Zensar is a leading digital solutions and technology services company that specializes in partnering with global organizations across industries on their Digital Transformation journey. A technology partner of choice, backed by a strong track-record of innovation; credible investment in digital solutions; and assertion of commitment to client’s success, Ze...
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The Application Owner will be responsible for the overall management, governance, and performance of vendor-owned applications that support products. This role focuses on ensuring that these applications meet business needs, are maintained effectively, and align with the strategic objectives of the Organization, with a strong emphasis on vendor management, cross-team coordination, and production incident management.
Key Responsibilities:
Application Management: Oversee the lifecycle of assigned vendor-owned applications, including implementation, maintenance, and decommissioning.
Vendor Management: Develop and maintain strong relationships with third-party vendors, ensuring that service level agreements (SLAs) are met and that vendors deliver value to the organization.
Cross-Team Coordination: Collaborate with multiple technology teams to coordinate the delivery of projects and resolve production issues, ensuring seamless integration and communication across teams.
Production Incident Management: Lead the management of production incidents, ensuring timely resolution and communication with stakeholders, while implementing processes to prevent future occurrences.
Stakeholder Engagement: Build and maintain deep relationships with the business units to understand their requirements and ensure applications align with their needs.
Product Knowledge: Leverage an understanding of products and business processes to inform application management and improvements.
Performance Monitoring: Track application performance metrics and implement improvements as necessary, working closely with vendors and technology teams to resolve issues.
Governance and Compliance: Ensure that applications comply with regulatory requirements and internal policies, including vendor compliance.
Budget Management: Assist in the budgeting process for application-related expenses, including vendor costs.
User Support and Training: Provide training and support to end-users to maximize application effectiveness, ensuring they understand vendor processes and tools.
Documentation: Maintain comprehensive documentation for applications, including user manuals, process flows, and technical specifications.
Experience: Minimum of 5 years of experience in application management or a similar role, with a strong focus on vendor management, production incident management, and cross-team coordination, preferably within the financial services sector. Candidate should have strong leadership experience and skills.
Industry Knowledge: Knowledge of banking and financial services is advantageous.
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