Application Support Engineer at First Point Group

JOB SUMMARY

As a Support Engineer, you will:

• Support and maintain custom applications for international telecommunications network operators.
• Take ownership of customer issues and drive them through to resolution, including identifying and addressing bugs.
• Perform preventative maintenance to detect and address issues before they escalate into larger defects.
• Mentor and provide guidance to Junior Support Engineers.

ABOUT YOU

To succeed in this role, you will need:

• Strong experience in application support engineering or development (this is not a desktop support role).
• Proficiency in SQL (PL/SQL knowledge is a plus).
• Solid Linux experience.
• Hands-on expertise with Kubernetes.
• Familiarity with Oracle APEX and Bash scripting (advantageous).
• Experience with PL/SQL for retrieving data from Oracle databases.
• Understanding of the Software Development Life Cycle (SDLC) and system monitoring processes.

RESPONSIBILITIES

Your key responsibilities will include (but are not limited to):

• Troubleshooting and resolving complex customer issues in custom applications.
• Actively monitoring systems and identifying gaps in processes.
• Assisting in the deployment of new services and products.
• Maintaining clear and professional communication with clients and internal teams.
• Managing support activities and performing routine system maintenance tasks.
• Providing guidance and mentoring to junior engineers.
• Performing standby duties as scheduled, including after-hours support when needed