Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Feb 7, 2024
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years. Through a culture of continuous innova...
    Read more about this company

     

    Agent: Installation Support Scheduling (6 months Fixed Term Contract) X 20

    Job description

    • Marketing of Tracker to both existing and prospective clients.
    • Establishing, building and maintaining relationships with our various partners.
    • Contract administration, feedback and daily statistical reporting.
    • Ensure that Customer Service standards are maintained in a highly pressurized environment.
    • Provide service within the region as well as other departments/regions/staff within Tracker.
    • Meet/exceed targets.
    • Data capturing.
    • Follow up leads/queries.
    • Scheduling fitments of Tracker units.
    • Liaising with technicians regarding appointments.
    • Rescheduling of appointments.
    • Checking/Maintaining high Quality of schedules.
    • Monitoring effective utilization of Tracker technicians.
    • Outsourcing of work to Fitment centres.
    • Maintain local and regional Scheduling Relationships.
    • Management of potential cancellations.
    • Taking ownership of all queries received and calls taken and assisting the client within our SLA’s

    Minimum requirements

    • Matric with at least 1 year Contact Centre experience.
    • Bilingual (English and Afrikaans) advantageous.
    • Computer literacy.
    • Excellent typing and accurate data capturing skills.
    • Excellent communication skills including excellent telephone manner.
    • Analytical skills.
    • Ability to work under pressure.
    • Feel confident to have all calls voice recorded.
    • Excellent time management - Work with time controls.
    • High levels of self-discipline.
    • Be able to work independently.

    Method of Application

    Interested and qualified? Go to Tracker Connect (Pty) Ltd on careers.tracker.co.za to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Tracker Connect (Pty) Ltd Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail