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  • Posted: May 24, 2021
    Deadline: Not specified
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  • Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance. Barclays Africa Group Limited is 62.3% owned by Barclays Bank PLC and is listed on the JSE Limited. The Group is one of A...
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    Advisor Technical Support and Training

    Job Summary

    • To implement and provide training support to Business, Mid Corp and Corporate customers along with operational technical support of all Cash Management solutions within the customer's domain.

    Job Description

    Your key accountabilities in this role will entail:

    • Do software installations at the customer’s site as requested e.g. Installation of products, making sure that the customer’s requirements are met.
    • Deliver customer training, on-site to ensure that the customer understands the new product or provide additional training as required by the customer.
    • Assist customers with problems relating to their software, hardware, modems and networks as it impacts Absa's products by providing onsite assistance.
    • Train clients to interpret BOP codes and Exchange Control requirements where applicable
    • Forge close working relationships with all customers in your portfolio to ensure excellent client support is delivered and to give personal attention to problems as they arise.
    • Conduct site visits to address technical queries, by assisting clients and dealing with technical issues on-site.
    • Prioritising and managing several open cases at one time, managing various client projects simultaneously ensuring that customer expectations are met.
    • Ensure that all enhancements required by clients are submitted to the Product area which allows the Technical Support and Training Advisor to have an input into the generation of new products/enhancements.
    • Identify product processing efficiencies that can be undertaken to streamline the turnaround times on products in conjunction with the Technical Advisors, channel through Line Management to relevant Product Managers/Product Development Specialists/Service Support Teams.
    • Send in your CV if you have a 3-year National Diploma and 5 years related experience in customer implementations and training in the financial services industry

    Education

    • Diploma: Banking (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    Method of Application

    Interested and qualified? Go to Absa on absa.wd3.myworkdayjobs.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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