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  • Posted: Feb 7, 2024
    Deadline: Not specified
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  • Tracker South Africa was established in 1996 and currently connects over 1 million vehicles, making it the region’s dominant brand. To most people, Tracker is seen as a Stolen Vehicle Recovery (SVR) company, and while SVR is still at the core of our business, we have evolved significantly over the last 20 years. Through a culture of continuous innovation...

     

    Digital Supervisor - Randburg

    Job description

    Key roles and responsibilities:

    • Marketing / upselling of Tracker products and services to both existing and prospective clients
    • Ensure that telephonic requests received within the Digital Division are handled efficiently
    • Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved
    • Manages all activities and the daily running of the Digital Team
    • Increase customer satisfaction via process improvement initiatives
    • Listening to calls to improve quality and minimize errors and track agent performance
    • Reviewing the performance of staff and identifying training and development needs
    • Collation and discussion of KPA’s and implementation of Performance Improvement Plans / Performance Development Plan’s where applicable
    • Ensuring that the necessary disciplinary action is taken in accordance with the Company’s code of conduct
    • Recording stats, analyze trends and performance levels of the team in relation to the strategic objectives and sales targets and preparing reports on a daily / weekly and monthly basis
    • Handling complex customer complaints
    • Coaching, training, motivating, and retaining staff
    • Manage departmental resources in relation to support customer demands and business needs
    • Work closely with the Digital Specialist / Marketing Department
    • Be able to establish, build and maintain relationships with all Internal Departments and Management – up to executive level & external customer & partner interaction
    • Management of digital campaigns and selling of value added services
    • Budgeting, driving incentives and performance
    • Recruitments
    • Handle IR matters
    • Assist with any other tasks or duties assigned by the Manager

    Minimum requirements

    Qualifications and experience required:

    • Matric, NQF level 5 or higher
    • RE5 and FAIS is compulsory
    • Call Centre supervisory/leadership experience of 2 years in a sales environment
    • Proficient in Microsoft Office suite
    • Familiarity with Industrial Relations, Customer Relations, and General Management

    Required Competencies:

    • Strong business acumen
    • Passion for people - customer service & sales
    • The ability to influence the team
    • Strong leadership skills
    • High degree of emotional intelligence
    • Professional
    • Flexible
    • Assertive
    • Sound Administrative, Analytical, Business writing, Communication, Presentation & planning

    Check how your CV matches this job

    Method of Application

    Interested and qualified? Go to Tracker Connect (Pty) Ltd on careers.tracker.co.za to apply

    Build your CV for free. Download in different templates.

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