening job card If customer has service / maintenance plan, ensure authorization is received Ensure costing's correct as per costing Matrix / authorization Obtain authorization from customer for any additional work required
- To ensure cash sale policies are adhered to Control your vehicles on the work-in-progress report Deposits to be taken on jobs over R 5,000 Ensure deposits of no less than 50% taken from customers on quotes exceeding R 5,000 Ensure that repair waiver forms are completed and signed by the customer
- To ensure filing system is up to date
- Ensure all warranty job cards are given to Warranty Clerk daily All costings must be done on a daily basis and especially prior to collection All labour hours should be costed on carry overs daily Communicate up-sell items to the customer with correct authorizations
Specific Role Responsibilities
Qualifications and Experience
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Key Responsibilities And Duties
- Repair and service vehicles according to specific or franchise specifications
- Establish parts required for service or repairs to be performed and ensure the correct parts are ordered
- Report to Foreman / Service Advisor promptly on any additional work required
- Obtain authorisation prior to carrying out additional work
- Obtain technical information from Foreman / Master Technician on problem jobs
- Adhere to Motus workshop policies and procedures
- Ensure that all old parts are placed in a plastic bag in the boot of the vehicle, except in the case of warranty work where old parts must be returned to the Warranty Clerk
- Ensure that all oils and consumables used are recorded on the job card
- Ensure that worked hours are clocked correctly
- Ensure that the vehicle is kept as clean as possible and that all seat and fender covers are clean
- Do not leave keys in an unattended vehicle
- Ensure that work bay is kept safe, clean and tidy
- Report any faulty / broken equipment to the Foreman / Workshop Manager
- Ensure that special tools and equipment are used according to safety regulations and specifications
- Ensure that hand tools set conforms to Motus standard
- Accept responsibility for apprentice and impart as much technical knowledge to him as possible through explanation, practice and the monitoring of work, including rectifying faults
- Reasonable requests by Management outside your job description will be performed from time to time
Specific Role Responsibilities
- Repair and service motor vehicles according to Motus standards and specifications Requirements Of Key Duties And Responsibilities
Qualifications and Experience
- Qualified petrol/diesel Technician.
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Specific Role Responsibilities
- Specifications and responsibilities for this position will be discussed if a candidate is invited for an interview.
Qualifications and Experience
Minimum Qualifications and Experience needed:
- Matric
- 3+ Years’ Experience as a Parts Sales Executive
- Renault and Nissan (Parts) experience advantageous
- Panel beater experience advantageous
Skills and Personal Attributes
Minimum requirement:
- Valid driver’s license
- Computer literate - Drive AI experience advantageous
- Good communication skills
- Strong Parts Retail experience
- Excel & Word knowledge advantageous
- Traveling is required
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Specific Role Responsibilities
- Ensure that all calls and tickets are answered and resolved within the Company SLA agreement
- Regularly check and update all calls and tickets
- Act on reassigned calls and tickets accordingly
Qualifications and Experience
- Computer \ Hardware skills (A+ Certificate)
- Networking skills (N+ Certificate) Optional
- Proficient in Microsoft desktop operating systems and applications (Office365)
- Working knowledge of desktop imaging and deployment
- Proficient in PC hardware, software, and printer troubleshooting
- Desktop hardware and software support (including Office Suite and Mail)
Skills and Personal Attributes
- Working knowledge of desktop imaging and deployment
- Proficient in PC hardware, software, and printer troubleshooting
- Ability to prioritize, multi-task, and easily adapt to change
- Ability to take initiative and work independently as well as within a team
- Must meet deadlines, accomplish tasks within the agreed-upon time structure, and adapt to a fast-paced, demanding environment
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Specific Role Responsibilities
Customer Service:
- Responsible for the maintenance of customer service to agreed standards
- Ensure proper diagnosis in line with customers symptom descriptions
- Responsible for the pre-costing and invoicing of vehicles before collections by customer
- Responsible for continuous feedback with customers on progress and delays
- Responsible for follow up on customer enquiries and complaints
Administration:
- Ensure effective daily planning
- Responsible for the pre-writing of job cards
- Responsible for the recording of non-warranty claims
- Responsible for the management of WIP (Work In Progress)
- Monitoring and control of cash outstanding
Qualifications and Experience
Education & experience:
- Minimum Grade 12
- Computer Literate (preferably experience in the use of Kerridge)
- 2-3 years’ experience in the same or similar position.
