Area BCO Manager at Maersk Line

KEY RESPONSIBILITIES:

Customer Implementation Support: Review compliance to Customer implementation as per Corporate Governance, Policy and Procedure.

• Support and provide input for any new customer implementation to ensure all critical tasks enabling timely job costing are in place
• Review check list for all new customer implementations and raise flag if any critical item is not completed and corporate policy is not complied with
• Maintain Log for all customers involving PT charges and evaluate Principal/Agent relationship
• Review and ensure Customer IOP is in place

Financial Profitability Hygiene: Protect Financial profitability through Job/site profitability completeness check and reviews to drive Revenue assurance and deliver profitability in line with agreement, reduce losses due to process inefficiencies.

• Analyze and Review completeness of Job & Site profitability (CM1) - Loss making jobs and jobs deviating from defined profitability model with business functions
• Document and follow up on actions agreed to address process control gaps in loss making/low margin jobs and site review
• Document and address areas of revenue leakage with Delivery teams
• Document and address gaps of Product pricing with Product teams

Regional Health Metrics and Governance: Drive review of Global Health Metrics KPIs related to Operational profitability and process hygiene, Extend support to Regional /Area /Country Leadership on local risk reviews, drive performance management and risk mitigation actions.

• Drive local review of KPIs in Health Metrics
• Ensure adequacy and follow up of actions to improve health metrics
• Provide visibility (or escalate) to Area Leadership of the key Business and Financial risks including any mitigation plans
• Ensure adherence to GAM and RACI for all key processes leading from new customer implementation to execution

Operational Risk Management (1st line of Defense): Review Controls related to profitability (example: Job costing), identify root cause leading to control ineffectiveness and drive mitigation plan together with business functions, Internal and External audit support related to business execution.

• Review effectiveness of Internal controls (existing and new platforms) and action plans for ineffective controls
• Document and follow up with Business functions on clear action plans to improve control effectiveness
• Conduct reviews of critical processes and associated risk for the Area.
• Review and ensure Customer IOP are adhered to and updated

Business Transformational Projects & Process review: Review effectiveness of new platform/ process roll out, partner with CENBCO in conducting on-site reviews and provide recommendations to address local gaps.

• Support Business Process & Platform review with other corporate functions – GIA/GRC/CEN BCO
• Review effectiveness of new platform and process roll outs
• Partner with CEN BCO in conducting on-site reviews to address local gaps
• Support External audits and act as POC in the Area in providing necessary details

WHO WE ARE LOOKING FOR:

Someone with:

• Bachelor’s degree in Finance/Economics
• Thorough understanding of and minimum 3 years’ experience in the business to be able to drive performance and value
• Strong understanding of processes within LCL, FCL freight, Air freight and Land Based services (VAS)
• Results-driven, strong logical & analytical capacity
• Organized with high attention to detail
• Strong understanding of processes within Ocean freight, Air freight and Land Based services
• Team player, can act with teams regionally, locally as well as the GSC
• Ability to work independently
• Good communication and interpersonal skills, strong integrity
• Experience working in a challenging, fast paced and changing environment dealing with multiple tasks at the same time.
• Skilled in written and spoken English