Job Vacancies at Tracker Connect (Pty) Ltd

Job description

• Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional

Minimum requirements

• Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle accessories and vehicle alarms.
• Grade 8. Matric will be advantageous
• National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
• Valid driver’s license (not less than 12 months)
• Computer literate
• The candidate must possess good communication and administrative skills.
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Excellent Communication Skills
• Excellent customer service skills
• Self-disciplined and self-motivated
• Sharp Problem-Solving Skills
• The Ability to Work Within a Team
• Creative Thinking

go to method of application »

Job description

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Data capturing.
• Follow up leads/queries.
• Scheduling fitments of Tracker units.
• Liaising with technicians regarding appointments.
• Rescheduling of appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Outsourcing of work to Fitment centres.
• Maintain local and regional Scheduling Relationships.
• Management of potential cancellations.
• Taking ownership of all queries received and calls taken and assisting the client within our SLA’s

Minimum requirements

• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Computer literacy.
• Excellent typing and accurate data capturing skills.
• Excellent communication skills including excellent telephone manner.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High levels of self-discipline.
• Be able to work independently.

go to method of application »

Job description

KEY DUTIES AND RESPONSIBILITES:

• Manages enterprise cloud engineering team, recruiting, and mentoring the members of the team, both technically and for career growth.
• Provides technical oversight across systems and architectures, with an emphasis on reliability, architecture, and automation.
• Helps to drive the vision for the future of the Cloud at Tracker and reliability of applications and services running in the Cloud.
• Provides a holistic view of the production environment for both technology and business management, working closely as a trusted partner with development team leaders.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Communicates status to development teams, ensuring outstanding issues are tracked to closure, both for remediation and long-term resolution.
• Consults with the primary stakeholders of the application in conjunction with development leaders and technical leads to better understand the objectives of the development teams.
• Requires awareness of audit and compliance related issues.
• Contributes to formulation of strategies for network growth and stability.
• Champion initiatives to enable high availability for Business-As-Usual which includes monitoring, failover, and resiliency.
• Ability to handle incidents, problems and change at a global enterprise level.
• Responsible for delivery of results which directly impacts the development teams.

Servers (on-premise and cloud)

• Management of servers
• Ensure that servers have the appropriate anti-virus installed and up-to-date.
• Ensure that user access to the servers is managed and limited.
• Ensure that server data is backed-up as agreed with the appropriate business owner.
• Ensure that servers are monitored for performance and uptime.

Microsoft Entra (on-premise and Cloud – i.e. Azure)

• Configure Microsoft Entra and DNS Architecture.
• Create, remove and modify Microsoft Entra Users.
• Management of the Microsoft Entra implementation.
• Ensure that procedures for adding, changing and removing resources from Microsoft Entra are created and implemented.
• Ensure that access restrictions are regularly reviewed for completeness.
• Ensure that backups of the implementation are implemented.
• Monthly Microsoft Entra Clean-ups.
• Ensure Microsoft Entra Replication.
• Management of Group Policy.
• Management of Microsoft Entra integration with other Microsoft domains.

Databases

• Management of the company's databases.
• Ensure that the database is monitored for performance and integrity.
• Ensure that preventative maintenance is scheduled and implemented on a regular, timely fashion.
• Ensure that user access to the databases is managed and regularly reviewed.
• Ensure that only authorised changes are made to the databases.
• Ensure that all databases are backed up as agreed with business and system owners.
• Manage high availability on key databases.
• Ensure stable and reliable performance from all databases.
• Monitor Disk usage of Databases.

Disaster Recovery

• Ensure All critical Business systems are replicated at DR.
• Ensure All recovery systems are replicated at DR, including Infrastructure, DB replication and Software.
• Manage Infrastructure DR Plan.
• Manage DR Datacenter availability and stability.
• Manage DR connectivity.
• Manage DR capacity.

Application Server

• Management of all application servers for all Tracker applications.
• Define and regularly review a SLA with affected business users.
• Ensure application servers are available in line with agreed SLA.
• Software Licensing
• Manage Microsoft Licensing.
• Manage Oracle Licensing.
• Manage Ad-hoc software licensing (non-MS and Oracle).
• 6-monthly Licensing reconciliations.
• Manage Software Library.
• Manage Software support contracts.
• Manage software upgrades when licensing provides an upgrade path.

End Point Management including XDR

• Create and / or regularly update an endpoint and XDR procedure and policy.
• Ensure compliance of all devices against the endpoint and XDR procedure and policy.

