Adventure Activities Team Leader – Monomotapa Village at Beekman Group

• To provide extraordinary services to our Resorts Guests in the form of leisure, recreational and adventure sports activities while overseeing and managing all aspects of adventure sports activities within an organization. This role involves coordinating, planning, and executing various adventure sports programs, ensuring safety standards, managing staff, and providing exceptional customer experiences. The Adventure Activity Team Leader plays a key role in promoting adventure sports, driving business growth, and maintaining high levels of customer satisfaction.

Key Performance Areas:

• Hiking and guiding, leading groups on outdoor excursions, providing information on flora, fauna, and geography. Responsibilities include ensuring safety, interpreting nature, and enhancing participants’ outdoor experience. Strong knowledge of local ecosystems, navigation skills, and first aid are essential. Excellent communication and leadership abilities are crucial for fostering an enjoyable and educational hiking experience.
• Daily program development, design, plan, and implement adventure sports programs such as rock climbing, kayaking, zip-lining, mountain biking, and other outdoor activities.
• Develop and manage a calendar of events, ensuring a diverse and engaging lineup of activities throughout the year.
• Ensure all adventure sports activities comply with safety regulations and industry standards.

Conduct regular safety inspections and risk assessments of equipment and facilities.

• Train Staff on safety protocols and emergency procedures.
• Schedule Staff shifts and manage rosters.
• Provide exceptional customer service, addressing inquiries, complaints, and feedback promptly and professionally.
• Oversee the maintenance and upkeep of adventure sports facilities and equipment.
• Assist in taking equipment and activity bookings.
• Assist with promotions, functions, and events.
• To be pro-active and use initiative with customer service and complaints.
• Ensure prescribed standards are maintained in terms of maintenance, security, marketing, public relations, operations, water safety and hygiene within the prescribed working area
• Up sell all Resort facilities.
• Child mind kids – Love for Children – Facilitate and arrange kids and family water sport entertainment games and activities.

Minimum Qualifications and Experience:

• Matric or Grade 12 (Compulsory)
• Child minding experience (Advantage)
• Experience in entertainment in various settings like theme parks, Children’s camps, Hotels and Resorts.
• Ability to lead games and activities for kids and families.
• Public speaking
• Computer literacy and Audio-visual expertise
• Proficiency in Crisis management
• Safety and security act (O.H.S.A)
• First Aid
• Valid Driver’s Licence

Key Competencies and Personal Attributes:

• High energy levels with a passion for working with the public & particularly children.
• Prepared to work outside of normal office hours which includes, public holidays and weekends.
• Work during high season periods
• Work within a multi-cultural environment including multi genders
• Flexibility, patience and adaptability