Advisor - Collections at Concentrix

Our Collection Advisors are responsible for:

• Dealing with both outbound & inbound calls from customers who are in debt with the responsibility of the collection of those associated debts.
• Contact customers and discuss unresolved issues on customer accounts.
• Understanding root cause behind debt and implementing payment plans to recover debt as quickly & sustainably as possible.
• Attempting to recover the debt owed – either in full or partially
• Providing the best possible customer experience.
• Uploading data and recording information accurately
• Following the data collection process, ensuring there are no gaps or loss of data
• General back-office administration, including customer correspondence

Your Skills

To be considered for this role, you need to have the following:

• 6 months collections or direct sales experience
• Fluent in English language (B2 Level or above)
• Target driven
• Good at multi-tasking
• Natural flair with conversation and negotiation
• Empathetic but resilient when speaking to customers
• Problem-solving skills
• Ability to navigate multiple systems at one time
• Ability to always remain calm and professional