Security

• Third Party access policy.
• Perform regular risk assessments.
• Address risks identified by risk assessments.
• Create and / or regularly update the operation manuals that define operating procedures for Tracker Server and Cloud Environments.
• Create and / or regularly update the procedures for monitoring information systems facilities.
• Manage the various device and system logs.
• Create and / or regularly update the procedures for data encryption.
• Create and / or regularly update the procedures for use of external storage medium.
• Create and / or regularly update the procedures for information exchange with external entities.
• Create and / or regularly update the policy and procedures for password management.
• Create and / or regularly update the policy and procedures for user access, permitted operations and monitoring of operations.
• Create and / or regularly update the policy and procedures for mobile computing system usage.

Operating Systems

• Ensure all Oss are licensed.
• Ensure all Oss are on required patch level.
• Ensure all Oss comply with business standards and are IT approved.
• Ensure all Oss are monitored and maintained on SCCM.
• Ensure all Oss are monitored by the Network Operator team.
• Mange the upgrade of operating systems to newer versions if required.

Capacity Planning

• Create and / or regularly update a capacity management process and procedure.
• Regular review of capacity management monitoring results.
• Implementation of appropriate actions to address findings of capacity management monitoring.

Minimum requirements

MINIMUM REQUIREMENTS

• A Bachelor's degree or Equivalent IT Qualification or Diploma.
• Minimum 8 Years Working Experience.
• 4 years of experience managing people in a technical environment.
• 4 years’ experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7
• 5 years of experience with Networking and Security.
• Microsoft Training and Certifications:

go to method of application »

Job description

• Perform installations of sophisticated electronic units into various vehicle types including motorbikes, trucks, buses and plant machinery.
• Perform the installations as per the set standard of quality.
• Perform the installations at a site convenient to the customer.
• Communicate with the customers regarding the installation process in a professional and courteous manner at all times.
• Complete all relevant documentation associated with the installation.
• Provide customer service in accordance with a set standard.
• Be responsible to determine and request additional

Minimum requirements

• Minimum 3 years’ experience as an auto electrician, motor mechanic, installation of Tracking devices, vehicle accessories and vehicle alarms.
• Grade 8. Matric will be advantageous
• National Technical Certificate in Automotive Electronics/Motor Mechanic would be advantageous
• Valid driver’s license (not less than 12 months)
• Computer literate
• The candidate must possess good communication and administrative skills.
• Possess good fault-finding skills and techniques.
• Possess the necessary skills to deliver service excellence.
• Be prepared to travel.
• Excellent Communication Skills
• Excellent customer service skills
• Self-disciplined and self-motivated
• Sharp Problem-Solving Skills
• The Ability to Work Within a Team
• Creative Thinking

go to method of application »

Job description

Key roles and responsibilities:

• Marketing / upselling of Tracker products and services to both existing and prospective clients
• Ensure that telephonic requests received within the Digital Division are handled efficiently
• Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved
• Manages all activities and the daily running of the Digital Team
• Increase customer satisfaction via process improvement initiatives
• Listening to calls to improve quality and minimize errors and track agent performance
• Reviewing the performance of staff and identifying training and development needs
• Collation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicable
• Ensuring that the necessary disciplinary action is taken in accordance with the Company’s code of conduct
• Recording stats, analyze trends and performance levels of the team in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis
• Handling complex customer complaints
• Coaching, training, motivating, and retaining staff
• Manage departmental resources in relation to support customer demands and business needs
• Work closely with the Digital Specialist / Marketing Department
• Be able to establish, build and maintain relationships with all Internal Departments and Management – up to executive level & external customer & partner interaction
• Management of digital campaigns and selling of value added services
• Budgeting, driving incentives and performance
• Recruitments
• Handle IR matters
• Assist with any other tasks or duties assigned by the Manager

Minimum requirements

Qualifications and experience required:

• Matric, NQF level 5 or higher
• RE5 and FAIS is compulsory
• Call Centre supervisory/leadership experience of 2 years in a sales environment
• Proficient in Microsoft Office suite
• Familiarity with Industrial Relations, Customer Relations, and General Management

Required Competencies:

• Strong business acumen
• Passion for people - customer service & sales
• The ability to influence the team
• Strong leadership skills
• High degree of emotional intelligence
• Professional
• Flexible
• Assertive
• Sound Administrative, Analytical, Business writing, Communication, Presentation & planning