Fresh Jobs at MTN

Responsibilities

• The Consultant: Financial Reporting and Consolidations role is responsible to achieve the following objectives:

Strategy Implementation

• Deliver service aligned to the MTN framework, policies, procedures and templates established for Record to Report (R2R)
• Continuously provide input and improve the reporting framework and timelines established 
• Assist Senior Manager in the formulation of tactical approaches, planning activities for the Opcos and Group.
• Support Opcos in completing their period end activities in line with the frameworks established

Operational Delivery

• Perform the consolidation of financial results (financial information) for monthly, quarterly and annual results as well as forecast, high level budgets and business plans.
• Prepare internal financial reports for Group Exco, Group Board and Group Audit Committee including monthly, quarterly and annual results as well as forecast, high level budgets and business plans.
• Prepare external financial results reports for analyst community, press advertisements, JSE and statutory purposes in compliance with IFRS, JSE and King IV principles.
• Define intercompany transactions and account types to be used to account for intercompany transactions.
• Implement and maintain financial consolidation system and processes.
• Support the development / update of intercompany policies and procedures.
• Assist in the preparation, review and distribution of the audit plan and audit instructions. 
• Assist in managing the external audit process by way of obtaining information in a time bound manner to assist in timely completion of the audit.
• Investigate and provide input to audit differences.
• Keep abreast of latest developments in IFRS and integrate into MTN Group accounting policies and procedures.
• Ensure compliance with IFRS and assist in transitioning the Group operations to IFRS.
• Conduct quarterly reporting required in terms of loan and financial covenants, and any other legal/regulatory conditions (e.g. SARB, Stats SA, etc).
• Assist MTN Group operations on accounting issues and implementation of updated processes, standards and reporting parameters.
• Conduct accounting for merger and acquisition activity and other variable transactions. 

Collaboration

• Perform business requirement analysis for master data requirements / business intelligence reporting.
• Assist in transformational initiatives within Finance CoEs, as applicable and drive the required change.
• Collaborate with the Financial Planning and Analysis team for finalising various commentary.
• Collaborate with other Finance CoEs, as applicable for reporting requirements.

Continuous Improvement 

• Drive innovation and optimization initiatives within finance systems, implementing changes that enhance data accuracy, reliability, and overall system efficacy.
• Analyse potential issues and risks to enable early resolution and course corrections.
• Analyse the business requirement for master data requirements / business intelligence reporting.

Key Deliverables

• Consolidated financial results
• Internal and external reporting inputs
• Audit planning and preparation
• Intercompany transaction categorisation

Role Dependencies

• Understanding of business strategy 
• Financial Accounting objectives
• Finance operations and practices

Collaboration

Responsibility towards: 

Internal Stakeholders: 

• Executive: Financial Operations and Controls
• Financial Operations and Controls and RAFM Leadership
• Finance Business Partners
• OpCo Finance Teams
• Manco Functions

Qualifications

Education:

• Minimum 4-year degree in Finance
• CA (SA)

Experience:

• Minimum 3 – 5 years’ professional experience.
• Experience in consolidations and reporting and supporting systems. 
• Experience in the service management of business operations.
• Experience in leading change / transformation (financial accounting).
• Experience in continuous improvement through the implementation of best practices (financial accounting and record to reporting).
• Experience in financial accounting leading practices and trends.
• Proven success in delivery of high-quality analytics.
• Experience in working with various stakeholders.
• Experience in working under pressure and delivering under tight deadlines.

Capabilities:

• Conceptual Thinker, Problem Solver, Improvement Driver 
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achieve, Operationally Astute

Functional Competencies:

• Accounting Standards, Policies and Procedures
• Financial Consolidation
• Specialised Finance
• IFRS, GAAP & King IV
• JSE Regulations

Skills: 

• Business/ Financial Acumen
• Accounting and Reporting
• Finance Operation / Process Mindset
• Project Management
• Organisational Awareness
• Problem Solving
• Data Presentation and Communication

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Responsibilities

The Senior Manager – Data Engineer will be accountable to achieve the following objectives:

• Provide strong leadership to the squad, ensuring clarity of goals, roles, and responsibilities. Foster a collaborative and self-organizing team culture, promoting trust, motivation, and accountability
• Guide the adoption, design and implementation of Agile methodologies, within the Data team. Educate the team on Agile principles, ceremonies, and practices. Ensure that the team follows Agile processes effectively and continuously improve the Agile implementation
• Responsible for development and implementation of data management strategies to support the software engineering centre of excellence’s goals and objectives 
• Maintain the data infrastructures, including databases, data warehouses and data lakes to ensure availability, reliability and performance of data systems
• Responsible for reviewing technical designs, troubleshooting complex data issues, providing technical solutions while ensuring adherence to best practices and data standards
• Lead the design of various data models and implementation of scalable data architectures that support the business objectives
• Collaborate with cross-functional teams, including product management, marketing, and engineering, to create innovative and effective technical designs through workshop facilitation and co-creation with internal, external parties
• Work closely with data scientists, analysts and other departments to understand the data needs and provides solutions that align with their requirements
• Lead research initiatives and spearhead competitive analysis to take informed strategic decisions 
• Monitor and evaluate the performance of strategic initiatives and design solutions, providing insights and recommendations for improvement 
• Provide mentorship and guidance to mid and junior data engineers, fostering a culture of creativity and innovation 
• Facilitate effective communication within the team and across stakeholders. Conduct daily stand-up meetings to promote transparency, identify and resolve any obstacles or impediments. Ensure regular and clear communication on project progress, risks, and dependencies
• Define and track relevant metrics and key performance indicators (KPIs) to measure team performance, quality, and productivity. Provide regular status updates and reports to key stakeholders to keep them informed of project progress and outcomes
• Foster the growth and professional development of team members. Provide coaching, mentorship, and support to enhance their technical skills and career progression. Conduct regular performance evaluations and provide constructive feedback to help individuals improve and excel

Education:

• Bachelor’s degree in Computer Science, Data Engineering, Information Technology, or a related field 
• Relevant certifications in data engineering or cloud platforms (preferred)

Experience:

• 8+ years of relevant working experience 
• Minimum of 5-8 years of experience in data engineering or a related role, 
• Expertise in designing and implementing scalable data solutions 
• Experience in architecting and optimizing data infrastructure in a technology-focused organization 
• Experience of working in a dynamic, fast-paced environment 

Skills:

• Proficiency in programming languages such as Python, Java, or Scala 
• Proficient in using design software (e.g.: Figma and other tools)
• Strong understanding of data processing frameworks and tools (e.g., Apache Spark, Hadoop, Kafka)
• Strong understanding of data modelling, ETL processes and data integration techniques
• Familiarity with containerization and orchestration tools (e.g.: Docker, Kubernetes) 
• Ability to mentor and develop team members and foster a collaborative work environment

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Responsibilities
Financial Perspective (25%)

• Support the Shareholder return strategy by developing and implementing Procurement Excellence frameworks, promote digital strategy and adoption to enhance automation and reduce manual
• Processes and Ways of Working, with Change management strategies to enhance the effectiveness and performance across the Procurement Operations that are aligned to achieving elements on the business score card. (I.e. Global and Local Category Savings, improve B-BBEE spend to targeted groups, working capital improvement through demand planning and process management, supplier risk
• management and improvement turnaround times in the tactical buying process).
• Assess resource requirements for the Unit and develop budget for the Organisation Development function and regularly monitor resources of the unit ensuring they are allocated and utilized in a cost effective and financially disciplined manner and in line with budget provisions
• Lead the review of Business Processes (headcount, process optimisation etc.), to drive efficiency gains to ensure at least 5% reduction in Divisional budget year-on-year.
• Participate in Contract negotiations to reduce costs and drive MTN SA Value Creation Philosophy.

Customer Perspective (25%)

• Serve MTN SA’s internal customers and provide solutions to improve the customer experience.
• Partner with MTN SA’s Ecosystem Partners to deliver business value.
• Internal Perspective (25%)
• Drive the MTN’s digital strategies and implementation initiatives across the stakeholder groups that engage with the Procurement environment (end-users, procurement, approvers, suppliers etc.)
• Identify and adopt change management strategies that promote user adoption of current and future digital technologies and achieve targeted performance and cost RoIs
• Implement deep-dive data analytics, reporting and dashboards to provide clear and comprehensive insights for key stakeholders to make informed business decisions about MTN’s cost and spend
• management
• Provide overall leadership, direction and management of the day-to-day operations of the Governance, Risk and Supplier Management and Operations and Demand Management teams.
• Participate and provide inputs into Procurement Strategy and Planning to drive the Excellence agenda and targets, including relevant balance scorecards to drive change
• Identify and drive process optimization improvements through the digital strategy and available technologies, reduce manual processes and adopt automation
• Improve Performance Management processes of the end-to-end process, define and monitor performance metrics and KPIs and share with relevant stakeholders
• Analyse performance data to identify trends, issues and opportunities for continuous improvement of the Procurement Operations
• Manage the end-to-end supplier relationship management process and procedures and ensure adherence to the standards by business and suppliers
• Implement supplier relationship management programs in collaboration with key suppliers and customers to promote value partnership and identify additional opportunities that are mutually beneficial
• and gives MTN a competitive advantage,
• Oversee and monitor the risk and performance reviews in collaboration with business units (contract owners) of key suppliers to ensure proper actions and engagements are undertaken with suppliers
• for the benefit of MTN
• Identify and implement cost-saving opportunities through effective procurement strategies including cost of improvements by reducing cost of low-value adding activities and shifting resource capacity
• to more strategic related activities that require human engagement
• Monitor and report on cost savings achieved through internal/external procurement initiatives.
• Ensure compliance with procurement policies, regulations, and ethical standards.
• Identify and mitigate strategic risks and recommend remediation solutions that are effective. Test and monitor whether outcomes are satisfactory.
• Enhance the risk and control environment and identify control improvements such as system-based or automated controls (based on system capabilities).
• Reduce the repeat audit finding through improvement and control mechanisms to be adopted in the business processes and monitor progress on a continuous basis.
• Ensure master data accuracy (incl. data models) and completeness by performing validation checks in collaboration with the respective business specialists
• Drive improvements and compliance that enhance Preferential Procurement outcomes, including supporting Supplier Development and Enterprise Development initiatives through Category
• Management, Supplier Relationship Management, Strategic Sourcing and Supplier Identification and Selection practices
• Develop, negotiate, manage, and enforce contracts and service-level agreements (SLAs) for internal and external Business Continuity Management service providers.
• Coordinate and deliver all relevant enterprise-wide communications to internal management (Business stakeholders, Committees, CPO, Procurement teams) and external stakeholders (auditors, suppliers)
• Manage the execution of all business recovery plans when business disruption occurs with suppliers and business stakeholders
• Manage the performance of the Procurement Excellence and review performance metrics to provide leadership, guidance, role clarity, training and career development options to build and manage a high performing teams
• Continuously analyze the operations with a view to bringing about improvements and enhancements across the procurement processes and drive innovations within the sourcing and supply chain systems by identifying areas where value can be added / exploited
• People (Learning & Growth) Perspective (25%)
• Build and manage a high performing team and a ‘Culture of Excellence’ by providing leadership, role clarity, training and career development.
• Ensure open communication channels with staff and implement change management interventions where necessary.
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Identify, evaluate and track the development needs and performance of staff within the division, providing opportunities for staff to build on the company’s investment in their training and improve productivity.
• Coach and mentor the Procurement team to ensure understanding of the objectives and goals of the division, awareness of all related job requirements and accountabilities and leverage human resources through the deployment of robust people management practices.

Qualifications
Education

• Bachelor’s degree in Supply Chain/Procurement is preferred, or Technology, Business Administration, Commerce,
• Engineering, Economics, Operations or similar
• Masters’ degree and/or equivalent (advantageous)
• Relevant professional qualification e.g. CIPS Level 5, MCIPS preferred or SAPICS equivalent

Experience

• At least 10-12 years work experience in developing and implementing Procurement Excellence standards in the business,including:
• Experience in defining, implementing and enforcing risk and role-based standards, processes and procedures for responding to disruptions in business enabled through digital technologies
• Improving data analytics and reporting for key decision-making processes and impact analysis of performance improvement measures
• Cost driven strategies that are effective in driving excellence within the procurement function such as reduction in manual processes through automation and refocusing resource utilization to strategic activities to better support the business
• Managing Supplier relationship processes, facilitating engagements and collaboration with suppliers to improve performance or manage key risks
• Change management experience for adoption of best in class practices, performance management and digital / automation transformation across the procurement environment
• Overall program management and governance
• At least 2 years’ experience in performance excellence role within the telecoms or other related industry
• Resolving audit findings and implementing long-lasting remediation solutions to improve future outcomes
• Minimum of 5 years management experience with exposure to:
• Demonstrated successful experience with related Centre of Excellence implementation/improvement initiatives and knowledge management in procurement environments

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Responsibilities

• Driving Profitable Growth for MTN Business
• Build, maintain and manage continuous technical relationships within corporate customers and partners to ensure high levels of satisfaction.
• Design Solutions which balance the business returns and customer requirements 
• Provide input into Account Plans for top customers within verticals, and all customers in Key accounts.
• Delivering on all Tender requirements, meeting deadlines and support with regards to presenting complex solutions. 
• Engage with relevant Product teams to leverage partnerships for complex solutions MTN are not able to deliver.
• Push the boundaries of solution designed within key customers and ensure that MTN EBU is innovative but responsible.

 Focus on providing exceptional Client Experience

• Ensure customer satisfaction by designing and conceptualising solutions for customers that are deliverable and supportable by the business. 
• Submit customer designs and standard pricing to the sales environment which deliver on the “first time right design “principle
• Ensure customer escalations are raised within the correct departments and followed up.

Ensuring a culture of Operational Excellence

• Flexibility – Deliver on projects and or presales activities inside and outside of set vertical 
• Provide technical input and standard pricing for tenders and proposals in line with Enterprise Business Unit strategy.
• Give input into process development within Presales Architecture department and the areas they interact with.
• Design within approved operational limits as per product specifications
• Get approval for non-productised requirements post design and before presenting to sales or customer 
• Provide input to products team for development of new products. 
• Maintain the good relationship between Presales Architect team and MTN Group EBU 
• Deliver timely business and performance reporting 
• Participate in Specialisation and Subject matter expert discipline within product verticals. 

Instilling appropriate Employee Excellence

• Participate in the culture of innovation and knowledge share within the team and across the MTN Business organisation
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
• Make MTN business Presales Architecture, relevant vertical, environment the best place to work
• Improve the employee engagement through the GCA

Ensuring appropriate Governance and Control measures 

• Ensure alignment with Group EBU sales and Presales Architecture processes 
• Strict compliance to relevant policies and procedures
• Reporting on a weekly basis 

Qualifications
  Education: 

• Minimum of 3 year degree/diploma in ICT Discipline (IT, Telecoms, Engineering, Business Admin) or related
• Fluent in English and language of country preferable

Experience:

• Minimum 3 IP and network related experience 
• Project management experience  
• 2 to 3 Years’ experience working within a presales environment servicing customers.
• Strong routing, switching and SDWAN background 
• 2 to 3 Years’ experience creating complex multinational solutions beneficial
• Cisco, Huawei and other OEM experience beneficial
• Any vendor certification would be advantageous (Cisco, Huawei, Fortinet, etc) 

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Responsibilities

Task Complexity: 

Input into Operational Planning

• Input into the long-term plan (3 years) for the Internal Audit & Forensic Services Unit
• Research and consider best practice, local conditions, trends, as well as competitor activity
• Contribute towards continuous improvement and innovation at process and procedure level 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Input into identifying ways to fine tune systems in line with changing work practices

Operational Coordination and Implementation

• Scope and conduct assigned investigations according to required methodology, standards and frameworks
• Report to the Manager – Forensic Services Unit
• Conduct interviews with identified parties to obtain relevant statements and exhibits
• Scope forensic assignments and determine procedures
• Investigate allegations of fraud and corruption and possible crime
• Gather factual evidence to support or refute allegations of misconduct
• Assist in the development of scenarios which will be utilized to test against information gathered
• Evaluate situations and determine the best methods to reach defined outcomes
• Share experiences, knowledge and understanding of purpose
• Determine who needs to do what, when, where, how and why
• Gather information and research to ensure delivery of results
• Analyse financial and legal information and verify systems and processes at clients utilizing electronic tools
• Represent company and or testify in internal disciplinary hearings
• Liaise with law enforcement agencies and facilitate criminal proceedings where necessary as well as testify at appropriate forums
• Compile all relevant data and review evidence gathered on research
• Secure documentary and physical evidence to support disciplinary, civil and or criminal cases
• Perform reconciliation of information as per requirements of assignment
• Give factual evidence in a disciplinary process, civil and or criminal matters in court
• Perform fraud risk assessments and evaluate control environment using relevant methodologies and models
• Make recommendations to the Employee Relations and HR functions of MTN SA
• Provide expert advice on investigation procedures

Problem Solving

• Develop practical solutions for problems encountered
• Address problems on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organisation 
• Deal with problem situations that arise timeously and efficiently
• Follow clear and linear procedures to diagnose and solve problems that are not always obvious 
• Sort, accumulate and analyse information about a particular situation or problem to assist with problem solving
• Provide information and knowledge as required to resolve problems
• Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness, efficiency and reduced cost
• Tailor solutions to suit the problem (within defined parameters)
• Make use of available resources to solve the problem
• Identify external parties e.g. Law Enforcement Agencies, Legal Professionals, etc. to assist with problem solving as required

Process and Procedure Effectiveness

• Ensure that all processes and procedures implemented are aligned to the set operational framework for the Internal Audit & Forensic Services Unit
• Ensure that workflow continues without interruption 
• Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations and guidelines
• Seek feedback from stakeholders and continuously seek ways of improving on standards

Customer Liaison

• Work closely with external consultants that are engaged by the department
• Attending client meetings and forums where appropriate.
• Maintaining a good understanding of the clients’ strategy, objectives, and rules.
• Make recommendations on system and process improvements to clients
• Identify issues at client’s requests and probe all relevant information from clients
• Actively build and maintain relationships with relevant sources
• Align service delivery to changing market segments
• Adopt a proactive approach to prevent problems from arising in the future
• Assist in change to continually improve all aspects of service delivery
• Identify trends/patterns pertaining to customer requests and needs to continually improve all aspects of service delivery

Project Execution

• Control, manage and monitor all logistics
• Plan the implementation of the chosen action in terms of activities, resources, timelines, follow-up dates, etc.
• Ensure efficient project administration (e.g. file maintenance, cross-referencing, marking and identifying documents, etc.)

Pro Active Risk Assessments

• Understand the laws and regulatory environment, key strategic objectives, performance areas and KPI’s applicable to the business unit under assessment
• Evaluate risk appetite
• Review systems, processes, policies and the like to identify weaknesses and to prevent fraud
• Identify gaps between policies and procedures and actual process followed
• Proactively identify and address vulnerabilities to internal and external fraud and/or irregular or corrupt activities.
• Take part in preventative work at client’s area of responsibility
• Develop a risk register
• Develop and implement proactive measures at clients(i.e. Risk management and control environment)
• Design monitoring mechanisms for implementation of preventative / mitigating measures to control fraud risks and report thereon 

Cost Control

• Ensure spending remains within budget limits
• Identify areas where money is lost and seek ways to reduce expenditure where possible
• Work within budget constraints 

Reporting

• Identify and prepare relevant information and data for reporting purposes
• Prepare and write reports (memorandum of findings or detailed reports) on investigations and risk assessments conducted. 
• Ensure that reports are concise, accurate, complete and constructive
• Make assessments of and draw solutions from qualitative data
• Make logical deductions and draw conclusions that can be motivated
• Produce summary of findings and reports on findings

Qualifications

Education:

• 3-year Degree / Diploma in Internal Auditing / Risk Management/Accounting or related field
• CA/CIA/CISA/CFE/CFP/CRMA

Global Experience Standards (5)

• Experience/training with auditing/accounting firm
• Minimum of 3 years’ experience in an area of specialisation;
• Experience working in a medium / large organization 
• Telecommunication experience would be advantage 

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Job Description

• Mission/ Core purpose of the Job: (Short description)
• This role involves positioning and promoting the company Mobile & ICT value proposition, leading account managers in the development and expansion of opportunities, and reinforcing existing relationships. Involves execution of the sales strategy and tactics that maximize the company opportunity within the customer environment.
• Context: (Global influences, environmental / industry demands, organisational mission, etc.)
• Fast moving industry with constantly changing business requirements and technologies
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications and ISP industry
• Total customer experience for MTN brand
• Constantly changing enterprise and market needs
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Tasks: Indicates those KPA’s that are essential to the position itself. These are normally specific to the incumbent, the job and the function. Excludes role and leadership / management.

