Jobs at Capitec Bank

• Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure).
• Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions.
• Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.
• Presenting and conducting self in accordance with brand expectations.

Minimum

Experience

• No previous experience required

Ideal

• More than 1 year’s client service experience within a retail/ financial/ banking environment
• Demonstrated track record of engaging in a sales and client facing environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum

• Knowledge and understanding of:
• Basic calculations
• Retail/consumer service environment

Ideal

• Knowledge and understanding of:
• Capitec Bank Products
• Internal business processes and procedures
• Organisational Policies, including (but not limited to) the Credit Policy

Skills

• Communications Skills
• Interpersonal & Relationship management Skills

Competencies

• Adhering to Principles and Values
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures
• Persuading and Influencing
• Presenting and Communicating Information
• Relating and Networking
• Achieving Personal Work Goals and Objectives
• Adapting and Responding to Change
• Analysing
• Coping with Pressures and Setbacks
• Deciding and Initiating Action
• Working with People

Additional Information

• A valid driver's licence is preferred
• Must have access to transport (personal/public)
• Clear criminal and credit record
• Flexible and mobile across regions is an advantage
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

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• Provide value to clients and business through the analysis of client information to understand, model and predict client behaviour.

Qualifications

• National Certificate in Grade 12 National Certificate
• A relevant tertiary qualification in Statistics or Engineering - Electrical/Electronic

Minimum

Experience

• 3+ years of experience in building machine learning models and producing end to end solutions
• SQL and or SAS experience
• 1+ years of experience in at least one machine learning language e.g. R and or Python
• Reproducible coding (coding standards, Git)
• Working with big data
• Data wrangling and visualisation
• Software development
• Mathematical statistics, linear algebra, and advanced calculus
• Business analysis and requirements gathering

Ideal

• Deployment of machine learning model
• Spark, Hadoop, Azure and or AWS experience

Competencies

• Working with People
• Delivering Results and Meeting Customer Expectations
• Achieving Personal Work Goals and Objectives

Additional Information

• A valid driver's license and own vehicle is preferred
• Ability and willingness to work in an open plan environment
• Clear criminal and credit record

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To provide administrative support within the functions of Acquiring, Issuing, Risk & Disputes.

Minimum

Experience

• 1 – 2 years experience in a Financial or Administrative role
• 2 years banking experience, specifically in acquiring and collection

Ideal

• 2 - 5 years in a banking, collection or acquiring role

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal Or Preferred)

• n/a

Knowledge

Minimum

• Card transaction Merchant processes
• Customer care and service protocol

Ideal

• Card association systems and rules
• Banking systems
• Association systems and rules (MasterCard, Visa, Bankserv)
• Collections
• Capitec Bank products, systems and processes:

Systems:

• Postilion
• Postilion Office
• MAS
• Adjustment console
• Bancs
• Payment Warehouse

Processes:

• Chargeback Process (Visa; MasterCard, Bankserv)
• Copy Request – MasterCard; Visa; Bankserv)
• Disputes Charge-backs User Manual
• Lost /Stolen Terminal Stock
• Merchant Admin - Credit Unpaid Process
• Merchant Admin - Debit Unpaid Process
• Merchant Administration General rules
• Merchant Administration - Financial Administration Procedure
• Merchant Pricing Policy (including annexures)
• Merchant Fees and Settlement Procedure for Card Services: Merchant Admin

Skills

• Communications Skills
• Business writing skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Problem solving skills
• Complaint Management skills
• Attention to Detail
• Numerical Reasoning skills
• Analytical Skills
   

Competencies

• Achieving Personal Work Goals and Objectives
• Delivering Results and Meeting Customer Expectations
• Working with People
   

Additional Information

• Ability and willingness to work in an open plan environment
• Willingness to work or be available overtime and / or weekends frequently
• Clear criminal and credit record

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To provide an excellent service to Capitec Bank clients by ensuring ATMs are functional. This is achieved by monitoring the performance of the ATMs and scheduling service call outs when required within agreed service levels.

Ideal

Experience

• Experience in supplier management administration
• In a call centre / ATM service calls / ATM custodian environment
• Technical support experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational
• National Certificate in Information Technology - Computer Science or Information Technology - Technical Support

Ideal

• Supplier management
• Cash devices

Skills

• Communications Skills
• Problem solving skills
• Negotiation skills
• Planning, organising and coordination skills
• Attention to Detail

Competencies

• Delivering Results and Meeting Customer Expectations
• Working with People
• Achieving Personal Work Goals and Objectives

Additional Information

• Ability and willingness to work in an open plan environment
• Willingness to work or be available overtime and / or weekends if required
• Clear criminal and credit record
• A valid driver's license and own vehicle is preferred

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To monitor and manage credit risk by ensuring that the credit policy is correctly applied within the bank, gathering relevant operational intelligence, managing knowledge of the unsecured credit market and deriving effective and useable management insight. To ensure operational effectiveness of the specialist credit area of responsibility (Credit Granting Operational Intelligence).

Requirements

• National Senior Certificate (Grade 12) or National Certificate (Vocational)
• Relevant National Diploma (NQF level 6) or Bachelors Degree, i.e. with a major in Financial Sciences
• 6 years relevant retail credit experience required

Knowledge Of

• Retail credit lifecycle
• Retail credit market
• National Credit Act (NCA)
• Consumer Protection Act (CPA)
• Protection of Personal Information Act (POPI)
• Credit affordability assessment regulations

Additional Skills/Competencies

• Strategic thinker with ability to frame and structure a problem
• Communication skills (verbal and written) in English
• Interpersonal and relationship management skills
• Ability to engage with people at various organisational levels
• Presentation and facilitation skills (able to transfer knowledge, effectively, to a wide range of people)
• Report writing skills
• Computer literacy (advanced MS Excel)
• Structured thinking and approach (process orientation)
• Ability to investigate, analyse, design and deliver business solutions
• Able to perform under pressure and work towards strict deadlines
• Adaptable to change
• Resilient
• Innovative / Proactive
• Client service orientation
• Business acumen with regards to understanding technical issues and the impact these may have on the design and delivery of business solutions
• Be able to travel nationally when required
• This position requires the incumbent to be available after hours when required and in case of emergency
• Ability to work in an open-plan environment