Application Specialist - Accounts Payable Automation - Medius at TMF Group

JOB PURPOSE

A member of a team of application specialists, primarily supporting the Medius Accounts Payable Automation application, used by TMF’s Global Funds and Capital Markets businesses. The team is collectively responsible for delivering BAU (business as usual) support to the application’s users, conforming to agreed internal SLAs, as well as supporting related change and deployment initiatives across the organisation.

KEY RESPONSIBILITIES

• Be an active member of a global team, that provides day-to-day support of the Medius application, its processes and interfaces with other systems (ERP and Treasury) via the TMF Data Hub
• Assist in establishing new interfaces (integrations) between Medius and other global strategic applications for straight-through-processing of payments and accounting data (as well as for reconciliation and reporting purposes), via TMF Data Hub
• Closely interact with local business teams and global application owners on implementation - planning, requirements gathering, specification, solution design, testing and deployment
• Interact with Medius (Vendor) Support and Professional Services to implement, problem solve, resolve user issues and enable new features
• Continuously develop knowledge of Medius and international Accounts Payable practices
• Assist in training users in TMF offices, which are onboarded to Medius. Provide the second-line support to the local super users
• Prepare of process documentation and assist in annual ISAE3000/3402 audit exercises
• Part of a global, virtual support team, working together to deliver a consistent service to end-users, irrespective of their location or time zone. Collaborate with sales and client servicing teams to ensure a consistent service delivery across TMF, towards our customers
• Be comfortable working across a wide range of cultures and time zones

PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

KEY BUSINESS EXPEREINCE

• Subject Matter Expert – Accounts Payable, Internal Finance or Treasury software applications
• A familiarity with SWIFT payment and bank statement standards (ISO20022/MT messages)
• Some experience with business / finance software application design, configuration and resolution
• Experience with formal change management processes, including clear requirements elicitation and specification documentation
• Experienced in using Microsoft Excel for data analysis, validation and transformation
• Experience with automation software, such as Alteryx is a plus
• Experience with report writing tools such as PowerBI is a plus

CANDIDATE PROFILE

• Minimum 3-5 years of experience in administrating and providing support to Accounts Payable, Internal Finance or Treasury applications
• Experience in application requirements gathering, documentation, design and configuration
• Interest and experience in automation and reporting, utilising technologies would be highly desirable (ie. Alteryx, Power BI)
• A keen problem-solver, with the ability to own tasks and drive solutions to completion, leveraging on the support of the team
• An understanding of API technology, Data Intelligence and SQL Server querying is desirable
• Fluent in both written and spoken English
• Professional written and spoken communication skills

OTHER COMPETENCIES

Operational Excellence

• Demonstrates the ability to make decisions based on insight and knowledge that impact the team
• Accountable for ensuring high standards of delivery towards clients
• Actively engages with business users to understand needs and deliver high quality service
• Prioritises clients’ issues and addresses them accordingly
• Will keep up to date with business trends and changes in technologies
• Commercial awareness
• Understands TMF Groups' business lines and any relevant local regulatory requirements
• To appreciate the impact of one’s actions on the quality of service provided to our end customers.
• Leadership and resource management
• Plans, co-ordinates and manages internal and external resources to deliver results in a timely, accurate and professional manner.
• Will share knowledge to ensure team targets are met

Interpersonal skills

• Manages internal and external stakeholders' expectations with regards to delivery and escalations
• Builds credibility across all stakeholder groups
• Sensitive to different cultures and working styles
• Able to engage with individuals all areas of an organisation on area of specialism

Client excellence

• Proactive in identifying opportunities and seeking solutions
• Ensures relevant information is obtained and shared as needed
• Takes responsibility for delivering superior products and services
• Implements improvements to client service