- Preferably Mercedes-benz certified Service Advisor
- Knowledge of motor industry preferable
Skills & personal attributes:
- Self-driven and resilient
- Integrity
- Team Work
- Interpersonal skills (emotional maturity / cross functional collaboration)
- Ability to cope with pressure
- Follow through skills
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Specific Role Responsibilities
- Ensure that all customers (internal & External) are kept informed regarding progress of their vehicles daily
- Ensure the promotion and adherence to safety standards
- Sell accessories and additional work
- Ensure parts are ordered according to the parts ordering system
- Prepare quotations to be authorized timeously
- Follow up on sales not made (no shows) – rebook to prevent any lost opportunity.
- Follow up on work in progress daily to ensure customer feedback; no missed sale opportunity & no late warranty. maintenance claim submissions
Qualifications and Experience
- A minimum of 5 years’ Service Advisor experience is essential
- A service Advisor certificate is essential/advantageous
- A minimum of Grade 12
- Clear Criminal Record
- Motor industry experience will be an advantage
- Valid Drivers’ License
- Computer literacy is essential
Skills and Personal Attributes
- Good Interpersonal & Communication Skills
- Ability to operate under pressure and in a team environment
- Attention to Details
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Specific Role Responsibilities
- Ability to deliver bottom line results while ensuring compliance to company policies and corporate governance
- Ability to develop and implement strategies for growth
- Ability to make sound business decisions
- Ability to apply modern business methods
- Ability to ensure maximum efficiency and profitability in all departments
- Ability to create a customer centric environment and maximize customer service levels
- Ability to control cash flow, stock and assets at a level commensurate with profit requirements and satisfactory return on investment
- Ability to manage risk and ensure audit requirement compliance
- Ability to ensure dealer compliance to franchise standards and target requirements
- Ability to create a high-performance culture and climate in the dealership
- Strong ability to attract, motivate and retain talent
- Ability to develop and encourage strong working relationships at all levels in the business
- Ability to work under pressure
- Ability to work both in a team and independently
- Ensure that all assets of the Company are properly secured
- Monitor the market position consistently, and the sales versus manufacturer’s targets
- Monitor the sales versus NAAMSA, the competitors’ sales and market activity, and compare the performance against the previous year
- Forecast peaks sales criteria to maximize stock levels
- Review all pricing policies, sales discounts, fleet discounts, parts pricing, and labour rates
- Ensure that stock levels are kept at required levels and forecast for the future
- Monitor the ageing of stocks and effect adjustments to keep in place
- Compare CSI against the previous year, the previous month, dealer category and national standards
- Educate and train frontline staff on CSI
- Ensure all staff are aware of our CSI position as and when figures become available
- Generate research into Customer Satisfaction requirements for improvement
Qualifications and Experience
- Matric
- Post Graduate Diploma in Business Management
- Five years’ experience as a Dealer Principal
Skills and Personal Attributes
- Valid Driver’s License
- Clear Criminal Record
- Basic business and financial acumen
- Sound knowledge of manufacturer requirements.
- Knowledge of governance and compliance regulations and requirements
- Fully computer literate
- Excellent communication and customer service skills
- Sound understanding of sales, service and parts
- Good administrative skills
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Specific Role Responsibilities
- Customer and sale management.
- Understanding of the compliance governing the motor retail industry would be an advantage.
- Experience in cold calling to develop a client base
- Knowledge of dealership policies and procedures
- Knowledge of competitive motor industry
- Knowledge of complete Toyota SA structures and procedures will be a huge advantage.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Manage customer expectations to ensure effective delivery of service
- Marketing and promotions
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Valid Driver’s License
- 3 years sales executive experience
- Computer literacy is essential
Skills and Personal Attributes
- Must have excellent verbal communication skill
- Customer and team orientation
- Proven track record of meeting regular monthly targets on budget and CE
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Specific Role Responsibilities
- To assist with the repair of vehicles under the instructions of a Technician
- Remove / replace parts / units from vehicles
- Jack up vehicles and place trestles
- Lubricate and change oils (under supervision) as per manual specification
- Remove and replace wheels
- Remove and fit air and oil filters
- Assist with all vehicle repairs
- Remove and fit batteries
- Clean parts and housekeeping
- Attend prescribed technical / level courses
- Perform any other reasonable duties which may be required from time to time
- Assist with housekeeping
- Keep tools and equipment clean and in good order
- Keep overalls clean and work area clean
- Follow Safety Rules
Qualifications and Experience
- Must have Grade 12 with Pure Math and Physical Science
- Preference will be given to candidates with a Motor Mechanic Trade qualification
- A valid Driver’s License will be an added advantage
- Must have a clear Criminal Record
Skills and Personal Attributes
- Technical skills will be advantage
- Good customer orientation and team player
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Job Description
- Creating of Orders
- Processing of invoices
- Loading of EFTs on FNB in accordance with requirements
- Reconciling Creditors Accounts both internal and external
- Payment and Allocation of all creditor accounts
- Loan account submissions
- Sundry invoices – monthly expenses
- Filing
- Process all standard monthly charge
- Opening of new Debtors & Creditors accounts in accordance with company requirements
- Receipting and allocating of debtors , external and internal
- Follow up on all outstanding debtors , external and internal
- Adhoc admin related duties
Specific Role Responsibilities
Qualifications and Experience
- Post Matric Finance Qualification
- 2-3 years experience in the same or similar role (minimum)
- Drive or Automate experience
- Dealership experience
- Skills and Personal Attributes
- Advanced Excel
- Team work
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Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
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Specific Role Responsibilities
- Assist service advisors and receptionists when called upon in providing transport for customers.
