Software Delivery Lead - Global Support at BETSoftware

Skill Set

• Driven to achieve results despite obstacles.
• Good written and verbal communication skills.
• Strong attention to detail.

Responsibilities

Job Responsibilities:

SDLC management

• Responsible for each phase of the product or project life cycle, end to end from inception, growth, maturity to decline. Where applicable this includes inception, requirement, analysis, design, development, testing, deployment, infrastructure, capacity, performance, support, monitoring and decommissioning as required. 
• Aligning development roadmap with business, clients (internal and external) and technology through collaboration with multiple team members.
• Managing issues with appropriate urgency which includes resolution and communication with stakeholders in conjunction with the support / post deployment process.
• Prioritization and planning of backlogs/demand pipelines and product roadmaps.
• Define, track and measure product Business Benefit Realisation as appropriate to your product development space.
• Maintains technical understanding and in-depth product as well as general group product and system knowledge.

Strategic mindset

• Aligns objectives and activities to the broader strategic needs of the team and organization. 
• Customer orientation - Responsible for creating and proper grating a customer-oriented attitude within the team whilst identifying and understanding the needs of all customers and managing their expectation.
• Facilitates an understanding of competitor analysis and market research to identify areas of opportunity and risk associated to the product. 
• Aligns with other product teams as required to achieve objectives.
• Consistent, clear, and regular communication with key internal and external stakeholders. 
• Integrates the team and department processes and procedures effectively with companywide process and procedures.

 Team management

• Leads direct and indirect reports for the successful management of the allocated product (i.e., seconded team members)
• Ensures that the cross functional team is aligned with the company’s strategy and working towards achieving the strategy.
• Ensures the team is appropriately resourced and members are equipped with the requisite skill required for both current and future projects.
• Support and/or develop a training and career development plan for each team member.
• Collaboratively works with team members to set performance goals and measures
• Conducts regular performance discussions with the team to facilitate a culture of growth.
• Facilitates mentoring and coaching as required.
• Oversees all aspects of the team by facilitating and resolving issues through effective problem solving and communication skills. 
• Maintain a current and future skill matrix for the team.
• Create a culture for teams that are aligned to the platforms and BET values. 

Living the spirit: 

The job obligations of an Software Delivery Leader – Global Support, go well beyond what is listed above. Ensuring that you are living and applying our fundamental company values in your day-to-day tasks is critical to the success of Global Support and BET Software as a whole. We have outlined how you will bring our core company values to life in your role below:

• Continuously embracing the power of teamwork to overcome challenges and find innovative solutions to make a positive impact within the Global Support Team. Take the initiative to make improvements and guide change management within the team. 
• Empower and enable team members to be themselves, fostering an environment where individual strengths shine.
• Act as a mentor and coach to team members, fostering their growth and development.
• Lead by example, encouraging authenticity and openness amongst the team and promoting a collaborative and inclusive work environment.
• Demonstrate expert-level conflict resolution skills, resolving complex team dynamics and technical disputes constructively.
• Approach each day with a strategic mindset, identifying long-term opportunities for improvement within the IT branch support Team. 
• Exhibit strong leadership in crisis situations, guiding the team through challenging and high-pressure scenarios.
• Uphold high moral and ethical standards in all your actions and decisions.
• Embrace each day as an opportunity to learn and grow in the ever-evolving field of IT. Every day brings a new adventure in troubleshooting and finding solutions for our clients and greater team. 
• Assume responsibility for all duties and responsibilities, ensuring that they are accomplished to the best of your ability. It is critical to remember that even when assisting other departments, you are still representing Global Support. Your work will represent the Global Support Team as a whole.

Qualifications

Job Specification:

• At least 3 - 5 years in a technical role within the IT industry.
• At least 3-5 years’ experience managing/leading software development cross functional teams 
• Experience facilitating timely product/project delivery
• Detailed knowledge of the SLDC and management of software projects.