Agent: CCS Enquiries at Capitec Bank

Purpose Statement

• To provide an efficient and effective query resolution service to clients, 3rd parties and branches relating to Capitec Bank’s handed over-, debt review and administration order clients as well as related ad hoc recoveries and Insurance claim queries.

Experience

Minimum:

• At least 2 years’ experience in a client service and / or legal collections environment

Ideal:

• Experience of dealing with client relationships in matters of potential conflict  

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Diploma in Law

Knowledge

Minimum:

• Knowledge of legal collections
• MS Office ( MS Word, MS Outlook and MS Excel)

Ideal:

• Knowledge of Capitec Bank  Handover and CCS Status policy
• Legal Collections processes / procedures
• Debt Review processes / procedures

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Analytical Skills
• Business writing skills
• Administration Skills
• Planning, organising and coordination skills

Conditions of Employment

• Clear criminal and credit record