• Driving profitable Growth for MTN Business
• Develops and executes sales strategy and tactics that maximize the company opportunity within the customer environment.
• Increase solution selling by offering clients Value Added Services
• Grow monthly recurring revenue and achieve current year SOV and Revenue Targets
• Ensure maximisation of existing contract values by increasing wallet share
• Maintain customer base by ensuring client issues have been taken care of
• Reduce churn
• Expand product offering to more customers
• Sell more value-added products into customer base
• Acquisition of new logos based on market opportunities and reduce churn in our base
• The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
• Along with sales planning, this position is responsible for accurate sales forecasting.
• He / She must have both the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• He / She must be able to lead virtual teams responsible for the delivery of customer success, customer satisfaction.
• Assist the company in shaping the future value proposition by creating unprecedented value and opportunity for defined Mobile & ICT customers.
• Build relationships within all layers of these accounts.
• Sales planning including developing and execution of business plans, as well as tracking of milestones.
• The Sales Manager will be responsible and accountable for an annual sales revenue target with significant growth in subsequent years.
• Will manage a Team of account managers
• Focus on providing exceptional Client Experience
• Ensure delivery of exceptional client experience
• Conduct regular surveys to monitor Client satisfaction
• Ensure a good customer experience at all times
• Assist and resolve billing issues
• Assist with customer call tickets
• Assist with internal departments ensuring a good overall customer experience
• Ensuring a Culture of Operational excellence
• Planning and Delivery of a business plan
• Alignment of all Sales activities undertaken in the unit
• Achieve forecast accuracy
• Provide input into reviewing organisational activities and assist in recommending corrective actions if necessary
• Implement the action plans from the Sales strategy and ensuring efficiency of process in all areas
• Provide feedback on the impact of solutions on other areas of the business, as well as the interdependency of units
• Ensure continuous improvement and innovation at process and procedure level within All MTN Business operational departments
• Implement methods, systems and procedures to enhance effectiveness and meet departmental goals
• Operations and service enhancement
• Input into the Sales strategies for the implementation thereof
• Define, implement and input into identifying ways to fine-tune operational support methods to enhance effectiveness and meet departmental goals
• Identify and evaluate areas of improvement within the Sales department, identifying possible solutions to address deficiencies and implementing according to plan
• Ensure that all performance and key performance area standards of the function are monitored and tracked
• Ensure that all requirements are met with both customer and operational needs
• Analyse and interpret all data that interfaces directly with the division and report to the GM
• Define the development of communication objectives and plans for the Sales function that touch all point of the business
• Implement operational analysis on sales structures that support the delivery of strategy
• Implement the quality standard frameworks and ensure that high levels of quality service are maintained and that all areas operate as close to global best practice as possible
• Reporting
• Identify relevant information and data for reporting purposes during departmental meetings
• Identify and interpret relevant information and data for reporting purposes
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated
• Provide daily, weekly and monthly reports on all activities of the section
• Feedback on any Client issues as soon as they arise and resolve
• Process and Procedure Effectiveness
• Ensure that workflow continues without interruption
• Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance
• Implement a high standard of housekeeping and ensure it is maintained on a daily basis to avoid any none conformance.
• Manage all risks that could be Client affecting
• Manage Sales Team
• Build and maintain team to deliver on set targets and objectives
• Enable sales through internal operations by ensuring internal stumbling blocks are removed.
• Manage human resources effectively
• Motivating and developing Account Managers, Engineers and Presales staff is key in this role.
• Instilling appropriate Employee Excellence
• Achieve results by using performance management and incentives
• Create an open-door policy to ensure an efficient climate
• Treat everyone with respect and equality
• EnsuEnsure that benchmarking is conducted with other companies and organizations within and outside the industry.
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs
• Supervisory / Leadership / Managerial Tasks: Refers to the responsibilities for directing, guiding, motivating and influencing others.
• Responsible for the management of a team which operates in a diverse environment
• Manage the department appropriately, ensuring that managers monitor attendance/absenteeism, adherence and log in time, quality, team productivity
• Ensure that the structure is functional, optimized and fully utilized relative to available resource
• Ensure that teams are optimally sized and staffed and manage and motivate performance
• Recruit, develop and retain people with outstanding skills, qualifications and potential
• Define the KPAs and KPIs to be cascaded through the department and clarify roles at various levels to match the level of expertise and results required by the business.
• Agree on performance standards
• Evaluate, assess and track performance to ensure that targets are achieved
• Coach, guide and motivate subordinates
• Understand the need to train and develop staff to be able to use resources optimally and enhance performance
• Build employee relations and collaborative teamwork
• Ensure communication and fundamental understanding of strategy elements to all affected teams
• Have the self-insight and flexibility to adapt to different situations
• Manage boundaries that separate units in order to optimise workflow
• Role Dependencies: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this would be additional complexity that should not be inherent in this job, but the incumbent has responsibility for. Example HR Managers having to manage an IT function.
• Interacting with all stakeholders internally & externallyre pro-activeness from employees
• Project Management
• Develop and drive the execution of agreed projects
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model
• Risk management
• Business Analysis
• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
• Alignment of operations to best practices and standards
• Define improvement opportunities and initial schemes for customer experience enhancement
• Articulate and implementation of improved efficiencies in business processes
• Integrated service provision to other departments
• Build brand credibility
• Apply market research in optimal way to add as much value adds as possible to other areas of the business.
• Constantly identify new and innovative ways of enhancing operations, setting benchmarks which will roll out into other areas of the business
• Deploy and redeploy resources in the most effective way
• Encourage continuous service improvement
• Implement cost-saving activities
• Motivate staff through innovative interaction
• Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position. Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
• Economic
• Resources
• Ineffective support / resistance from key stakeholders
• Integrity of MTN operational data
• Budgetary constraints that impact on strategies that are being devised
• Changes in South African regulatory environment
• Customer dissatisfaction
• InapprMinimum Requirements - minimum necessary, and not the ideal / preferred should be included.

Education:

• Minimum of a 3-year Degree / Diploma in Commerce (Financial /Marketing / Communication) or related

Experience:

• Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others. Experience working in a medium to large organization
• Minimum 5 years experience in managing, leading sales account teams.
• Minimum 5 years leading a sales team with set targets in the telecommunications space
• Sales experience withintelecommunications and specific examples of closing large, strategic deals.
• Must have both - the sales skills and technical knowledge to make presentations and lead customer discussions to advance the sales process.
• Strategic technical knowledge, and can succeed as a leader and mentor in a demanding and rewarding sales environment.
• Strong sales leadership skills in a teaming environment.
• Requires understanding of buying cycles.
• Developing customer relationships.
• Understanding a broad range of company technologies and offering is required
• Strong skills in competitive sales and protecting the installed base as well as creating new opportunities is essential
• Ability to understand customer needs and vision from a customer management perspective, match it against the full breadth of the company's value proposition, and position it in a powerful way in order to generate budgets and close deals.
• Must have the ability to deliver business value to the account and build on customer relationships.

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Responsibilities

The Manager: Group CSI Programmes & Partnership will be accountable to achieve the following objectives:

• Support in the implementation of the Group CSI Strategy operationalisation plan, in line with MTN’s creating shared value strategic priority aligned to MTN’s Ambition 2025 strategy across MTN’s footprint. 
• Assist in executing the Foundation/CSI activities in a successfully researched, developed, promoted, implemented and managed fashion, resulting in a positive contribution to the strategy and impact to the lives of MTN’s beneficiaries.
• Contribute to solving national challenges and maintaining MTN’s role of being a responsible and caring corporate citizen.
• Support in the implementation of CSI programmes across MTN’s footprint developed in collaboration with stakeholders,  tracking such programmes against MTN’s CSI strategy. 
• Assist in efforts to pilot – test – innovate – replicate – scale CSI programmes prior to multi-market roll-out for the company. 
• Support in driving strong governance practises across MTN’s CSI foundations / divisions to safeguard the integrity and effectiveness of MTN’s CSI efforts across its footprint. 
• Support in negotiating and managing international partnerships such as UN Women that can be leveraged across MTN’s markets and platform businesses in alignment with the overall strategic direction of the Group. 
• Assist in the implementation due diligence questionnaires and guidelines for CSI and provide accurate reporting to ensure accountability that all financial contributions and budgets are well managed, and are within company requirements and standards, and in line with the CSI Strategy, Framework and Policies 
• Support in the management of strategic and operational partners and service providers to support delivery on group-wide CSI efforts. 
• Support in driving the company-wide Employee Volunteering Programme to enable employees to be co-partners in MTN’s contribution to communities while enhancing the company’s Employee Value Proposition. 
• Assist in implementing and reporting on CSI knowledge management processes and training of relevant internal personnel on CSI policies and procedures.
• Operationalise strategies aimed at the improvement in CSI and impact management, performance, and reporting within investment teams and at an aggregate business level, including annual reporting processes. 
• Measure key outputs and performance, including impact assessment of Foundation/CSI programs and activities in line with established global standards (Social Return on Investment; Theory of Change, SDG Impact mapping etc.)
• Support the General Manager in representing MTN at key forums and conferences, as well as relevant government departments and key external stakeholders at a senior level.
• Ensure timely and quality CSI reporting to various stakeholder groups and internal decision-making functions. 

Key Deliverables

• Implement the CSI strategy
• Drive flagship CSI programmes and related partnership development
• Maintain adherence to the CSI Strategy, Framework and Policies across the Group
• Conduct monitoring, learning and evaluation exercises on CSI programmes, following an outcomes-based impact measurement approach
• Develop platform content for the flagship

Role Dependencies

• Active support to and from the GM: Group Corporate Social Investment 
• Strong understanding of the MTN business strategy and CSI strategic framework
• Reporting of CSI initiatives across the Group
• Timely decision making and rapid response 
• Accurate, detailed and outcomes orientated reporting

Qualifications

Education:

• Degree in Social development or related field. 
• Postgraduate degree would be advantageous 
• In addition to a post-graduate qualification, a diploma or certification in CSI and/or project management would be advantageous.

Experience:

• Minimum 5 years’ experience or more (within areas of Social Development and Innovation, Not for Profit organisations, Foundation work or related fields)
• Liaising and building relationships with stakeholders in line with CSI objectives, as well as with executives in the public and private sectors
• Knowledge of impact measurement standards and reporting frameworks
• Working within a pan-African organization with diverse cultures would be advantageous

Competencies:

• Decisive Problem Solver, Strategy Formulator, Innovative Value Creator
• Culture and Change Champion, Inspiring People Leader, Relationship Builder
• Results Achiever, Operationally Astute, Accuracy, Detail Orientated 

Other:

• Regional and international travel may be required
• Fluent in English. Ability to communicate in other African languages would be advantageous

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Responsibilities
The Manager: Global Account Management will be accountable to achieve the following objectives:

• Manage ~1 to 4 regional MNC accounts throughout their lifetime with MTN (existing and potential perspective clients) and across and beyond MTN footprint
• Responsible and accountable for the managed accounts revenue targets
• Deliver account planning and manage pipeline through use of statistical data related to clients and industry trends
• Defend accounts through understanding competitive intelligence and understanding customer’s needs
• Cross-sell and up-sell to existing client to grow account revenues and share of wallet
• Pursue sales opportunities and leads to close new accounts
• Ensure delivery of financial and operational targets 
• Liaise with and manage interaction with Local Account Managers for his dedicated accounts within each OpCo and other virtual team members across all relevant functions
• Coordinate operations related to his/her managed accounts with the Local Account Managers within each OpCo
• Partner with bid management organization to build out detailed RFP responses and contract development
• Develop and maintain strong long-term relationships with the key account decision makers
• Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that MTN products and services fit customer requirements
• Provide input into data collection for reporting and forecasting
• Adhere to MTN policies for compliance and sound governance
• Collaborate to provide direction on the service relationship for nominated accounts e.g., interlocks with supporting departments to ensure accurate billing
• Responsible for quality bid and proposal management, identifying and reporting on key risks and issues
• Provide inputs to decisions on new product propositions and services for customers based on his understanding of the customer requirements and needs
• Create reports on sales pipeline and expected RFPs from the account managed
• Develop relationships to guarantee understanding and involvement in the connectivity RFPs issued by of his/her managed accounts in order to increase the chances of conversion for MTN
• Interlock with supporting departments to ensure billing customer service centres are supporting the nominated accounts

Qualifications
Education:

• Minimum 3 year Academic Degree (Sales & Marketing / Finance / IT)
• Post graduate qualification (as advantage)
• English, French and Arabic (as advantage)

Experience:

• Minimum 3 years sales management experience in managing account managers
• Minimum 5 years sales experience in ICT industry focussed on the ISP/Telecommunications sector 
• Gold Certified Seller as per MTN Sales Academy Certification process – within 12 months in the role
• Experience with Multinational Accounts and growing accounts into large revenue accounts 
• Ability to manage virtual teams to optimize virtual collaboration and performance
• Knowledge of sales performance reporting 
• Excellent communication skills across verbal, written, and presentation and experience of presenting to senior customers
• Worked across diverse cultures and geographies advantageous
• Experience in global/multinational enterprise, coupled with working in emerging markets
• Proven track record of performance against sales targets 
• Fluency in French (desired)
• Deep understanding of MTN products and solutions
• Ability to share knowledge about the different solutions to address the demand with client and account team (without necessarily the need of pre-sales and specialist team)

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Responsibilities
The General Manager: Group Legal (Employee Relations) will be accountable to achieve the following objectives:

• Draft, negotiate and formalise employee relations aspects concluded by the MTN Group in implementing its strategy, including the acquisition of new services or partners, investing in new technologies, or establishing joint ventures.
• Provide legal opinions and legal advice and support to the Group on Labour law, including revising employee standard contracts and providing advice on employee relations legal process and retrenchment
• Support Group acquisitions and divestments and restructuring; 
• Negotiate, draft and implement legal agreements;   
• Lead negotiation meetings; 
• Provide legal support to the commercial legal teams in operating units; 
• Provide guidance in respect of compliance with applicable legislation; 
• Manage legal risk across the Group; 
• Formulate contractual framework for strategic projects; 
• Facilitate dispute resolution;  
• Formulate and support Employee Relations strategy
• Advise management and stakeholders on new legislation and the impact thereof on the business.
• Co-ordinate and supervise external counsel advice.

Key Deliverables

• Draft, negotiate and formalise legal aspects of commercial arrangements concluded by the MTN Group in implementing its strategy relating to Employee Relations Services
• Liaise with, and collate and incorporate feedback from, various internal stakeholders and departments for purposes of transactions, initiatives and projects
• Provide support, guidance and advice to MTN Operating Companies, where requested or required, regarding employee relations aspects of transactions, risks and other matters.
• Generally managing all matters and issues relevant to the legal aspects of the MTN group’s employee relations activities.

Role Dependencies

• Active support from the Executive: Commercial Legal and Senior Leadership
• Deep understanding of the MTN business strategy 
• Understanding of the OpCo, business and Regulatory context
• Timely decision making and reporting 
• Alignment of OpCo and Group strategy initiatives

Qualifications
Education:

• Minimum 4-year Academic Degree with Honours (LLB or equivalent preferred)
• Admission as an attorney
• MBA / Masters advantageous
• Member of the South African Institute of Intellectual Property (or international equivalent) and having passed its examinations (an advantage)
• Fluent in English
• Fluent in French (an advantage)

Experience:

• Minimum 7 - 10 years’ of Legal Experience at a reputable law firm (local or International).
• Considerable exposure and participation in Negotiations and drafting of highly complex transactions documents (locally and internationally)
• Multi-lingual transactions 
• Work across diverse cultures and geographies