Desktop Technician at National Credit Regulator (NCR)

Salary ranges from R 103 300 – R 185 900 maximum 

Requirements: 

• The successful candidate must hold a National Diploma in Information Technology or Informatics/Information Systems or similar qualification on SAQA level NQF 6 with 1-year experience in ICT Technical Support/ End- User Support. 
• The following Certificates A+, N+ and or MCSA/MCSE and ITIL Foundation Certificate will be an added advantage. 

Duties: 

• Providing technical support, answering support queries either walk-ins or via phone or email. 
• Maintaining a high degree of customer service for all support queries and adhere to policies and procedures. 
• Taking ownership of user problems and be proactive when dealing with user issues. 
• Logging all calls on the call logging system and maintaining full documentation. 
• Responding to enquiries from clients and resolve any hardware or software problems. 
• Maintaining a log of any software or hardware problems detected. 
• Supporting users in the use of computer equipment by providing necessary training and advice. 
• Escalating more complex service issues to the relevant IT personnel. 
• Troubleshooting & Problem Solving of workstation related problems. 
• Maintaining Asset Register of all IT equipment in the department. 
• Managing and maintaining workstations 8/10/11 
• Implementing workstations (8, 10, 11). 
• Implementing and supporting of MS Office products including but not limited to MS Word, MS Excel, MS Outlook, and MS PowerPoint. 
• Installing and Supporting of Network & Local Printers. 
• Creating and Removing users on Microsoft Active Directory 
• Preventative maintenance 

Knowledge: 

• HP Desktops, laptops support and troubleshooting. 
• PC Integration and connectivity (TCP/IP technology). 
• Basic knowledge of ICT security standards and requirements. 
• Windows server Administration. 
• Active Directory, Exchange Server. 
• Windows Operating Systems (10, 11). 
• Microsoft Office (2013 - O365). 
• Knowledge of ICT Helpdesk system (Management and distribution of calls (escalations). 
• ICT Documentation management (filing of ICT forms and other related documents).
• Knowledge of backup technologies. 
• Basic Cisco knowledge will be advantageous. 
• Local area network (LAN) Support. 
• Basic applications support. 
• Basic SQL knowledge. 

Skills:

• Customer focused and fast response time
• Team player and problem solver by nature.
• Process and procedure driven.
• Troubleshooting skills in Microsoft desktop technologies.
• Effective stress and time management skills.
• Efficient communications skills