Architect - Pre-Sales Solution Architecture EBU.Enterprise Business Unit at MTN

Responsibilities

• Driving Profitable Growth for MTN Business
• Build, maintain and manage continuous technical relationships within corporate customers and partners to ensure high levels of satisfaction.
• Design Solutions which balance the business returns and customer requirements 
• Provide input into Account Plans for top customers within verticals, and all customers in Key accounts.
• Delivering on all Tender requirements, meeting deadlines and support with regards to presenting complex solutions. 
• Engage with relevant Product teams to leverage partnerships for complex solutions MTN are not able to deliver.
• Push the boundaries of solution designed within key customers and ensure that MTN EBU is innovative but responsible.

 Focus on providing exceptional Client Experience

• Ensure customer satisfaction by designing and conceptualising solutions for customers that are deliverable and supportable by the business. 
• Submit customer designs and standard pricing to the sales environment which deliver on the “first time right design “principle
• Ensure customer escalations are raised within the correct departments and followed up.

Ensuring a culture of Operational Excellence

• Flexibility – Deliver on projects and or presales activities inside and outside of set vertical 
• Provide technical input and standard pricing for tenders and proposals in line with Enterprise Business Unit strategy.
• Give input into process development within Presales Architecture department and the areas they interact with.
• Design within approved operational limits as per product specifications
• Get approval for non-productised requirements post design and before presenting to sales or customer 
• Provide input to products team for development of new products. 
• Maintain the good relationship between Presales Architect team and MTN Group EBU 
• Deliver timely business and performance reporting 
• Participate in Specialisation and Subject matter expert discipline within product verticals. 

Instilling appropriate Employee Excellence

• Participate in the culture of innovation and knowledge share within the team and across the MTN Business organisation
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
• Make MTN business Presales Architecture, relevant vertical, environment the best place to work
• Improve the employee engagement through the GCA

Ensuring appropriate Governance and Control measures 

• Ensure alignment with Group EBU sales and Presales Architecture processes 
• Strict compliance to relevant policies and procedures
• Reporting on a weekly basis 

Qualifications
  Education: 

• Minimum of 3 year degree/diploma in ICT Discipline (IT, Telecoms, Engineering, Business Admin) or related
• Fluent in English and language of country preferable

Experience:

• Minimum 3 IP and network related experience 
• Project management experience  
• 2 to 3 Years’ experience working within a presales environment servicing customers.
• Strong routing, switching and SDWAN background 
• 2 to 3 Years’ experience creating complex multinational solutions beneficial
• Cisco, Huawei and other OEM experience beneficial
• Any vendor certification would be advantageous (Cisco, Huawei, Fortinet, etc)