Agent: IT Service Desk X2 at SITA SOC (Ltd) April, 2026

- Agent: IT Service Desk X2 at SITA SOC (Ltd)
- View Jobs in ICT / Telecommunication / View Jobs at SITA SOC (Ltd)
Posted: Apr 29, 2026

Deadline: May 8, 2026
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SITA was established in 1999 to consolidate and coordinate the States information technology resources in order to achieve cost savings through scale, increase delivery capabilities and enhance interoperability. SITA is committed to leveraging Information Technology (IT) as a strategic resource for government, managing the IT procurement and delivery proc...
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Agent: IT Service Desk X2
- Job Type Full Time
- Qualification Matric
- Experience
- Location South Africa
- Job Field ICT / Computer
Purpose of the job
- To log, classify and categorize IT incidents and requests for IT clients, perform first line support and update calls accordingly, as well as to route call to next level support if not able to resolve.
Key Responsibility Areas
- Availability; Answer inbound calls; Quality of calls; Logged calls on ARS and/or ITSM; First call resolution rate; First Line Support; Post call Survey; Cut Calls.
Qualifications and Experience
- Minimum: Matric (Grade 12) A+ or N+.
- Experience: 6 months IT Service Desk/12 months Admin.
Technical Competencies Description
- Knowledge of: Telephony system Customer management services Operating Systems/Applications (ARS)/ITSM Policy, process and standards Operational business rules, processes and skills.
Deadline:6th May,2026
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Method of Application

Interested and qualified? Go to SITA SOC (Ltd) on www.sita.co.za to apply

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Agent: IT Service Desk X2 at SITA SOC (Ltd)

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Agent: IT Service Desk X2 at SITA SOC (Ltd)

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