Manager: IT Systems & Cloud - Readvertised at Tracker Connect (Pty) Ltd

Job description

KEY DUTIES AND RESPONSIBILITES:

• Manages enterprise cloud engineering team, recruiting, and mentoring the members of the team, both technically and for career growth.
• Provides technical oversight across systems and architectures, with an emphasis on reliability, architecture, and automation.
• Helps to drive the vision for the future of the Cloud at Tracker and reliability of applications and services running in the Cloud.
• Provides a holistic view of the production environment for both technology and business management, working closely as a trusted partner with development team leaders.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Communicates status to development teams, ensuring outstanding issues are tracked to closure, both for remediation and long-term resolution.
• Consults with the primary stakeholders of the application in conjunction with development leaders and technical leads to better understand the objectives of the development teams.
• Requires awareness of audit and compliance related issues.
• Contributes to formulation of strategies for network growth and stability.
• Champion initiatives to enable high availability for Business-As-Usual which includes monitoring, failover, and resiliency.
• Ability to handle incidents, problems and change at a global enterprise level.
• Responsible for delivery of results which directly impacts the development teams.

Servers (on-premise and cloud)

• Management of servers
• Ensure that servers have the appropriate anti-virus installed and up-to-date.
• Ensure that user access to the servers is managed and limited.
• Ensure that server data is backed-up as agreed with the appropriate business owner.
• Ensure that servers are monitored for performance and uptime.

Microsoft Entra (on-premise and Cloud – i.e. Azure)

• Configure Microsoft Entra and DNS Architecture.
• Create, remove and modify Microsoft Entra Users.
• Management of the Microsoft Entra implementation.
• Ensure that procedures for adding, changing and removing resources from Microsoft Entra are created and implemented.
• Ensure that access restrictions are regularly reviewed for completeness.
• Ensure that backups of the implementation are implemented.
• Monthly Microsoft Entra Clean-ups.
• Ensure Microsoft Entra Replication.
• Management of Group Policy.
• Management of Microsoft Entra integration with other Microsoft domains.

Databases

• Management of the company's databases.
• Ensure that the database is monitored for performance and integrity.
• Ensure that preventative maintenance is scheduled and implemented on a regular, timely fashion.
• Ensure that user access to the databases is managed and regularly reviewed.
• Ensure that only authorised changes are made to the databases.
• Ensure that all databases are backed up as agreed with business and system owners.
• Manage high availability on key databases.
• Ensure stable and reliable performance from all databases.
• Monitor Disk usage of Databases.

Disaster Recovery

• Ensure All critical Business systems are replicated at DR.
• Ensure All recovery systems are replicated at DR, including Infrastructure, DB replication and Software.
• Manage Infrastructure DR Plan.
• Manage DR Datacenter availability and stability.
• Manage DR connectivity.
• Manage DR capacity.

Application Server

• Management of all application servers for all Tracker applications.
• Define and regularly review a SLA with affected business users.
• Ensure application servers are available in line with agreed SLA.
• Software Licensing
• Manage Microsoft Licensing.
• Manage Oracle Licensing.
• Manage Ad-hoc software licensing (non-MS and Oracle).
• 6-monthly Licensing reconciliations.
• Manage Software Library.
• Manage Software support contracts.
• Manage software upgrades when licensing provides an upgrade path.

End Point Management including XDR

• Create and / or regularly update an endpoint and XDR procedure and policy.
• Ensure compliance of all devices against the endpoint and XDR procedure and policy.

Security

• Third Party access policy.
• Perform regular risk assessments.
• Address risks identified by risk assessments.
• Create and / or regularly update the operation manuals that define operating procedures for Tracker Server and Cloud Environments.
• Create and / or regularly update the procedures for monitoring information systems facilities.
• Manage the various device and system logs.
• Create and / or regularly update the procedures for data encryption.
• Create and / or regularly update the procedures for use of external storage medium.
• Create and / or regularly update the procedures for information exchange with external entities.
• Create and / or regularly update the policy and procedures for password management.
• Create and / or regularly update the policy and procedures for user access, permitted operations and monitoring of operations.
• Create and / or regularly update the policy and procedures for mobile computing system usage.

Operating Systems

• Ensure all Oss are licensed.
• Ensure all Oss are on required patch level.
• Ensure all Oss comply with business standards and are IT approved.
• Ensure all Oss are monitored and maintained on SCCM.
• Ensure all Oss are monitored by the Network Operator team.
• Mange the upgrade of operating systems to newer versions if required.

Capacity Planning

• Create and / or regularly update a capacity management process and procedure.
• Regular review of capacity management monitoring results.
• Implementation of appropriate actions to address findings of capacity management monitoring.

Minimum requirements

MINIMUM REQUIREMENTS

• A Bachelor's degree or Equivalent IT Qualification or Diploma.
• Minimum 8 Years Working Experience.
• 4 years of experience managing people in a technical environment.
• 4 years’ experience in participating in on-call rotations, and providing after-hours support in an environment that operates 24/7
• 5 years of experience with Networking and Security.
• Microsoft Training and Certifications: