Area Execution CX Manager at Maersk Line

Opportunity

The Area Execution CX Manager is responsible for the successful execution of local products business in the Southern Africa and Islands Area. Planning and executing across brands, at lowest possible cost, while delivering on the customer promise. Continuous Improvement around processes and the resultant change management is crucial in the dynamic environment we operate in.

Who are we looking for? An established leader to guide a diverse Execution team covering multiple geographies as well as products which currently covers Landside Transportation, Customs House Brokerage (Ocean and Air) as well as Cold Chain. The ideal candidate has a growth mindset for both people and the business, possessing strong financial and business acumen, a process and change mindset as well as an ability to manage stakeholders.

What we Offer:

• Maersk offers exciting career opportunities in a truly international working environment. When you join Maersk, the world becomes your workplace.
• A career at Maersk means working in a culturally diverse, high-spirited and performance stimulating environment where everything we do is centered around our customers.
• You’ll be part of a rich heritage and an ambitious logistics company that aims to be an inspiring and challenging place to work. You will feel the dynamics of our international business from day one.

Responsible for

• Successful execution of all activities under the Execution Team umbrella.
• Vendor Management Activities including performance management, end to end upon signature of the procurement contract.
• Can be expected to engage with customers for Execution related capabilities alongside Sales and Customer Experience colleagues when offering solutions.
• Legal compliance related to Customs regulations and AEO obligations
• Drive collaboration between cross-functional teams in scope of CX
• Apply products direction setting

Performance improvement

• Identify process gaps and be actively involved in working to improve productivity and service levels to get on time delivery and proactive notification to customer
• Strong focus on the components surrounding ESG (Environment, Social and Governance)
• Where applicable, improve the asset utilization of key transport modes including contracted rail and truck networks
• Drive process optimization for non-physical products
• Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations and improve End to End service delivery to both external and internal customers

Build and develop a strong team

• Actively drive our Area Capabilities framework as a non-negotiable and align the findings/needs to those of the business and customers
• Empower the team to suggest alternate viable solutions and actively resolve customers complaints or process gaps within the stipulated timeframe
• Share best practice and knowledge within the team. Encourage the team and lead by example via visibility on global platforms, staying up to date on developments within Maersk.
• Actively drive our Diversity, Equity and Inclusion Agenda

Who we are Looking for:

• Experience within Logistics & Services in a leadership position for at least 3 to 5 years;
• Strong operational background and execution excellence attitude;
• Proven leadership skills and ability to create followership;
• Excellent stakeholder management and communication skills and set focus/direction;
• Strong P&L experience, anticipates future performance delivery and factors this into overall strategy;
• Strong financial and business acumen;
• Continuous improvement mindset and Change management expertise;
• Ability to challenge thinking with strong reasoning and ‘buy in’ skills.

Our recruitment process:

Please apply before the 6th November 2022