Agent: Acquiring Disputes at Capitec Bank

To provide administrative support within the functions of Acquiring, Issuing, Risk & Disputes.

Minimum

Experience

• 1 – 2 years experience in a Financial or Administrative role
• 2 years banking experience, specifically in acquiring and collection

Ideal

• 2 - 5 years in a banking, collection or acquiring role

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• n/a

Knowledge

Minimum

• Card transaction Merchant processes
• Customer care and service protocol

Ideal

• Card association systems and rules
• Banking systems
• Association systems and rules (MasterCard, Visa, Bankserv)
• Collections
• Capitec Bank products, systems and processes:

Systems:

• Postilion
• Postilion Office
• MAS
• Adjustment console
• Bancs
• Payment Warehouse

Processes:

• Chargeback Process (Visa; MasterCard, Bankserv)
• Copy Request – MasterCard; Visa; Bankserv)
• Disputes Charge-backs User Manual
• Lost /Stolen Terminal Stock
• Merchant Admin - Credit Unpaid Process
• Merchant Admin - Debit Unpaid Process
• Merchant Administration General rules
• Merchant Administration - Financial Administration Procedure
• Merchant Pricing Policy (including annexures)
• Merchant Fees and Settlement Procedure for Card Services: Merchant Admin

Skills

• Communications Skills
• Business writing skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills
• Complaint Management skills
• Attention to Detail
• Numerical Reasoning skills
• Analytical Skills
   

Competencies

• Achieving Personal Work Goals and Objectives
• Delivering Results and Meeting Customer Expectations
• Working with People
   

Additional Information

• Ability and willingness to work in an open plan environment
• Willingness to work or be available overtime and / or weekends frequently
• Clear criminal and credit record