Aftersales Manager at SydSen Recruit

Minimum Requirements:

• Matric, plus qualification in business or engineering or related field will be advantageous
• Minimum 5 -8 year’s proven experience in similar role in Commercial Industry
• Code 8 licence
• Strong Reporting and Presentation skills
• In-depth knowledge of aftersales operations, service and warranty processes and parts management
• Must come from a Commercial Vehicle Background

Duties and Responsibilities:

• Manage the tactical, Warranty and Parts (PDC) Departments on a National scale while offering support to the Cross Border market
• Strategic Leadership: Develop and implement a comprehensive national after-sales strategy to optimize customer satisfaction, loyalty and profitability
• Service Network Optimization: Evaluate and enhance the service network, ensuring efficient coverage to meet customer needs while maximising operational effectiveness
• Quality Assurance: Implement and oversee quality control measures for service and parts, ensuring compliance with company standards and Industry regulations
• Customer Relations: Foster strong relationships with key clients, addressing their concerns promptly and working to exceed their expectations
• Revenue Growth: Collaborate with sales and marketing teams to identify opportunities for upselling services and parts, contributing to overall revenue growth
• Training and Development: Implement training programs to enhance the skills and knowledge of after sales teams, keeping them abreast of the latest industry technologies and trends
• Data Analysis: Utilize data and performance metrics to evaluate aftersales operations, identify areas for improvement, and drive data-driven decision-making
• Budget Management: Develop and manage budgets for the aftersales department, ensuring cost effectiveness and financial accountability
• Compliance: Ensure that all aftersales activities comply with relevant regulations, standards and safety protocols