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  • Posted: Feb 12, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Growthpoint is the largest South African primary listed REIT and is well on its way to becoming a leading international property company. It provides space to thrive with innovative and sustainable property solutions in a diversified portfolio of 533 properties it owns and manages, including 473 properties in South Africa, 59 properties in Australia through ...
    Read more about this company


    Application Support - Sandton

    Job purpose

    • Tprovide first line application support tusers in an efficient and accurate manner.

    Duties and responsibilities

    • Logging and tracking of incidents and requests.
    • Perform initial investigation, assign ticket priorities and follow each ticket through tresolution and ticket closure.
    • Analyse incidents tdetermine problems and driving the problem management process taddress root causes.
    • Escalate tIT internal and vendors resources where necessary.
    • Ensure that Service Levels Agreements are maintained between business teams and IT.
    • Provide data, reporting and insights on service desk trends, informing strategies for improvement.
    • User profile/security maintenance on all applications.
    • Organize, manage, facilitate training for users.
    • Collaborate with internal IT technical team and vendors tassist end-users and stakeholders tresolve queries and ensure achievement of all business objectives.
    • Assist with system check after changes made that affect Application
    • Create and update E-content for applications.
    • Innovation (Process, System improvement or new features and functionality)
    • Implementation of new processes and updating of current.
    • Documentation of SOP’s.
    • Periodic DR tests for Applications.
    • Circulate communications tusers regarding Application updates
    • Perform secondary duties for System Administration which includes: 
    • Maintain Security permissions (Roles/Users/Entities)
    • Add new ledger code
    • Add property
    • Add new legal entity (e.g. Division or Landlord)
    • Other master data related maintenance (e.g. Group Roll Up / report grouping changes)
    • Perform Month end Procedures (Invoice/Statement/GL Close/Projection Close)

    Experience & Qualifications

    • National Diploma in IT /BSc Degree.
    • 3 years’ experience in providing help desk support.

    Competencies and Skills

    • Advanced troubleshooting and multitasking skills.
    • Excellent verbal and written communication skills.
    • Well-developed interpersonal skills.
    • Working knowledge of helpdesk software and remote control tusers’ desktops.
    • Ability tdeliver on time.
    • Strong organizational abilities, accuracy and attention tdetail.
    • Ability tcommunicate at all levels within the organization.
    • Customer service skills.
    • Working knowledge of systems administration.
    • Ability tbuild business relationships.
    • Ability tcommunicate at all levels.
    • Conducting monthly training sessions tonboard new employees tthe organization, in specialization and alsin other system supported.
    • Excellent problem-solving abilities. 
    • Ability twork independently and with a team.

    Method of Application

    Interested and qualified? Go to Growthpoint Properties on to apply

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