- Assist end controller in his duties including the moving of cars in and out of inspection area, as and when required.
- Move cars in and out of wash bays as required.
- Recover broken down vehicles with the carshop ldv and/or Mobi-jack as directed by foreman.
- Record correct kilometres covered by vehicle on every trip in the log book provided.
- Report any faults found on breakdown vehicle or Mobi-jack to foreman. -ensure that vehicles are driven safely and in a courteous manner.
- Report any accidents to workshop foreman.
- Carry out additional reasonable duties from time to time and at the discretion of management.
- Assist wash bay to clean customer and breakdown vehicles.
Qualifications and Experience
- 1-2 years experience as a Driver in the Corporate sector
- A valid Driver License (Code 08)
Skills and Personal Attributes
- Good communicating skills.
- Good Interpersonal skills.
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MAIN PURPOSE OF JOB
- The successful incumbent will be responsible for delivering controller support in order to process vehicle stock transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
RELATIONSHIPS AND PERSONAL ACTIVITIES
Directly responsible to:
- Accountant Dealer Principal
- Delivering controller support
- Process vehicle stock transactions according tpredefined work objectives and agreed standard operating procedures.
Relationships with:
- Internal and External Customers, Sales Managers, Dealer Principal, all Staff, Suppliers and Trade Representatives and Agents.
- To be numerate and literate at the clerical level required.
- Autoline systems experience preferable.
- To have received training in standard stock-keeping system used.
- To use stock control and location equipment.
- To be capable of courteous service tcustomers.
Qualifications and Experience
- 2-3 years’ experience as a Stock Controller in the motor industry.
Skills and Personal Attributes
Knowledge and skills:
- Good written and verbal communication skills
- Must have advanced Excel Skills
- Well-developed people management skills
- Knowledge and understanding of SCM
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OBJECTIVES AND KEY TASKS
Improved Profitability:-
- To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
- To ensure stock is kept safe and in first class condition.
- Ensure that a receipt, payment or authorised signature is received for all issues.
Customer Service and Satisfaction:-
- To ensure that all customers are shown the utmost courtesy and consideration.
- To ensure that all issues are in first class condition and suitable for use for which purchased.
Cost Control:-
- To ensure stock is kept in good condition .
- To ensure that stock is only issued in accordance with policy regarding payment or charge.
- To guard against unauthorised withdrawal from stock.
- To maintain stock control system.
- To care for stock control, plant and record systems.
MAIN JOB FUNCTIONS
- Staff:- To assist all company staff in parts identification and, if required, replacements.
- To assist in training new parts persons.
Administration:-
- To ensure all paperwork, documentation, requisitions are properly recorded within stock control system.
- To ensure that all credit sales are made to an authorised signatory or approved account.
- To keep all parts catalogues, manufacturers lists, etc. updated and tidy.
Communications:-
- To ensure Parts Manager is kept aware of stock movement.
- To notify Parts Manager of any difference noted when inspecting incoming goods.
- To maintain good helpful relationships with all customers and their representatives.
Marketing:-
- To assist if required in any marketing activity as required.
Finance:-
- To ensure all transactions take place according to company policy.
- To ensure security of all cash and cheques received.
- To be numerate and literate at the clerical level required.
- To understand basic vehicle layout, function and location of parts.
- To be able to identify parts.
- To have received training in standard stock-keeping system used.
- To use stock control and location equipment.
- To be capable of courteous service to customers.
Qualifications and Experience
- 2-3 years experience as a Parts Salesperson
Skills and Personal Attributes
- Must be Computer Literate.
- Must have stable track record.
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Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
Method of Application
Use the link(s) below to apply on company website.
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