Analyst: Software Operations at University of the Western Cape/Universiteit van Wes-Kaapland

• The purpose of this job is to provide control, assurance and administrative support to the Software Development and Support unit in respect of defining and maintaining the business value derived from business applications; the functional and technical requirements of business departments; the maintenance of users’ needs and expectations and the planning and control of personnel and 3rd party performance expectations.

The key role and responsibilities of the position include but are not limited to: 

• Plan, manage and coordinate software skills development by maintaining  the Annual Skills Plan of developers and analysts,
• Monitor and report on Third party value contributions to the department and institution,
• Analyse and report on applications preventative and maintenance plans in respect of their capacity and performance with respect to mission critical systems such as INFORLN, MAS, EDUCOS, SASI, QURIO, RMS, DMP, etc),
• Manage and report on the conformance, compliance status of software unit team leads (technical system owners) contributions in respect of their monthly, quarterly  and annually, performance, risk and audit progress and recommend improvement suggestions, 
• Measure the software unit’s adherence to quality standard and procedures including recommending quality / performance improvements,
• Maintain the alignment between business expectations and the technical systems by gaining and maintaining oversight of the Software Application Portfolio,
• Ensure proper budgeting and forecasting occurs in respect of each business application by comparing planned budgets and expenditures, 
• Maintain a register of technical changes and make sure that all applications changes are expedited and commissioned within time and according to specifications.

Minimum Requirements

Minimum Requirements (Education) 

• Bachelor Degree

Minimum Experience

• 2  Years’ experience in Information Systems management

Advantageous 

• Knowledge of Software Auditing, Risk Management and Application Portfolio Management

Competencies Required 

• Planning 
• Time management 
• Good Communications 
• Problem Solving abilities
• Quality management 
• Financial management 
• Requirements management 
• Risk management and general controls audit 
• Vendor management & Service Level management 
• Change management 
• Preventative maintenance skills
• Software development lifecycle management 

Closing Date

31/5/2023