Application Support Engineer at Kazang

Job Description

• A vacancy exists for an Application Support Engineer within the Kazang - Micro Merchant Division, in Cape Town, Century City (Hybrid Remote).
• As the Application Support Engineer, you will be responsible for resolving tickets using the front end, MySQL and other provided tools.
• Escalating to internal resources where necessary.
• Following up each ticket through to resolution and ticket closure.
• Be on standby rotation.
• Incident management for any escalated tickets.

Key Responsibilities include, but are not limited to:

• Attend daily Application and Technical stand-up meetings
• Manage the Application Support ticket queue
• Creation of test credentials for application testers
• API client onboarding
• Access request management for Sentry and Google Cloud
• Resolve escalations from other teams
• After-hours standby and incident coordination (weekly rotation)
• Emergency support for release issues
• Support channel monitoring for escalations
• Developer request management for code changes and bug fixes
• Ad hoc dashboard building and customization

In order to be considered for this position, the following requirements must be met:

• BSc or relevant qualification or comparable experience
• Knowledge and experience with Python, SQL or comparable language
• Strong technical background and understanding of application support
• Excellent problem-solving and analytical skills
• Effective communication, collaboration abilities with both technical and business stakeholders
• Ability to work in a fast-paced environment and adapt to changing priorities
• Experience with Atlassian, Freshdesk, DataDog/Grafana desirable

Technical Competencies:

• DB SQL Server
• General understanding of networks
• Knowledge of CI/CD Pipelines would be desirable

Behavioural Competencies:

• Team Player
• Works well under pressure
• Go Getter
• Self-Motivated
• Innovative
• Accountable
• Proactive
• Reliable and dedicated

Closing Date: 25 July 2025