Investigation Officer - Forensic Investigator Risk and Compliance at MTN

Responsibilities

Task Complexity: 

Input into Operational Planning

• Input into the long-term plan (3 years) for the Internal Audit & Forensic Services Unit
• Research and consider best practice, local conditions, trends, as well as competitor activity
• Contribute towards continuous improvement and innovation at process and procedure level 
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Input into identifying ways to fine tune systems in line with changing work practices

Operational Coordination and Implementation

• Scope and conduct assigned investigations according to required methodology, standards and frameworks
• Report to the Manager – Forensic Services Unit
• Conduct interviews with identified parties to obtain relevant statements and exhibits
• Scope forensic assignments and determine procedures
• Investigate allegations of fraud and corruption and possible crime
• Gather factual evidence to support or refute allegations of misconduct
• Assist in the development of scenarios which will be utilized to test against information gathered
• Evaluate situations and determine the best methods to reach defined outcomes
• Share experiences, knowledge and understanding of purpose
• Determine who needs to do what, when, where, how and why
• Gather information and research to ensure delivery of results
• Analyse financial and legal information and verify systems and processes at clients utilizing electronic tools
• Represent company and or testify in internal disciplinary hearings
• Liaise with law enforcement agencies and facilitate criminal proceedings where necessary as well as testify at appropriate forums
• Compile all relevant data and review evidence gathered on research
• Secure documentary and physical evidence to support disciplinary, civil and or criminal cases
• Perform reconciliation of information as per requirements of assignment
• Give factual evidence in a disciplinary process, civil and or criminal matters in court
• Perform fraud risk assessments and evaluate control environment using relevant methodologies and models
• Make recommendations to the Employee Relations and HR functions of MTN SA
• Provide expert advice on investigation procedures

Problem Solving

• Develop practical solutions for problems encountered
• Address problems on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response, and the core purpose of the organisation 
• Deal with problem situations that arise timeously and efficiently
• Follow clear and linear procedures to diagnose and solve problems that are not always obvious 
• Sort, accumulate and analyse information about a particular situation or problem to assist with problem solving
• Provide information and knowledge as required to resolve problems
• Generate different options for the known problem, evaluate possible methods to resolve the problem, and select the most appropriate solution in terms of enhanced effectiveness, efficiency and reduced cost
• Tailor solutions to suit the problem (within defined parameters)
• Make use of available resources to solve the problem
• Identify external parties e.g. Law Enforcement Agencies, Legal Professionals, etc. to assist with problem solving as required

Process and Procedure Effectiveness

• Ensure that all processes and procedures implemented are aligned to the set operational framework for the Internal Audit & Forensic Services Unit
• Ensure that workflow continues without interruption 
• Input into the establishment of systems and sound practices in order to comply with best practices, legislation or other regulations and guidelines
• Seek feedback from stakeholders and continuously seek ways of improving on standards

Customer Liaison

• Work closely with external consultants that are engaged by the department
• Attending client meetings and forums where appropriate.
• Maintaining a good understanding of the clients’ strategy, objectives, and rules.
• Make recommendations on system and process improvements to clients
• Identify issues at client’s requests and probe all relevant information from clients
• Actively build and maintain relationships with relevant sources
• Align service delivery to changing market segments
• Adopt a proactive approach to prevent problems from arising in the future
• Assist in change to continually improve all aspects of service delivery
• Identify trends/patterns pertaining to customer requests and needs to continually improve all aspects of service delivery

Project Execution

• Control, manage and monitor all logistics
• Plan the implementation of the chosen action in terms of activities, resources, timelines, follow-up dates, etc.
• Ensure efficient project administration (e.g. file maintenance, cross-referencing, marking and identifying documents, etc.)

Pro Active Risk Assessments

• Understand the laws and regulatory environment, key strategic objectives, performance areas and KPI’s applicable to the business unit under assessment
• Evaluate risk appetite
• Review systems, processes, policies and the like to identify weaknesses and to prevent fraud
• Identify gaps between policies and procedures and actual process followed
• Proactively identify and address vulnerabilities to internal and external fraud and/or irregular or corrupt activities.
• Take part in preventative work at client’s area of responsibility
• Develop a risk register
• Develop and implement proactive measures at clients(i.e. Risk management and control environment)
• Design monitoring mechanisms for implementation of preventative / mitigating measures to control fraud risks and report thereon 

Cost Control

• Ensure spending remains within budget limits
• Identify areas where money is lost and seek ways to reduce expenditure where possible
• Work within budget constraints 

Reporting

• Identify and prepare relevant information and data for reporting purposes
• Prepare and write reports (memorandum of findings or detailed reports) on investigations and risk assessments conducted. 
• Ensure that reports are concise, accurate, complete and constructive
• Make assessments of and draw solutions from qualitative data
• Make logical deductions and draw conclusions that can be motivated
• Produce summary of findings and reports on findings

Qualifications

Education:

• 3-year Degree / Diploma in Internal Auditing / Risk Management/Accounting or related field
• CA/CIA/CISA/CFE/CFP/CRMA

Global Experience Standards (5)

• Experience/training with auditing/accounting firm
• Minimum of 3 years’ experience in an area of specialisation;
• Experience working in a medium / large organization 
• Telecommunication experience would be advantage