Current Job Vacancies at Growthpoint Properties

Job purpose

• Tprovide first line application support tusers in an efficient and accurate manner.

Duties and responsibilities

• Logging and tracking of incidents and requests.
• Perform initial investigation, assign ticket priorities and follow each ticket through tresolution and ticket closure.
• Analyse incidents tdetermine problems and driving the problem management process taddress root causes.
• Escalate tIT internal and vendors resources where necessary.
• Ensure that Service Levels Agreements are maintained between business teams and IT.
• Provide data, reporting and insights on service desk trends, informing strategies for improvement.
• User profile/security maintenance on all applications.
• Organize, manage, facilitate training for users.
• Collaborate with internal IT technical team and vendors tassist end-users and stakeholders tresolve queries and ensure achievement of all business objectives.
• Assist with system check after changes made that affect Application
• Create and update E-content for applications.
• Innovation (Process, System improvement or new features and functionality)
• Implementation of new processes and updating of current.
• Documentation of SOP’s.
• Periodic DR tests for Applications.
• Circulate communications tusers regarding Application updates
• Perform secondary duties for System Administration which includes: 
• Maintain Security permissions (Roles/Users/Entities)
• Add new ledger code
• Add property
• Add new legal entity (e.g. Division or Landlord)
• Other master data related maintenance (e.g. Group Roll Up / report grouping changes)
• Perform Month end Procedures (Invoice/Statement/GL Close/Projection Close)

Requirements
Experience & Qualifications

• National Diploma in IT /BSc Degree.
• 3 years’ experience in providing help desk support.

Competencies and Skills

• Advanced troubleshooting and multitasking skills.
• Excellent verbal and written communication skills.
• Well-developed interpersonal skills.
• Working knowledge of helpdesk software and remote control tusers’ desktops.
• Ability tdeliver on time.
• Strong organizational abilities, accuracy and attention tdetail.
• Ability tcommunicate at all levels within the organization.
• Customer service skills.
• Working knowledge of systems administration.
• Ability tbuild business relationships.
• Ability tcommunicate at all levels.
• Conducting monthly training sessions tonboard new employees tthe organization, in specialization and alsin other system supported.
• Excellent problem-solving abilities. 
• Ability twork independently and with a team.

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Job Purpose

The Wi-Fi Project Manager assumes direct responsibility for the Fibre and Wi-Fi function of the national Growthpoint property portfolio to ensure that stakeholders are supplied with accurate and reliable telecommunications consistent with their needs giving due regard to the company’s obligation to the customers.

Oversee analysis of fibre and Wi-Fi data sets to support accurate accounts/statements, forecasting and identifying performance improvement opportunities in fibre and Wi-Fi consumption and revenue collection.

Duties and responsibilities

Primary

• Manage the team of contractors whose function, targets, skills, and responsibilities are aligned to deliver on the company's outcomes.
• The fibre and Wi-Fi project Manager is responsible for managing and coordinating the equipment providers, subcontractors (civil engineering) and technical teams. The Fibre and Wi-Fi Project Manager is part of a high-performing team responsible for the deployment of fibre optic cables.
• Managing and developing of Team members.
• Provide a single point of contact with the sector business units for the operational focus areas.
• Responsibilities are applied to all property sectors on a national basis.
• Design cable and system integration in support of the manufacturing of fibre optic cables, where applicable 
• Coordinate project schedules.
• Develop and maintain product drawings, specifications, and data sheets,
• Create and implement technical inspection and quality assurance procedures.
• Interface with various groups like Backhaul and ISPs to streamline item development and set-up.
• Process and assist in submitting technical documentation between internal and external stakeholders 
• Communicate with internal and external stakeholders,
• Develop and manage a Fibre Optic Cable product offering.
• Set up budgets and forecasts for income generated.
• Liaise with service providers on Invoicing and Admin matters.

General

• Advises Growthpoint in developing Fibre and Wi-Fi strategies, policies, and objectives.
• Assures that Growthpoint is provided accurate, timely information to facilitate appropriate policy/decision-making as it pertains to Fibre and Wi-Fi.
• Leads in the acquisition of Fibre reticulation services to provide sufficient and cost-effective resources for Growthpoint stakeholders. 
• Ensure all operations comply with all policies and applicable rules regulations and Fibre principles/practices.
• Establish and oversee the implementation of Single trench strategy which meets and aligns to the business objectives.
• Determine key priorities for the Fibre and Wi-Fi specialist (FCC) focused on delivering on the range of Fibre installations, and reporting requirements for the business.
• Oversee the implementation and contract management for the Growthpoint Single Trench and Open Access Network Fibre Policy and associated service providers.

Property interface

Oversight and allocation of responsibility for resolution of:

• Fibre and Wi-Fi account management and queries.
• Tenant billing management and queries.

Fibre, Wi-Fi Management interface

• Implement and manage systems and processes for accurate and consistent information flow between suppliers and Growthpoint business units.
• Manage the Single trench policy agreements.
• Continually monitor industry trends, evaluate new products and services for potential value added to the business, and participate in industry working groups. Oversee pilot tests of cutting-edge Fibre and Wi-Fi management solutions.
• Plan, develop, implement, and maintain programs, policies, process/procedures, and guidelines for systems/users within the service line, inclusive of establishing controls.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting, and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies.

Requirements
Experience

• At least ten (5) years’ experience in a telecoms management function.
• Minimum of 3 years of Fiber Optic experience.
• Minimum of 2 years of project management experience.
• Proven experience in end-to-end Fibre and Wi-Fi management.
• Ability to do a detailed analysis of Fibre and WI-FI budgeting.
• Ability to do detailed analysis of recovery reports.
• Experience presenting information to all levels of management.
• High levels of commercial acumen.
• Ability to build and maintain strong relationships with third parties and stakeholders.

Qualifications

• Diploma in IT engineering or similar
• Fibre Manager course or similar field.
• The selected candidate would combine a strong technical background with great organizational and communication skills and, meticulous, self-motivated individuals bringing a strong ability to troubleshoot problems. Inspired by the desire to understand the details involved in effectively deploying critical software and hardware and playing a key role in challenging environments.
• Diploma in Project management preferable

Competencies

• Strategic focus and thought and informed opinion leader who will inspire people with innovative ideas.
• Can turn ideas into reality,
• Passionate, professional, assertive, and driven to continuously add value,
• Exemplary leadership skills with an ability to manage conflict and give direction in a matrix structure.
• A team player with the ability to achieve results through others,
• Exceptional working relationship builder at all levels, with a consultative approach,
• Excellent negotiator with good verbal and written communication skills

Technical Skills                                                 

• Experience in the Fiber Optic deployment,
• Strong understanding of distribution networks,
• Experience troubleshooting Fiber optic issues,
• General understanding of Fiber optic cable system design and theory,
• Good ability in coverage planning, traffic planning, and network emulation,
• Strong understanding of fixed, mobile and converged Telecommunication networks including Wifi and IOT