Jobs Available at First Point Group

Purpose of the Role:

• As an IT Quality Analyst, you will play a pivotal role in maintaining the integrity of IT projects by ensuring adherence to quality processes and documentation. Working closely with a variety of stakeholders across the organization, you will ensure seamless transitions between project phases, while ensuring that all IT solutions meet the highest governance and quality standards.

Key Responsibilities:

• Develop & Enhance IT Quality Management (QM) System: Define and store quality standards and guidelines, including the Quality Handbook, Test Cases, and Testing Software.
• Maintain IT Business Process Model (IT PEP): Ensure that the IT PEP is up to date and effectively implemented.
• Project Planning & Control: Oversee the development planning, initiation, and control of IT project implementations.
• Identify and Optimize Processes: Identify process gaps and suggest improvements for increased efficiency and quality.
• Ensure Compliance with Governance Standards: Actively participate in IT solution provision to meet governance and quality standards, ensuring long-term sustainability and reliability.
• Project Reviews: Conduct regular project reviews (financial, timing, product quality) and ensure adherence to quality standards as per IT PEP.
• Collaboration: Work closely with Project Managers, Business Analysts, Technical Leads, and other stakeholders to verify and gather necessary documentation.
• Quality Gates & Audits: Establish and conduct quality gates for proposed IT systems/solutions, ensuring the highest standards of quality. Perform self-audits of IT processes and provide recommendations to improve quality.
• Educational Sessions: Facilitate sessions to promote IT Governance and Quality, ensuring these standards are ingrained within the organization's culture.

Requirements:

• Proven experience in IT Quality Management and governance within a project lifecycle.
• Strong understanding of quality assurance principles, IT process management, and IT business models.
• Excellent problem-solving and process optimization skills.
• Strong communication skills with the ability to collaborate effectively across teams.
• Experience conducting audits and quality reviews of IT systems and processes.
• Knowledge of industry-standard quality management tools and methodologies.

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About the Role

• As a Process Analyst/Engineer, you will work closely with key stakeholders to deeply understand and document business process requirements. You'll use your expertise to identify inefficiencies, re-engineer processes, and recommend innovative automation solutions that drive measurable results. Acting as a change agent, you'll help ensure the seamless adoption of improvements, fostering lasting transformation.

What You'll Bring

To excel in this role, you’ll need:

• Proven Process Engineering Expertise: Experience with structured methodologies to assess and optimize processes.
• End-to-End Process Mastery: The ability to evaluate processes holistically, pinpointing inefficiencies and opportunities.
• Systemic Problem Solving: Skills to articulate gaps and propose actionable improvements.
• Process Redesign and Automation: Expertise in re-engineering processes for simplicity, scalability, and automation.
• Telecommunications Experience: Familiarity with Telco environments and their unique process challenges.
• Continuous Improvement Drive: A commitment to uncovering and implementing opportunities for enhanced organizational performance.

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Position Description:

• Client Relationship Management: Cultivate and maintain strong post-sale relationships with advertisers of all sizes.
• Campaign Execution: Collaborate with internal teams (ad ops, product, R&D) to ensure seamless and successful campaign delivery.
• Inventory Allocation: Work with internal teams to optimize inventory allocation for client campaigns.
• Campaign Optimization: Monitor and analyse campaign performance, proactively identifying areas for improvement and implementing optimization strategies.
• Technical Troubleshooting: Collaborate with product and engineering teams to resolve client issues and enhance campaign performance.
• Data-Driven Insights: Analyse campaign data to provide clients with actionable insights and contribute to product improvements.
• Strategic Guidance: Share market feedback and contribute to the development of advertising strategies.
• Sales Support: Assist the sales team with pre-sale research, pitching, and business reviews.
• Client Partnerships: Build long-term, consultative relationships with clients, fostering trust and collaboration.

Position Requirements:

• Minimum 5 years of experience in Performance Marketing
• Preferably coming from a Marketing Company working with FMCG brands
• Understands the concept of Branding Principles, as well as how to measure success for brands that do not have checkout online
• Has a strong knowledge in Technical Implementation
• Proven track record in operations and business acumen with a focus on cross-selling and upselling
• Experience managing Agency relationships is highly desirable
• Knowledge of Mobile Measurement Partners (MMPs) and Mobile Attribution Platforms is advantageous.
• Proficiency in using various measurement metrics (conversion rate, bounce rate, click-through rate, etc.)

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JOB SUMMARY

As a Support Engineer, you will:

• Support and maintain custom applications for international telecommunications network operators.
• Take ownership of customer issues and drive them through to resolution, including identifying and addressing bugs.
• Perform preventative maintenance to detect and address issues before they escalate into larger defects.
• Mentor and provide guidance to Junior Support Engineers.

ABOUT YOU

To succeed in this role, you will need:

• Strong experience in application support engineering or development (this is not a desktop support role).
• Proficiency in SQL (PL/SQL knowledge is a plus).
• Solid Linux experience.
• Hands-on expertise with Kubernetes.
• Familiarity with Oracle APEX and Bash scripting (advantageous).
• Experience with PL/SQL for retrieving data from Oracle databases.
• Understanding of the Software Development Life Cycle (SDLC) and system monitoring processes.

RESPONSIBILITIES

Your key responsibilities will include (but are not limited to):

• Troubleshooting and resolving complex customer issues in custom applications.
• Actively monitoring systems and identifying gaps in processes.
• Assisting in the deployment of new services and products.
• Maintaining clear and professional communication with clients and internal teams.
• Managing support activities and performing routine system maintenance tasks.
• Providing guidance and mentoring to junior engineers.
• Performing standby duties as scheduled, including after-hours support when needed

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Key Responsibilities:

Business Development & Growth: 

• Manage a portfolio of existing accounts while acquiring new business within defined enterprise territories. Consistently achieve ACV quotas by leveraging strategic account planning and identifying expansion opportunities.

Customer-Centric Selling:

• Collaborate with internal teams and external partners to position the Client’s Microsoft Dynamics and business solutions to address specific customer needs. Drive long-term relationships and customer loyalty by demonstrating value at all levels of the organization.

Strategic Account Management: 

• Develop and execute account strategies that align with customer goals and objectives. Understand both short- and long-term business priorities and ensure the Client’s offerings align with those needs.

Sales Excellence:

• Lead negotiations, prepare professional proposals, and work closely with pricing and consulting teams to ensure competitive and accurate bids. Transition seamlessly from sales to delivery while maintaining strong client relationships.

Collaboration Across Teams:

• Partner with Marketing, Pre-Sales, Consulting, and Service Provider teams to ensure cohesive, value-based selling and delivery. Drive innovation and help the Business stay ahead in the industry through market intelligence and trend awareness.

Key Requirements and Experience:

• 8+ years of hands-on experience in solution sales, particularly in Microsoft Dynamics and other business applications.
• Proven track record in enterprise sales and account management within a B2B environment.
• Executive-level presence, comfortable interacting with C-suite decision-makers and driving strategic conversations.
• Demonstrated expertise in new business development, including successful commercial contracting and negotiation with customers.

Skills:

• Microsoft PowerPoint and Microsoft Office proficiency (non-negotiable).
• Strong presentation and client needs assessment skills (whiteboarding, etc.), essential for engaging with customers effectively.
• Forecasting accuracy and commitment to meeting sales targets.

Mindset & Behavior:

• Customer-focused and driven by results.
• Skilled in negotiation, conflict resolution, and working effectively in ambiguous situations.
• A high degree of integrity, empathy, and a strong moral code.
• A passion for continuous self-development and embracing the latest technologies and industry trends.